Employee and retiree benefits

Due to COVID-19, HCA’s lobby is closed until further notice. Learn more about your virtual customer service options.

Contact us

Find contact information as a member of the Public Employees Benefits Board (PEBB) Program or School Employees Benefits Board (SEBB) Program. 

On this page

I am a PEBB active public employee

Find contacts based on your questions as an active employee.

For questions about benefits (copayments, providers, complaints)

I need help with … Contact ...
  • Benefits, including (but not limited to):
    • Medical (and prescription-drug coverage)
    • Dental
    • Life insurance
    • Long-term disability
  • Copayments, coinsurance, deductibles, or claims
  • Finding a doctor or dentist
  • Health plan complaints or appeals
  • ID cards

Your plan

The following webpage provides contact information for all your insurance plans.

For general questions (personal info, changing your address, dependents, eligibility)

I need help with … Contact ...
  • Adding or dropping dependents
  • Changing my address, name, phone number, etc.
  • Eligibility or eligibility changes (like divorce, or becoming eligible for Medicare)
  • Eligibility complaints or appeals
  • Forms
  • Open enrollment or special open enrollment
  • Payroll deduction or premium payments
  • Premium surcharges
  • SmartHealth wellness program
 Direct all these questions to your payroll or benefits office.

I am a PEBB retiree and/or PEBB Continuation Coverage subscriber

Need to change your address?

If you are moving within your plan's service area

There are several ways to inform the PEBB Program of your address change: 

  • Send us a secure message. You need to set up an account to protect your privacy and sensitive health information. By using our secure messaging system we can ensure that your data is safeguarded.
  • Call 1-800-200-1004 (toll-free) Monday through Friday, 8 a.m. to 4:30 p.m., or
  • Fax a letter with your name and new address to 1-360-725-0771.
  • Mail us your new address to: 
    Health Care Authority
    PEBB Program
    PO Box 42684
    Olympia, WA 98504-2684

If you are moving out of your plan's service area

You must submit the appropriate election/change form for your situation:

Mail to:

  • Health Care Authority
    PEBB Program
    PO Box 42684
    Olympia, WA 98504-2684

Other questions?

Find contacts based on your questions as a retiree and/or continuation coverage subscriber.

For questions about benefits (copayments, providers, complaints)

I need help with … Contact ...
  • Benefits, including (but not limited to):
    • Medical (and prescription-drug coverage)
    • Dental
    • Life insurance
    • Long-term disability
  • Copayments, coinsurance, deductibles, or claims
  • Finding a doctor or dentist
  • Health plan complaints or appeals
  • ID cards

Your plan

The following web pages provide contact information for all your insurance plans.

For general questions (personal info, dependents, eligibility)

I need help with … Contact ...
  • Adding or dropping dependents
  • Changing my name, phone number, etc.
  • Eligibility or eligibility changes (like divorce, or becoming eligible for Medicare)
  • Eligibility complaints or appeals
  • Forms
  • Open enrollment or special open enrollment
  • Payroll deduction or premium payments
  • Premium surcharges
  • PEBB SmartHealth wellness program

PEBB Benefits Services

Notice: This phone line is for PEBB retirees, PEBB employees about to retire, and PEBB Continuation Coverage subscribers ONLY. If you are an employee, you MUST contact your personnel, payroll, or benefits office.

Phone: 1-800-200-1004 (toll-free) Monday through Friday, 8 a.m. to 4:30 p.m.
TRS: 711 through Washington Relay.
​Office hours: Monday through Friday, 8 a.m. to 4:30 p.m.

Note: Other business activities may result in phones being unavailable at times during business hours.

If you experience longer-than-average wait times: 

  1. Send us a secure message
    • Why do I have to set up an account to ask a question? To protect your privacy and sensitive health information. By using our secure messaging system we can ensure that your data is safeguarded. We realize this is an additional step and inconvenient, but your security is our greatest concern.
  2. Visit us in person at the Health Care Authority, 626 8th Avenue SE, Olympia, WA 98501

Note: The PEBB Program does not take appointments. Visitors are seen on a first-come, first-served basis. 

I am a SEBB employee

For questions about benefits (copayments, providers, complaints)

I need help with … Contact ...
  • Benefits, including (but not limited to):
    • Medical (and prescription-drug coverage)
    • Dental
    • Vision
    • Life insurance
    • Long-term disability
  • Copayments, coinsurance, deductibles, or claims
  • Finding a doctor or dentist
  • Health plan complaints or appeals
  • ID cards

Your plan

The following webpage provides contact information for all your insurance plans.

For general questions (personal info, changing your address, dependents, eligibility)

I need help with … Contact ...
  • Adding or dropping dependents
  • Changing my address, name, phone number, etc.
  • Eligibility or eligibility changes (like divorce, or becoming eligible for Medicare)
  • Eligibility complaints or appeals
  • Forms
  • Open enrollment or special open enrollment
  • Payroll deduction or premium payments
  • Premium surcharges
  • SmartHealth wellness program
 Direct all these questions to your payroll or benefits office.

