Due to COVID-19, HCA’s lobby is closed. Learn more about your customer service options.
Contact the plans
You should contact the plans when you have questions about:
- Benefit details (including Rx coverage)
- Finding a doctor or dentist
- ID cards
- Copayments, coinsurance, deductibles, or claims
- Health plan complaints or appeals
- Using the plan's website
Medical and dental plans
I need help with … | Contact … |
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Kaiser Foundation Health Plan of the Northwest* *Kaiser Foundation Health Plan of the Northwest offers plans in Clark and Cowlitz counties in Washington and select counties in Oregon. Online: Kaiser Permanente NW for PEBB members Address |
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Kaiser Foundation Health Plan of Washington Address |
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Premera Blue Cross (Medicare Supplement Plan F and Plan G) Address |
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Uniform Medical Plan UMP Plus–Puget Sound High Value Network UMP Plus–UW Medicine Accountable Care Network Address (for medical benefits) Address (for prescription drugs) |
UnitedHealthcare benefits |
UnitedHealthcare Address |
DeltaCare
(administered by Delta Dental of Washington)
Online: DeltaCare for PEBB members
Phone: 1-800-650-1583
Address
400 Fairview N
Suite 800
Seattle, WA 98109-5371
Uniform Dental Plan
(administered by Delta Dental of Washington)
Online: Uniform Dental Plan for PEBB members
Phone: 1-800-537-3406
Address
400 Fairview N
Suite 800
Seattle, WA 98109-5371
Willamette Dental of Washington, Inc.
Online: Willamette Dental Group for PEBB members
Phone: 1-855-4DENTAL (1-855-433-6825)
Address
6950 NE Campus Way
Hillsboro, OR 97124-5611
HealthEquity
Online: HealthEquity for PEBB members
Phone:
Kaiser Permanente CDHP members: 1-877-873-8823 (TRS: 711)
UMP CDHP members: 1-844-351-6853 (TRS: 711)
Additional benefits
Liberty Mutual Insurance Company
Online: Auto and home insurance
Phone: 1-800-706-5525 (mention you are a State of Washington PEBB Program member; client #8246)
Navia Benefit Solutions
Online: Navia Benefit Solutions
Email: customerservice@naviabenefits.com
Phone: 1-800-669-3539
MetLife
Online: MetLife MyBenefits
Phone: 1-866-548-7139, benefits specialists available Monday through Friday, 5 a.m. to 8 p.m. Pacific Time (except for the major holidays).
- Customer support for questions about your account, benefit options, claims, beneficiaries, and billing.
- 24/7 automated customer support to order forms, confirm coverage, and verify beneficiaries.
The Standard Insurance Company
Phone: 1-800-368-2860
Navia Benefit Solutions
Online: Navia Benefit Solutions
Email: customerservice@naviabenefits.com
Phone: 1-800-669-3539
SmartHealth Customer Service (Limeade)
Online: SmartHealth
Email: support@limeade.com
Phone: 1-855-750-8866