Contact the plans

You should contact the plans when you have questions about:

  • Benefit details (including Rx coverage)
  • Finding a doctor or dentist
  • ID cards
  • Copayments, coinsurance, deductibles, or claims
  • Health plan complaints or appeals
  • Using the plan's website

Medical, dental, and vision plans

Medical plans
I need help with: Contact:

Kaiser Permanente Northwest benefits

Kaiser Foundation Health Plan of the Northwest*
(Classic, CDHP, or Senior Advantage with Part D)

*Kaiser Foundation Health Plan of the Northwest offers plans in Clark and Cowlitz counties in Washington and select counties in Oregon.

Online: Kaiser Permanente NW for PEBB members
Phone: 503-813-2000 or 1-800-813-2000
Medicare members: 1-877-221-8221
TRS: 711
Language interpretation services: 1-800-324-8010 (TRS: 711)

Address
500 NE Multnomah St.
Suite 100
Portland, OR 97232

Kaiser Permanente Washington benefits

Kaiser Foundation Health Plan of Washington
(Classic, CDHP, Medicare Advantage with Part D, SoundChoice or Value)
Online: Kaiser Permanente WA for PEBB members
Phone: 1-866-648-1928
Medicare members: 1-888-901-4600
TTY: 1-800-833-6388
TRS: 711
Language interpretation services: 1-866-648-1928 (TRS: 711)

Address
2715 Naches Ave SW
Renton, WA 98057

Premera Blue Cross benefits

Premera Blue Cross (Medicare Supplement Plan F and Plan G)
Online: Premera's website
Phone: 1-800-817-3049
TTY: 1-800-842-5357
Language interpretation services: 1-800-817-3049 (TTY: 1-800-842-5357)

Address
PO Box 327
Seattle, WA 98111-0327

Uniform Medical Plan (UMP) benefits

Uniform Medical Plan
(Classic, Classic Medicare with Part D, Select, CDHP, or UMP Plus, administered by Regence BlueShield)
Online: UMP website for PEBB
Phone: 1-888-849-3681
TRS: 711
Language interpretation services: 1-888-849-3681 (TRS: 711) Monday through Friday: 5 a.m. to 8 p.m.; Saturday: 8 a.m. to 4:30 p.m. (Pacific)

UMP Plus–Puget Sound High Value Network
Online: Puget Sound High Value Network
Phone: 1-855-776-9503
TRS: 711

UMP Plus–UW Medicine Accountable Care Network
Online: UW Medicine for PEBB members
Phone: 1-888-402-4237
TRS: 711

Address (for medical benefits)
PO Box 1106
Lewiston, ID 83501-1106
1-888-849-3681 (TRS: 711)

Address (for prescription drugs)
PO Box 40168
Portland, OR 97240-0327
All UMP plans except Medicare: 1-888-361-1611 (TRS: 711)
UMP Classic Medicare with Part D (PDP): 1-833-599-8539
UnitedHealthcare benefits

UnitedHealthcare
(UnitedHealthcare PEBB Balance and UnitedHealthcare PEBB Complete)
Online: UnitedHealthcare for PEBB retirees
Phone: 1-855-873-3268

Address
185 Asylum Ave
Hartford, CT 06103
Dental plans

DeltaCare

Administered by Delta Dental of Washington

Online: DeltaCare for PEBB members
Phone: 1-800-650-1583
Address
400 Fairview Ave N
Suite 800
Seattle, WA 98109-5371

Uniform Dental Plan

Administered by Delta Dental of Washington

Online: Uniform Dental Plan for PEBB members
Phone: 1-800-537-3406
Address
400 Fairview Ave N
Suite 800
Seattle, WA 98109-5371

Willamette Dental of Washington, Inc.

Online: Willamette Dental Group for PEBB members
Phone: 1-855-433-6825
Address
6950 NE Campus Way
Hillsboro, OR 97124-5611

Vision plans

Davis Vision by MetLife

Underwritten by Metropolitan Life Insurance Company ("MetLife")

Online: Davis Vision by MetLife 
Phone: 1-888-496-4275
TTY: 1-800-523-2847
Address
200 Park Avenue
New York, NY 10166

EyeMed Vision Care

Underwritten by Fidelity Security Life Insurance Company

Online: EyeMed
Phone: 1-800-699-0993
TTY: 1-844-230-6498
Address
1209 Orange Street
Wilmington, DE 19801

MetLife Vision

Underwritten by Metropolitan Life Insurance Company ("MetLife")

Online: MetLife Vision
Phone: 1-866-548-7139
TTY: 1-800-428-4833
Address
200 Park Avenue
New York, NY 10166

Health Savings Account (HSA)

HealthEquity

Online: HealthEquity for PEBB members
Phone:
Kaiser Permanente CDHP members: 1-877-873-8823 (TRS: 711)
UMP CDHP members: 1-844-351-6853 (TRS: 711)

Additional benefits

Auto/home insurance

Liberty Mutual Insurance Company

Online: Auto and home insurance
Phone: 1-800-706-5525 (mention you are a State of Washington PEBB Program member; client #8246)

Flexible Spending Arrangements (FSA) and Dependent Care Assistance Program (DCAP)

Navia Benefit Solutions

Online: Navia Benefit Solutions
Email: Navia customer service
Phone: 1-800-669-3539

Life insurance

MetLife

Online: MetLife for employees, MetLife for retirees
Phone: 1-866-548-7139, benefits specialists available Monday through Friday, 5 a.m. to 8 p.m. Pacific Time (except for the major holidays).
Address:
PO Box 14406
Lexington, KY 40512-4406

Long-term disability insurance

Standard Insurance Company

Online: Standard Insurance Company
Phone: 1-800-368-2860

SmartHealth

SmartHealth Customer Service (WebMD)

Website: SmartHealth
Online: Contact SmartHealth
Phone: 1-800-947-9541 Monday through Friday  7 a.m. to 7 p.m. Pacific Time

Retirees: VEBA and HRA

Voluntary Employee Beneficiary Association Trust (VEBA) for Health Reimbursement Arrangements (HRA)

VEBA plan or VEBA Medical Expense Plan (MEP)
Online: VEBA
Phone: 1-888-828-4953

HRA VEBA plan
Online: HRA VEBA
Phone: 1-888-659-8828