If you are displaced or affected by wildfire, all Washington Apple Health and PEBB/SEBB medical plans are allowing prescription refills before the refill date.
Due to COVID-19, HCA’s lobby is closed. Learn more about your customer service options.

Contact the plans

You should contact the plans when you have questions about:

Benefit details (including Rx coverage)
Finding a doctor or dentist
ID cards
Copayments, coinsurance, deductibles, or claims
Health plan complaints or appeals
Using the plan's website

Medical and dental plans

Medical plans

I need help with ...	Contact ...
Kaiser Permanente Northwest benefits	Kaiser Foundation Health Plan of the Northwest* (Classic, CDHP, or Senior Advantage) Kaiser Foundation Health Plan of the Northwest offers plans in Clark and Cowlitz counties in Washington and select counties in Oregon. Online:* http://my.kp.org/wapebb/ Phone: 503-813-2000 or 1-800-813-2000 Medicare members: 1-877-221-8221 TTY: 711 Language interpretation services: 1-800-324-8010 (TTY: 711)
Kaiser Permanente Washington benefits	Kaiser Foundation Health Plan of Washington (Classic, CDHP, Medicare Advantage, Original Medicare, SoundChoice or Value) Online: https://www.kp.org/wa/pebb Phone: 1-866-648-1928 TTY: 711 or 1-800-833-6388 Language interpretation services: 1-866-648-1928 (TTY: 711)
Premera Blue Cross benefits	Premera Blue Cross (Medicare Supplement Plan F and Plan G) Online: www.premera.com (general information, not PEBB specific) Phone: 1-800-817-3049 TTY: 1-800-842-5357 Language interpretation services: 1-800-817-3049 (TTY: 1-800-842-5357)
Uniform Medical Plan (UMP) benefits	Uniform Medical Plan (Classic, CDHP, or UMP Plus, administered by Regence BlueShield) Online: regence.com/ump/pebb Phone: 1-888-849-3681 TTY: 711 Language interpretation services: 1-888-849-3681 (TRS: 711) Monday through Friday: 5 a.m. to 8 p.m.; Saturday: 8 a.m. to 4:30 p.m. (Pacific) UMP Plus–Puget Sound High Value Network Online: pugetsoundhighvaluenetwork.org Phone: 1-855-776-9503 TTY: 711 UMP Plus–UW Medicine Accountable Care Network Online: pebb.uwmedicine.org Phone: 1-855-520-9500 TTY: 711

Dental plans

DeltaCare
(administered by Delta Dental of Washington)

Online: www.deltadentalwa.com/pebb
Phone: 1-800-650-1583

Uniform Dental Plan
(administered by Delta Dental of Washington)

Online: www.deltadentalwa.com/pebb
Phone: 1-800-537-3406

Willamette Dental Group

Online: www.willamettedental.com/wapebb
Phone: 1-855-4DENTAL (1-855-433-6825)

Health Savings Account (HSA)

HealthEquity

Online: www.healthequity.com/pebb
Phone:
Kaiser Permanente CDHP members: 1-877-873-8823 (TRS: 711)
UMP CDHP members: 1-844-351-6853 (TRS: 711)

Additional benefits

Auto/home insurance

Liberty Mutual Insurance Company

Online: Auto and home insurance
Phone: 1-800-706-5525 (mention you are a State of Washington PEBB Program member; client #8246)

Dependent Care Assistance Program (DCAP)

Navia Benefit Solutions

Online: http://pebb.naviabenefits.com
Email: customerservice@naviabenefits.com
Phone: 1-800-669-3539

Life insurance

MetLife

Online: MetLife MyBenefits
Phone: 1-866-548-7139, benefits specialists available Monday through Friday, 5 a.m. to 8 p.m. Pacific Time (except for the major holidays).

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