Due to state employee furloughs, call center and staff response time may be delayed. Thank you for your understanding.
Due to COVID-19, HCA’s lobby is closed. Learn more about your customer service options.
Document submission cover sheets
Use the following barcode cover sheets to submit backup documentation by fax or hard copy. These allow ProviderOne to scan and update the current record with new information.
- Prior authorization (PA) requests
- Backup documentation for a claim
- Pharmacy claim/adjustment forms or rate requests
Send your backup documentation with the barcode cover sheet as the first page of the packet to:
Heath Care Authority
RE: Cover sheets and backup documentation
PO Box 45535
Olympia, WA 98504-5535
Some services require authorization prior to treatment. For step-by-step instructions on submitting a PA request, please visit our Prior authorization (PA) webpage.
Commonly used PA forms
- Prior authorization pend forms (when supporting documents are submitted for a prior authorization request)
- Pharmacy prior authorization supporting documents
Note: The barcode cover sheet is used to include additional justifying information after the initial request is submitted.
For initial requests use the forms below:
- General information for authorization form (13-835), or
- Pharmacy information for authorization form (13-835A)