Voices of HCA
The Health Care Authority (HCA) is rich with stories. Stories of Apple Health clients and providers, PEBB members, tribal members, industry experts, and health care leaders around the state.
We also have a few stories from right here at home with our HCA employees—folks dedicated to working hard, improving the well-being of their Washington neighbors, and having a little fun on occasion!
Voices of HCA
IT Innovation and Customer Experience Administration (ITICEA)
HCA’s IT and customer service leadership describes the importance of customer-centered systems
Division of Behavioral Health and Recovery
HCA’s Sue Green receives Governor’s Lifesaving Award.
Cynthia, Pixie, and Janice
Apple Health (Medicaid)
Apple Health customer services team works together to help client access dental services.
HCA connects employee ambitions with career goals
Ericka Campbell, Financial Services
"Through the tuition reimbursement program offered at HCA, my master’s degree tuition was paid in full."
HCA pilots military spouse internship
Miranda Boyd, HR intern
"My goal while we’re here in Washington is to eventually find full-time employment with the state, and one day become a dentist."
Leading the effort in making access to Apple Health simple
Office of Medicaid Eligibility and Policy
Teamwork and spirit makes great things happen.
Celebrating HCA’s nurses during National Nurses Week, May 6-12
HCA nursing staff
A heartfelt thanks for all you do!
Helping people with free or low-cost health care coverage
Julie Liles, community based specialist
Julie Liles, located in Shelton, shares with us the work she does and why it's important to her.
Introducing HCA Director Sue Birch
Office of the Director
Sue Birch talks about her background as a nurse, her home state of Colorado, and what motivated her to make the move to Washington to become HCA's Director.
Military experiences shape personal and professional values
Medical Eligibility Determination Services
Mareco Smith and Denise Christiansen share how skills earned in military service translate to their positions at HCA.
Helping Apple Health (Medicaid) clients when they need it most
Customer service team
Our Medical Eligibility Determination Services customer service team helps people get signed up for Apple Health (Medicaid) free or low-cost health coverage when they need it most. Some of our staff share their stories about helping people.
Artist turned graphic designer helps HCA create and maintain hundreds of print and web products
Deborah Morris (center) shares her story about how she came to be a graphic designer at HCA.
Providing support and flexibility for new parents
Medicaid Program Operations and Integrity
Stefanie Zier shares her experience participating in the HCA Infants at the Workplace Program with her son, Finn.
Around the world at HCA
HCA celebrates the culture and heritage of its employees with an "Around the World at HCA" celebration, where employees brought in folk art and traditional food from their native countries.
HCA goes ‘above and beyond’ for employees with disabilities
Medical Assistance Customer Service Center
Libbi Watson shares her experience about working at HCA with a disability.
Black History Month
Black History Month celebration was a first at HCA.