Voices of HCA

The Health Care Authority (HCA) is rich with stories. Stories of Apple Health clients and providers, PEBB members, tribal members, industry experts, and health care leaders around the state.

We also have a few stories from right here at home with our HCA employees—folks dedicated to working hard, improving the well-being of their Washington neighbors, and having a little fun on occasion!

HCA Director, Sue Birch Medical Eligibility Determination Services

Introducing HCA Director Sue Birch

Executive leadership team

Sue Birch talks about her background as a nurse, her home state of Colorado, and what motivated her to make the move to Washington to become HCA's Director.

Military experiences shape personal and professional values

Medical Eligibility Determination Services

Mareco Smith and Denise Christiansen share how skills earned in military service translate to their positions at HCA.

Customer service team Deborah Morris with colleagues

Helping Apple Health (Medicaid) clients when they need it most

Customer service team

Our Medical Eligibility Determination Services customer service team helps people get signed up for Apple Health (Medicaid) free or low-cost health coverage when they need it most. Some of our staff share their stories about helping people.

Artist turned graphic designer helps HCA create and maintain hundreds of print and web products

Communications division

Deborah Morris (center) shares her story about how she came to be a graphic designer at HCA.

Stefanie and Finn Zier, MPOI Elena Safariants, HCA employee

Providing support and flexibility for new parents

Medicaid Program Operations and Integrity

Stefanie Zier shares her experience participating in the HCA Infants at the Workplace Program with her son, Finn.

Around the world at HCA

Agency-wide

HCA celebrates the culture and heritage of its employees with an "Around the World at HCA" celebration, where employees brought in folk art and traditional food from their native countries.

Libbi Watson, MACSC employee The Harlem Renaissance poster presentation

HCA goes ‘above and beyond’ for employees with disabilities

Medical Assistance Customer Service Center

Libbi Watson shares her experience about working at HCA with a disability.

Black History Month

Agency events

Black History Month celebration was a first at HCA

Mother's hands and child's hands on computer keyboard  

Rochelle and Ryder Andrake

PEBB

Ryder Andrake retires from HCA’s Infants at the Workplace Program