Retirement resources

Who to contact for help

There are some organizations you will work with to access benefits. Read below for an overview of the benefits each organization provides, and when you will interact with them.

PEBB Customer Service

PEBB customer service is your point of contact for eligibility and enrollment questions. Send a secure message and submit forms and documents through HCA Support or call 1-800-200-1004 (TRS: 711).

PEBB lobby services

Get in-person help with forms, enrollment, and other questions at the Health Care Authority’s lobby. Lobby hours are 8 a.m. to 4 p.m., Monday through Friday. The PEBB Program does not take appointments. Visitors are seen on a first-come, first-served basis.

Address
626 8th Ave
Olympia, WA 98501

Plans

Contact your plans for help with:

• ID cards
• Benefits
• Finding a provider
• Checking if your medications are covered
• Claims

SHIBA

Statewide Health Insurance Benefits Advisors (SHIBA) is a free, unbiased and confidential service of the Washington state Office of the Insurance Commissioner, SHIBA volunteers help people of all ages and backgrounds with their Medicare questions and options.

Department of Retirement Systems (DRS)

DRS manages and distributes your state and retirement pension. The pension amount depends on how long you work in public service, your salary, and in some cases, your investment plans.

Visit the DRS website or call 1-800-547-6657.

Social Security Administration (SSA)

Social Security provides you with a monthly check that replaces part of your income when you reduce your hours or stop working altogether.

Visit the Social Security Administration website or call your local office by using the Office Locator, or the national number at 1-800-772-1213.

Webinars

Join us for an overview of retiree health insurance available through the PEBB Program. Learn about eligibility criteria, medical, dental, and vision plans available, monthly premiums, and how to enroll. Register for an upcoming retirement webinar.

Plan comparison tools

Benefits comparisons, benefits booklets, and Summary of Benefits and Coverage documents help you compare costs and plan benefits.

Visit Medical benefits, Dental benefits, and Vision benefits.

Medicare and turning age 65

When you or your dependent turns age 65 you are required to enroll in Medicare. Learn about Medicare and what you have to do to keep your PEBB retiree health plan. Visit Medicare and turning age 65.

What Medicare covers

Medicare Part A covers inpatient hospital stays and Part B covers doctor services, some vaccines and equipment. You will sign up for Medicare Part A and Part B through SSA.