Due to COVID-19, HCA’s lobby is closed. Learn more about HCA's customer service options during the pandemic.
Voices of HCA
The Health Care Authority (HCA) is rich with stories. Stories of Apple Health clients and providers, PEBB members, tribal members, industry experts, and health care leaders around the state.
We also have a few stories from right here at home with our HCA employees—folks dedicated to working hard, improving the well-being of their Washington neighbors, and having a little fun on occasion!
Ericka Campbell, Financial Services
"Through the tuition reimbursement program offered at HCA, my master’s degree tuition was paid in full."
Miranda Boyd, HR intern
"My goal while we’re here in Washington is to eventually find full-time employment with the state, and one day become a dentist."
Office of Medicaid Eligibility and Policy
Teamwork and spirit makes great things happen.
HCA nursing staff
A heartfelt thanks for all you do!
Julie Liles, community based specialist
Julie Liles, located in Shelton, shares with us the work she does and why it's important to her.
Executive leadership team
Sue Birch talks about her background as a nurse, her home state of Colorado, and what motivated her to make the move to Washington to become HCA's Director.
Medical Eligibility Determination Services
Mareco Smith and Denise Christiansen share how skills earned in military service translate to their positions at HCA.
Customer service team
Our Medical Eligibility Determination Services customer service team helps people get signed up for Apple Health (Medicaid) free or low-cost health coverage when they need it most. Some of our staff share their stories about helping people.
Deborah Morris (center) shares her story about how she came to be a graphic designer at HCA.
Medicaid Program Operations and Integrity
Stefanie Zier shares her experience participating in the HCA Infants at the Workplace Program with her son, Finn.
HCA celebrates the culture and heritage of its employees with an "Around the World at HCA" celebration, where employees brought in folk art and traditional food from their native countries.
Medical Assistance Customer Service Center
Libbi Watson shares her experience about working at HCA with a disability.
Black History Month celebration was a first at HCA.