Voices of HCA

The Health Care Authority (HCA) is rich with stories. Stories of Apple Health clients and providers, PEBB members, tribal members, industry experts, and health care leaders around the state.

We also have a few stories from right here at home with our HCA employees—folks dedicated to working hard, improving the well-being of their Washington neighbors, and having a little fun on occasion!


Voices of HCA

Close up of Taylor Linke, smiling

Taylor Linke

IT Innovation and Customer Experience Administration (ITICEA)

HCA’s IT and customer service leadership describes the importance of customer-centered systems

Draped table displaying Governor’s Lifesaving Award statues

Sue Green

Division of Behavioral Health and Recovery

HCA’s Sue Green receives Governor’s Lifesaving Award.

Two people if front of computer. Woman with headset on, smiling. Man, smiling, pointing at the computer.

Cynthia, Pixie, and Janice

Apple Health (Medicaid)

Apple Health customer services team works together to help client access dental services.

Ericka Campbell in graduation robes with her diploma

HCA connects employee ambitions with career goals

Ericka Campbell, Financial Services

"Through the tuition reimbursement program offered at HCA, my master’s degree tuition was paid in full."

Miranda Boyd sitting at her desk

HCA pilots military spouse internship

Miranda Boyd, HR intern

"My goal while we’re here in Washington is to eventually find full-time employment with the state, and one day become a dentist."

OMEP staff gathered outside the front doors of HCA

Leading the effort in making access to Apple Health simple

Office of Medicaid Eligibility and Policy

Teamwork and spirit makes great things happen.

Group of HCA nurses smiling and waving outside the HCA building

Celebrating HCA’s nurses during National Nurses Week, May 6-12

HCA nursing staff

A heartfelt thanks for all you do!

Julie Liles in a white vest, smiling

Helping people with free or low-cost health care coverage

Julie Liles, community based specialist

Julie Liles, located in Shelton, shares with us the work she does and why it's important to her.

Sue Birch, director, in her office

Introducing HCA Director Sue Birch

Office of the Director

Sue Birch talks about her background as a nurse, her home state of Colorado, and what motivated her to make the move to Washington to become HCA's Director.

Mareco and Denise, standing at the top of the landing

Military experiences shape personal and professional values

Medical Eligibility Determination Services

Mareco Smith and Denise Christiansen share how skills earned in military service translate to their positions at HCA.

MEDS employee at their desk

Helping Apple Health (Medicaid) clients when they need it most

Customer service team

Our Medical Eligibility Determination Services customer service team helps people get signed up for Apple Health (Medicaid) free or low-cost health coverage when they need it most. Some of our staff share their stories about helping people.

Deb Morris standing between two coworkers

Artist turned graphic designer helps HCA create and maintain hundreds of print and web products

Communications division

Deborah Morris (center) shares her story about how she came to be a graphic designer at HCA.

Stefanie Zier at her desk with her son on her lap

Providing support and flexibility for new parents

Medicaid Program Operations and Integrity

Stefanie Zier shares her experience participating in the HCA Infants at the Workplace Program with her son, Finn.

Colorful map of the world including flags from each country

Around the world at HCA


HCA celebrates the culture and heritage of its employees with an "Around the World at HCA" celebration, where employees brought in folk art and traditional food from their native countries.

Libbi Watson looking at the camera, smiling

HCA goes ‘above and beyond’ for employees with disabilities

Medical Assistance Customer Service Center

Libbi Watson shares her experience about working at HCA with a disability.

Presentation at Black History Month

Black History Month

Agency events

Black History Month celebration was a first at HCA.