Partial federal government shutdown
HCA does not anticipate any immediate impacts to our services or disruption to provider payments at this time. We will continue to monitor the situation and share updates if anything changes.
Apple Health customer service phone lines down Thursday.
The Apple Health customer service phone lines for clients and providers will be down Thursday, October 30, from 11:30 a.m. to 3:15 p.m. We apologize for any inconvenience. View other ways to contact Apple Health.
Replace my services card
Find options for replacing a ProviderOne services card.
Don't want to wait?
Need a replacement of your ProviderOne services card, but don't want to wait two weeks for it to come in the mail? Now you can quickly access a copy of your digital ProviderOne services card through the WAPlanfinder mobile app: Download the app today!
What is a services card?
About 7-10 days after you're found eligible for Apple Health coverage, a services card will be mailed to you. This is a plastic ID card that looks similar to other health insurance ID cards. Take this card with you to your doctor appointments. Providers use this card to make sure your service is covered.
Can I view my services card online?
You may access a digital copy of your services card through the WAPlanfinder mobile app. No need to order a replacement when you have a digital copy with you at all times!
How do I replace my services card?
There are several ways to request a replacement:
- Visit the ProviderOne client portal website.
- Call the toll-free IVR line at 1-800-562-3022, follow the prompts.
- Request a change online:
- Select the topic "Services Card."
There is no charge for a new card. It takes 7-10 days to get the new card in the mail. Your old card will stop working when you ask for a new one.