Contact the plans

You should contact the plans when you have questions about:

  • Benefit details (including Rx coverage)
  • Finding a doctor or dentist
  • ID cards
  • Copayments, coinsurance, deductibles, or claims
  • Health plan complaints or appeals
  • Using the plan's website

Medical and dental plans

Medical plans
I need help with: Contact:

Kaiser Permanente Northwest benefits

Kaiser Foundation Health Plan of the Northwest*
(Classic, CDHP, or Senior Advantage)

*Kaiser Foundation Health Plan of the Northwest offers plans in Clark and Cowlitz counties in Washington and select counties in Oregon.

Online: Kaiser Permanente NW for PEBB members
Phone: 503-813-2000 or 1-800-813-2000
Medicare members: 1-877-221-8221
TRS: 711
Language interpretation services: 1-800-324-8010 (TRS: 711)

500 NE Multnomah St.
Suite 100
Portland, OR 97232

Kaiser Permanente Washington benefits

Kaiser Foundation Health Plan of Washington
(Classic, CDHP, Medicare Advantage, Original Medicare, SoundChoice or Value)
Kaiser Permanente WA for PEBB members
Phone: 1-866-648-1928
Medicare members: 1-888-901-4600
TTY: 1-800-833-6388
TRS: 711
Language interpretation services: 1-866-648-1928 (TRS: 711)

1300 SW 27th Street
Renton, WA 98057

Premera Blue Cross benefits

Premera Blue Cross (Medicare Supplement Plan F and Plan G)
Premera's website
Phone: 1-800-817-3049
TTY: 1-800-842-5357
Language interpretation services: 1-800-817-3049 (TTY: 1-800-842-5357)

PO Box 327
Seattle, WA 98111-0327

Uniform Medical Plan (UMP) benefits

Uniform Medical Plan
(Classic, Select CDHP, or UMP Plus, administered by Regence BlueShield)
UMP website for PEBB
Phone: 1-888-849-3681
TRS: 711
Language interpretation services: 1-888-849-3681 (TRS: 711) Monday through Friday: 5 a.m. to 8 p.m.; Saturday: 8 a.m. to 4:30 p.m. (Pacific)

UMP Plus–Puget Sound High Value Network
Puget Sound High Value Network
Phone: 1-855-776-9503
TRS: 711

UMP Plus–UW Medicine Accountable Care Network
UW Medicine for PEBB members
Phone: 1-888-402-4237
TRS: 711

Address (for medical benefits)
PO Box 1106
Lewiston, ID 83501-1106
1-888-849-3681 (TRS: 711)

Address (for prescription drugs)
PO Box 40168
Portland, OR 97240-0168
1-888-361-1611 (TRS: 711)

UnitedHealthcare benefits

(UnitedHealthcare PEBB Balance and UnitedHealthcare PEBB Complete)
UnitedHealthcare for PEBB retirees
Phone: 1-855-873-3268

185 Asylum Ave
Hartford, CT 06103

Dental plans


Administered by Delta Dental of Washington

Online: DeltaCare for PEBB members
Phone: 1-800-650-1583
400 Fairview Ave N
Suite 800
Seattle, WA 98109-5371

Uniform Dental Plan

Administered by Delta Dental of Washington

Online: Uniform Dental Plan for PEBB members
Phone: 1-800-537-3406
400 Fairview Ave N
Suite 800
Seattle, WA 98109-5371

Willamette Dental of Washington, Inc.

Online: Willamette Dental Group for PEBB members
Phone: 1-855-433-6825
6950 NE Campus Way
Hillsboro, OR 97124-5611

Health Savings Account (HSA)


Online: HealthEquity for PEBB members
Kaiser Permanente CDHP members: 1-877-873-8823 (TRS: 711)
UMP CDHP members: 1-844-351-6853 (TRS: 711)

Additional benefits

Auto/home insurance

Liberty Mutual Insurance Company

Online: Auto and home insurance
Phone: 1-800-706-5525 (mention you are a State of Washington PEBB Program member; client #8246)

Flexible Spending Arrangements (FSA) and Dependent Care Assistance Program (DCAP)

Navia Benefit Solutions

Online: Navia Benefit Solutions
Email: Navia customer service
Phone: 1-800-669-3539

Life insurance


Online: MetLife MyBenefits
Phone: 1-866-548-7139, benefits specialists available Monday through Friday, 5 a.m. to 8 p.m. Pacific Time (except for the major holidays).
PO Box 14406
Lexington, KY 40512-4406

Long-term disability insurance

The Standard Insurance Company

Online: Standard Insurance Company
Phone: 1-800-368-2860


SmartHealth Customer Service (Limeade)

Online: SmartHealth
Email: Limeade support
Phone: 1-855-750-8866

Retirees: VEBA and HRA

Voluntary Employee Beneficiary Association Trust (VEBA) for Health Reimbursement Arrangements (HRA)

VEBA plan or VEBA Medical Expense Plan (MEP)
Online: VEBA
Phone: 1-888-828-4953

Online: HRA VEBA
Phone: 1-888-659-8828