I am a SEBB Continuation Coverage subscriber

For questions about benefits (copayments, providers, complaints)

I need help with … Contact ...
  • Benefits, including (but not limited to):
    • Medical (and prescription-drug coverage)
    • Dental
    • Vision
    • Life insurance
    • Long-term disability
  • Copayments, coinsurance, deductibles, or claims
  • Finding a doctor or dentist
  • Health plan complaints or appeals
  • ID cards

Your plan

The following web pages provide contact information for all your insurance plans.

For general questions (personal info, changing your address, dependents, eligibility)

I need help with … Contact ...
  • Changing my address

 If you are moving within your plan's service area, there are several ways to inform the PEBB Program of your address change: 

  • Send us a secure message. You need to set up an account to protect your privacy and sensitive health information. By using our secure messaging system we can ensure that your data is safeguarded.
  • Call 1-800-200-1004 (toll-free) Monday through Friday, 8 a.m. to 4:30 p.m., or
  • Fax a letter with your name and new address to 1-360-725-0771.
  • Mail to: 
    Health Care Authority
    SEBB Program
    PO Box 42720
    Olympia, WA 98504-2720

If you are moving out of your plan's service area, you must submit the appropriate election/change form for your situation:

Mail to: 

  • Health Care Authority
    SEBB Program
    PO Box 42720
    Olympia, WA 98504-2720
  • Adding or removing dependents
  • Changing my name, phone number, etc.
  • Eligibility or eligibility changes (like divorce, or becoming eligible for Medicare)
  • Eligibility complaints or appeals
  • Forms
  • Open enrollment or special open enrollment
  • Payroll deduction or premium payments
  • Premium surcharges
  • SEBB SmartHealth wellness program

SEBB Benefits Services

Notice: This phone line is for SEBB Continuation Coverage subscribers ONLY. If you are an employee, you MUST contact your payroll or benefits office.

Phone: 1-800-200-1004 (toll-free) Monday through Friday, 8 a.m. to 4:30 p.m.
TRS: 711 through Washington Relay.
​Office hours: Monday through Friday, 8 a.m. to 4:30 p.m.

Note: Other business activities may result in phones being unavailable at times during business hours.

    Visit our office

    Cherry Street Plaza
    626 8th Avenue SE
    Olympia, WA 98501

    Note: Due to COVID-19, HCA’s lobby is closed. 

    Mailing addresses

    PEBB Program

    Health Care Authority
    PEBB Program
    PO Box 42684
    Olympia, WA 98504-2684

    SEBB Program

    Health Care Authority
    SEBB Program
    PO Box 42720
    Olympia, WA 98504-2720

    Sign up for email subscription service

    Sign up for the PEBB Program’s email subscription service. This service replaces many of the PEBB Program’s general mailings like newsletters. It means less paper, and you get information more quickly right to your inbox.

    How to sign up

    1. Log in to PEBB My Account.
    2. On the Medical/dental coverage tab, select Subscribe/unsubscribe to email service (under Section A - Subscriber Account Information).
      The Manage Email Subscription pop-up window appears.
    3. Your email address should appear in the Your Email Address: and Retype Email Address: fields. If not, enter your email address in both fields.
    4. Read the Terms of Use.
    5. The Accept: Yes, I want to subscribe to PEBB's email service and agree to the Terms of Use is preselected. If it is not, select this radio button.
    6. Click the Submit button to complete your transaction.

    Please note: When you provide your email address and check "Yes", you agree to receive selected communications (such as newsletters, reminders, and other general information) from the Public Employees Benefits Board (PEBB) Program by email. Selecting this option does not include communications your health plan or provider mails to you.

    Additional information

    • We will not share your email address with any PEBB health plan or insurance vendor. Your personal email address will not be provided in public disclosure requests.
    • You can unsubscribe at any time through this website at no charge. To do so, follow the instructions above and select "Unsubscribe and remove my email address from my account." If you unsubscribe, the PEBB Program will remove your email address from the email subscription service and mail printed communications to your address on file.
    • The PEBB Program may continue to send some communications to you by mail, including those required by rules or laws. You may also request communications in paper form by calling the PEBB Program at 1-800-200-1004 (TRS: 711).

    Sign up for the SEBB Program’s email subscription service. This service replaces many of the SEBB Program’s general mailings like newsletters. It means less paper, and you get information more quickly right to your inbox.

    How to sign up

    1. Log in to SEBB My Account.
    2. Click Profile, then Contact information and add your email address.
    3. Click the Coverage summary tab in the blue menu bar.
    4. Click the checkbox next to "You wish to receive email notifications from the SEBB Program."

    Please note: When you provide your email address and check "Yes", you agree to receive selected communications (such as newsletters, reminders, and other general information) from the SEBB Program by email. Selecting this option does not include communications your health plan or provider mails to you.

    Additional information

    • We will not share your email address with any SEBB health plan or insurance vendor. Your personal email address will not be provided in public disclosure requests.
    • You can unsubscribe at any time through this website at no charge. To do so, follow the instructions above and uncheck the checkbox. If you unsubscribe, the SEBB Program will remove your email address from the email subscription service and mail printed communications to your address on file.
    • The SEBB Program may continue to send some communications to you by mail, including those required by rules or laws. You may also request communications in paper form by calling the SEBB Program at 1-800-200-1004 (TRS: 711).

    Related links

    Contact the PEB Board
    Contact the SEB Board
    Contact HCA
    File an appeal: PEBB