The Washington State Health Care Authority (HCA) provides whole-person care—integrating physical health and behavioral health services for better results and healthier residents.
Increasing access for all
HCA is committed to making sure everyone is able to access the services and programs we provide. Our efforts to increase accessibility include:
- How to request accommodation or contact the ADA coordinator
How to contact
If you believe that HCA has failed to provide these services or discriminated in another way, you can file a grievance with:
Compliance officer (ADA/nondiscrimination coordinator)
Enterprise Risk Management Office, Health Care Authority
PO Box 42704 Olympia WA 98504-2704
How to file a grievance
You can file a grievance online (written or ASL videos accepted), in person, or by mail, fax, or email. If you need help filing a grievance, the compliance officer is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services 200 Independence Avenue, SW
Room 509F, HHH Building Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at www.hhs.gov/ocr/office/file/.
- Providing language access
Language assistance services are available to HCA customers free of charge. This includes:
- Bilingual employees
- Over-the-phone and in-person interpreters for communicating with HCA
- In-person spoken and sign language interpreters when attending a health care appointment
- Assisted listening devices
- Materials available in large print and braille, and translation of printed materials
Find what you need
- Creating an accessible website
The Health Care Authority is committed to providing web information and services accessible to people with disabilities. To achieve this we follow WCAG 2.0 guidelines and monitor our compliance on a regular basis.
If you find something on this site is not working, or does not comply with WCAG 2.0 guidelines for accessibility, please contact the information technology accessibility coordinator.
Web Accessibility Transition Plan
We are committed to providing you with a website that conforms to the Worldwide Web Consortium's Web Content Accessibility Guidelines (WCAG 2.0 standards, Levels A, AA, and where possible, AAA).
HCA's Web Accessibility Transition Plan guides us as we continually improve our site, ensuring adherence to WCAG 2.0 standards in:
- HTML code
- Webpage content
- Documents and files (PDF, Word, Excel, and PowerPoint)
- Creating accessible employment
HCA is committed to providing equal opportunities for employment. Employees with disabilities are fully supported at HCA. An employee may request and receive reasonable accommodation in all aspects of employment, including but not limited to: application, hiring, advancement, discharge, compensation, training, and other terms, conditions, and privileges of employment.
What if I need accessibility services to do my job, or to apply for a job at HCA?
Job announcements are located on the HCA Careers webpage. If you need assistance to complete the application process, contact the HCA human resources office:
- By phone: 360-725-1938
- By email: firstname.lastname@example.org
Read about how HCA goes 'above and beyond' for employees with disabilities.
- Building accessibility
Our Cherry Street Plaza building is fully accessible:
- The entrances and routes are accessible for wheelchairs and scooters
- Parking areas include accessible parking spaces
- Restrooms are accessible
If you need to visit the HCA for a public meetings or an appointment, please contact the meeting organizer in advance to arrange for a reasonable accommodation if needed.
Request for accommodations
Phone: 1-855-682-0787 (toll free)