Contact the plans

When to contact your plan

You should contact the plans when you have questions about:

• Benefit details (including Rx coverage)
• Finding a doctor or dentist
• ID cards
• Copayments, coinsurance, deductibles, or claims
• Health plan complaints or appeals
• Using the plan's website

Medical plans

Kaiser Foundation Health Plan of the Northwest*
(Classic, CDHP, or Senior Advantage)

*Kaiser Foundation Health Plan of the Northwest, with plans offered in Clark and Cowlitz counties in WA, and the Portland, OR area

Online: http://my.kp.org/wapebb/
Phone: 503-813-2000 or 1-800-813-2000
Medicare members: 1-877-221-8221
TTY: 711

Kaiser Foundation Health Plan of Washington (formerly Group Health)
(Classic, CDHP, Medicare Advantage, Original Medicare, SoundChoice or Value)

Online: https://www.kp.org/wa/pebb
Phone: 206-630-4636 or 1-888-901-4636
TTY: 711 or 1-800-833-6388

Premera Blue Cross
(Medicare Supplement Plan F)

Online: www.premera.com (general information, not PEBB specific)
Phone: 1-800-817-3049
TTY: 1-800-842-5357

Uniform Medical Plan
(Classic, CDHP, or UMP Plus administered by Regence BlueShield)

Online: www.hca.wa.gov/ump
Phone: 1-888-849-3681
TTY: 711

UMP Plus–Puget Sound High Value Network

Online: www.pugetsoundhighvaluenetwork.org
Phone: 1-855-776-9503
TTY: 711

UMP Plus–UW Medicine Accountable Care Network

Online: www.uwmedicine.org/umpplus
Phone: 1-855-520-9500
TTY: 711

Dental plans

DeltaCare
(administered by Delta Dental of Washington)

Online: www.deltadentalwa.com/pebb
Phone: 1-800-650-1583

Uniform Dental Plan
(administered by Delta Dental of Washington)

Online: www.deltadentalwa.com/pebb
Phone: 1-800-537-3406

Willamette Dental Group

Online: www.willamettedental.com/wapebb
Phone: 1-855-4DENTAL (1-855-433-6825)

Health Savings Account (HSA)

HealthEquity

Online: www.healthequity.com/pebb
Phone: 1-877-873-8823
TTY: 711

Medical Flexible Spending Arrangement (FSA) and Dependent Care Assistance Program (DCAP)

Navia Benefit Solutions

Online: http://pebb.naviabenefits.com
Email: customerservice@naviabenefits.com
Phone: 1-800-669-3539

Life insurance

MetLife

Online: MetLife MyBenefits

Phone: 1-866-548-7139, benefits specialists available Monday through Friday, 5 a.m. to 8 p.m. Pacific Time (except for the major holidays).

• Customer support for questions about your account, benefit options, claims, beneficiaries, and billing.
• 24/7 automated customer support to order forms, confirm coverage, and verify beneficiaries.

Long-term disability insurance

Standard Insurance Company

Phone: 1-800-368-2860

Auto/home insurance

Liberty Mutual Insurance Company

Online: Auto and home insurance
Phone: 1-800-706-5525 (mention you are a State of Washington PEBB Program member; client #8246)

SmartHealth Wellness Program

SmartHealth Customer Service (Limeade)

Online: www.smarthealth.hca.wa.gov
Email: support@limeade.com
Phone: 1-855-750-8866

Voluntary Employee Beneficiary Association Trust (VEBA) for Health Reimbursement Arrangements (HRA)

VEBA plan or VEBA Medical Expense Plan (MEP)

Online: www.veba.org
Phone: 1-888-828-4953

HRA VEBA plan:

Online: www.hraveba.org
Phone: 1-88-659-8828