Contact the plans

You should contact the plans when you have questions about:

  • Benefit details (including Rx coverage)
  • Finding a doctor or dentist
  • ID cards
  • Copayments, coinsurance, deductibles, or claims
  • Health plan complaints or appeals
  • Using the plan's website

Medical and dental plans

Medical plans
I need help with: Contact:

Kaiser Permanente Northwest benefits

Kaiser Foundation Health Plan of the Northwest*
(Classic, CDHP, or Senior Advantage)

*Kaiser Foundation Health Plan of the Northwest offers plans in Clark and Cowlitz counties in Washington and select counties in Oregon.

Online: Kaiser Permanente NW for PEBB members
Phone: 503-813-2000 or 1-800-813-2000
Medicare members: 1-877-221-8221
TRS: 711
Language interpretation services: 1-800-324-8010 (TRS: 711)

Address
500 NE Multnomah St.
Suite 100
Portland, OR 97232-2099

Kaiser Permanente Washington benefits

Kaiser Foundation Health Plan of Washington
(Classic, CDHP, Medicare Advantage, Original Medicare, SoundChoice or Value)
Online: Kaiser Permanente WA for PEBB members
Phone: 1-866-648-1928
Medicare members: 1-888-901-4600
TTY: 1-800-833-6388
TRS: 711
Language interpretation services: 1-866-648-1928 (TRS: 711)

Address
1300 SW 27th Street
Renton, WA 98057

Premera Blue Cross benefits

Premera Blue Cross (Medicare Supplement Plan F and Plan G)
Online: Premera's website (general information, not PEBB specific)
Phone: 1-800-817-3049
TTY: 1-800-842-5357
Language interpretation services: 1-800-817-3049 (TTY: 1-800-842-5357)

Address
PO Box 327
Seattle, WA 98111-0327

Uniform Medical Plan (UMP) benefits

Uniform Medical Plan
(Classic, Select CDHP, or UMP Plus, administered by Regence BlueShield)
Online: UMP website for PEBB
Phone: 1-888-849-3681
TRS: 711
Language interpretation services: 1-888-849-3681 (TRS: 711) Monday through Friday: 5 a.m. to 8 p.m.; Saturday: 8 a.m. to 4:30 p.m. (Pacific)

UMP Plus–Puget Sound High Value Network
Online: Puget Sound High Value Network
Phone: 1-855-776-9503
TRS: 711

UMP Plus–UW Medicine Accountable Care Network
Online: UW Medicine for PEBB members
Phone: 1-888-402-4237
TRS: 711

Address (for medical benefits)
PO Box 2998
Tacoma, WA 98401
1-888-849-3681 (TRS: 711)

Address (for prescription drugs)
PO Box 40168
Portland, OR 97240-0168
1-888-361-1611 (TRS: 711)
UnitedHealthcare benefits

UnitedHealthcare
(UnitedHealthcare PEBB Balance and UnitedHealthcare PEBB Complete)
Online: UnitedHealthcare for PEBB retirees
Phone: 1-855-873-3268

Address
PO Box 30770
Salt Lake City, Utah 84130-0770
Dental plans

DeltaCare

Administered by Delta Dental of Washington

Online: DeltaCare for PEBB members
Phone: 1-800-650-1583
Address
400 Fairview Ave N
Suite 800
Seattle, WA 98109-5371

Uniform Dental Plan

Administered by Delta Dental of Washington

Online: Uniform Dental Plan for PEBB members
Phone: 1-800-537-3406
Address
400 Fairview Ave N
Suite 800
Seattle, WA 98109-5371

Willamette Dental of Washington, Inc.

Online: Willamette Dental Group for PEBB members
Phone: 1-855-433-6825
Address
6950 NE Campus Way
Hillsboro, OR 97124-5611

Health Savings Account (HSA)

HealthEquity

Online: HealthEquity for PEBB members
Phone:
Kaiser Permanente CDHP members: 1-877-873-8823 (TRS: 711)
UMP CDHP members: 1-844-351-6853 (TRS: 711)

Additional benefits

Auto/home insurance

Liberty Mutual Insurance Company

Online: Auto and home insurance
Phone: 1-800-706-5525 (mention you are a State of Washington PEBB Program member; client #8246)

Flexible Spending Arrangements (FSA) and Dependent Care Assistance Program (DCAP)

Navia Benefit Solutions

Online: Navia Benefit Solutions
Email: customerservice@naviabenefits.com
Phone: 1-800-669-3539

Life insurance

MetLife

Online: MetLife MyBenefits
Phone: 1-866-548-7139, benefits specialists available Monday through Friday, 5 a.m. to 8 p.m. Pacific Time (except for the major holidays).
Address: 
PO Box 14406
Lexington, KY 40512-4406

Long-term disability insurance

The Standard Insurance Company

Phone: 1-800-368-2860

SmartHealth

SmartHealth Customer Service (Limeade)

Online: SmartHealth
Email: support@limeade.com
Phone: 1-855-750-8866

Retirees: VEBA and HRA

Voluntary Employee Beneficiary Association Trust (VEBA) for Health Reimbursement Arrangements (HRA)

VEBA plan or VEBA Medical Expense Plan (MEP)
Online: VEBA
Phone: 1-888-828-4953

HRA VEBA plan
Online: HRA VEBA
Phone: 1-888-659-8828