As of Wednesday, March 18, HCA’s lobby will be closed. In-person customer services for Apple Health and the PEBB and SEBB Programs will not be available. Learn more.

Contact the plans

You should contact the plans when you have questions about:

  • Benefit details (including Rx coverage)
  • Finding a doctor or dentist
  • ID cards
  • Copayments, coinsurance, deductibles, or claims
  • Health plan complaints or appeals
  • Using the plan's website

Medical and dental plans

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  • Kaiser Permanente Northwest benefits

Kaiser Foundation Health Plan of the Northwest*
(Classic, CDHP, or Senior Advantage)

*Kaiser Foundation Health Plan of the Northwest offers plans in Clark and Cowlitz counties in Washington and select counties in Oregon.

Online: http://my.kp.org/wapebb/
Phone: 503-813-2000 or 1-800-813-2000
Medicare members: 1-877-221-8221
TTY: 711
Language interpretation services: 1-800-324-8010 (TTY: 711)

  • Kaiser Permanente Washington benefits
Kaiser Foundation Health Plan of Washington
(Classic, CDHP, Medicare Advantage, Original Medicare, SoundChoice or Value)
Online:
https://www.kp.org/wa/pebb
Phone: 1-866-648-1928
TTY: 711 or 1-800-833-6388
Language interpretation services: 1-866-648-1928 (TTY: 711)
  • Premera Blue Cross benefits

Premera Blue Cross (Medicare Supplement Plan F and Plan G)
Online:
www.premera.com (general information, not PEBB specific)
Phone: 1-800-817-3049
TTY: 1-800-842-5357
Language interpretation services: 1-800-817-3049 (TTY: 1-800-842-5357)

  • Uniform Medical Plan (UMP) benefits

Uniform Medical Plan
(Classic, CDHP, or UMP Plus, administered by Regence BlueShield)
Online:
regence.com/ump/pebb
Phone: 1-888-849-3681
TTY: 711
Language interpretation services: 1-888-849-3681 (TRS: 711) Monday through Friday: 5 a.m. to 8 p.m.; Saturday: 8 a.m. to 4:30 p.m. (Pacific)

UMP Plus–Puget Sound High Value Network
Online:
pugetsoundhighvaluenetwork.org
Phone: 1-855-776-9503
TTY: 711

UMP Plus–UW Medicine Accountable Care Network
Online:
pebb.uwmedicine.org
Phone: 1-855-520-9500
TTY: 711

   

DeltaCare
(administered by Delta Dental of Washington)

Online: www.deltadentalwa.com/pebb
Phone: 1-800-650-1583

Uniform Dental Plan
(administered by Delta Dental of Washington)

Online: www.deltadentalwa.com/pebb
Phone: 1-800-537-3406

Willamette Dental Group

Online: www.willamettedental.com/wapebb
Phone: 1-855-4DENTAL (1-855-433-6825)

HealthEquity

Online: www.healthequity.com/pebb
Phone: 1-877-873-8823
TTY: 711

Additional benefits

Liberty Mutual Insurance Company

Online: Auto and home insurance
Phone: 1-800-706-5525 (mention you are a State of Washington PEBB Program member; client #8246)

MetLife

Online: MetLife MyBenefits
Phone: 1-866-548-7139, benefits specialists available Monday through Friday, 5 a.m. to 8 p.m. Pacific Time (except for the major holidays).

  • Customer support for questions about your account, benefit options, claims, beneficiaries, and billing.
  • 24/7 automated customer support to order forms, confirm coverage, and verify beneficiaries.

Standard Insurance Company

Phone: 1-800-368-2860

SmartHealth Customer Service (Limeade)

Online: www.smarthealth.hca.wa.gov
Email: support@limeade.com
Phone: 1-855-750-8866

Voluntary Employee Beneficiary Association Trust (VEBA) for Health Reimbursement Arrangements (HRA)

VEBA plan or VEBA Medical Expense Plan (MEP)
Online: www.veba.org
Phone: 1-888-828-4953

HRA VEBA plan
Online: www.hraveba.org
Phone: 1-888-659-8828