HCA’s lobby is temporarily closed for walk-in customer service. Learn about customer service options.

Voices of HCA

The Health Care Authority (HCA) is rich with stories. Stories of Apple Health clients and providers, PEBB members, tribal members, industry experts, and health care leaders around the state.

We also have a few stories from right here at home with our HCA employees—folks dedicated to working hard, improving the well-being of their Washington neighbors, and having a little fun on occasion!

HCA connects employee ambitions with career goals

Ericka Campbell, Financial Services

"Through the tuition reimbursement program offered at HCA, my master’s degree tuition was paid in full."

HCA pilots military spouse internship

Miranda Boyd, HR intern

"My goal while we’re here in Washington is to eventually find full-time employment with the state, and one day become a dentist."

Leading the effort in making access to Apple Health simple

Office of Medicaid Eligibility and Policy

Teamwork and spirit makes great things happen.

Celebrating HCA’s nurses during National Nurses Week, May 6-12

HCA nursing staff

A heartfelt thanks for all you do!

Helping people with free or low-cost health care coverage

Julie Liles, community based specialist

Julie Liles, located in Shelton, shares with us the work she does and why it's important to her.

Introducing HCA Director Sue Birch

Executive leadership team

Sue Birch talks about her background as a nurse, her home state of Colorado, and what motivated her to make the move to Washington to become HCA's Director.

Military experiences shape personal and professional values

Medical Eligibility Determination Services

Mareco Smith and Denise Christiansen share how skills earned in military service translate to their positions at HCA.

Helping Apple Health (Medicaid) clients when they need it most

Customer service team

Our Medical Eligibility Determination Services customer service team helps people get signed up for Apple Health (Medicaid) free or low-cost health coverage when they need it most. Some of our staff share their stories about helping people.

Artist turned graphic designer helps HCA create and maintain hundreds of print and web products

Communications division

Deborah Morris (center) shares her story about how she came to be a graphic designer at HCA.

Providing support and flexibility for new parents

Medicaid Program Operations and Integrity

Stefanie Zier shares her experience participating in the HCA Infants at the Workplace Program with her son, Finn.

Around the world at HCA

Agency-wide

HCA celebrates the culture and heritage of its employees with an "Around the World at HCA" celebration, where employees brought in folk art and traditional food from their native countries.