Due to COVID-19, HCA’s lobby is closed. Learn more about your customer service options.

HCA is closed Thursday, November 26 and Friday, November 27. All Apple Health (Medicaid), PEBB, and SEBB customer services phones lines will be down after 5 p.m. Wednesday, November 25 through Monday morning, November 30.

Contact the plans

You should contact the plans when you have questions about:

  • Benefit details (including Rx coverage)
  • Finding a doctor or dentist
  • ID cards
  • Copayments, coinsurance, deductibles, or claims
  • Health plan complaints or appeals
  • Using the plan's website

Medical, dental, and vision plans

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  • Kaiser Foundation Health Plan of the Northwest benefits

Kaiser Permanente Northwest
(1, 2, or 3)

Online: Kaiser Permanente Northwest for school employees
Phone: 1-800-813-2000
TTY: 711
Address: 500 NE Multnomah St., Suite 100
Portland, OR 97232-2099

  • Kaiser Foundation Health Plan of Washington benefits

Kaiser Permanente Washington
(Core 1, Core 2, Core 3, or SoundChoice)

Online: Kaiser Permanente Washington for school employees
Phone: 1-888-901-4636
TTY: 1-800-833-6388
Address: 601 Union St. Suite 3100
Seattle, WA 98101

  • Kaiser Foundation Health Plan of Washington Options, Inc. benefits

Kaiser Permanente Washington Options, Inc.
(Access PPO 1, Access PPO 2, or Access PPO 3)

Online: Kaiser Permanente Washington Options, Inc. for school employees
Phone: 1-888-901-4636
TTY: 1-800-833-6388 or 711
Address: 601 Union St. Suite 3100
Seattle, WA 98101

  • Premera Blue Cross benefits

Premera Blue Cross
(High PPO, Peak Care EPO, or Standard PPO)

Online: Premera Blue Cross for school employees
Phone: 1-800-807-7310
TTY: 1-800-842-5357
Address: 7001 220th St SW
Mountlake Terrace, WA 98043

  • Uniform Medical Plan (UMP), administered by Regence BlueShield (Medical only)

Uniform Medical Plan
(Achieve 1, Achieve 2, High Deductible, or UMP Plus)

Online: Uniform Medical Plan for school employees
Phone: 1-800-628-3481
TRS: 711
Address: 1800 Ninth Avenue, Suite 235
Seattle, WA 98101

UMP Plus–Puget Sound High Value Network

Online: UMP Plus–Puget Sound High Value Network
Phone: 1-877-345-8760

UMP Plus–UW Medicine Accountable Care Network

Online: UMP Plus–UW Medicine Accountable Care Network for school employees
Phone: 1-855-520-9400
TRS: 711

  • Uniform Medical Plan, administered by Washington State Rx Services (Prescription drugs only)

Uniform Medical Plan
(Achieve 1, Achieve 2, High Deductible, or UMP Plus)

Washington State Rx Services

Online: Prescription drug information for school employees
Phone: 1-888-361-1611
TRS: 711
Address: PO Box 40168
Portland, OR 97240-0168

 

DeltaCare
(administered by Delta Dental of Washington)

Online: DeltaCare for school employees
Phone: 1-800-650-1583
TTY: 1-800-833-6384
Address: 400 Fairview Ave. N., Suite 800
Seattle, WA 98109-5371

Uniform Dental Plan
(administered by Delta Dental of Washington)

Online: Uniform Dental Plan for school employees
Phone: 1-800-537-3406
TTY: 1-800-833-6384
Address: 400 Fairview Ave. N., Suite 800
Seattle, WA 98109-5371

Willamette Dental of Washington, Inc.

Online: Willamette Dental of Washington, Inc. for school employees
Phone: 1-855-433-6825
TTY: 711
Address: 6950 NE Campus Way
Hillsboro, OR 97124-5611

Davis Vision, Inc.
(Underwritten by HM Life Insurance Company)

Online: Davis Vision for school employees
Phone: 1-877-377-9353
TTY: 1-800-523-2847
Address: PO Box 1525
Latham, NY 12110

HM Life Insurance Company
Phone: 1-800-328-5433

EyeMed Vision Care
(Underwritten by Fidelity Security Life Insurance Company)

Online: EyeMed Vision Care for school employees
Phone: 1-800-699-0993
TTY: 1-844-230-6498
Address: 4000 Luxottica Place
Mason, OH 45040

Fidelity Security Life Insurance Company
Phone: 1-800-648-8624

MetLife

Online: MetLife Vision for school employees
Phone: 1-855-638-3931
TTY:  1-800-428-4833
Address: PO Box 385018
Birmingham, AL 35238-5018

HealthEquity

Online: HealthEquity for school employees
Phone: 1-844-351-6853
TRS: 711

Additional benefits

Navia Benefit Solutions

Online: Navia Benefit Solutions for school employees
Phone: 1-800-669-3539

Standard Insurance Company

Online: Standard long-term disability insurance for school employees
Phone: 1-833-229-4177
TTY: 1-833-229-4177

SmartHealth Customer Service (Limeade)

Online: SmartHealth for school employees
Phone: 1-855-750-8866