Contact the plans
You should contact the plans when you have questions about:
- Benefit details (including Rx coverage)
- Finding a doctor or dentist
- ID cards
- Copayments, coinsurance, deductibles, or claims
- Health plan complaints or appeals
- Using the plan's website
Medical and dental plans
- Medical plans
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I need help with: Contact: Kaiser Permanente Northwest benefits
Kaiser Foundation Health Plan of the Northwest*
(Classic, CDHP, or Senior Advantage)*Kaiser Foundation Health Plan of the Northwest offers plans in Clark and Cowlitz counties in Washington and select counties in Oregon.
Online: Kaiser Permanente NW for PEBB members
Phone: 503-813-2000 or 1-800-813-2000
Medicare members: 1-877-221-8221
TRS: 711
Language interpretation services: 1-800-324-8010 (TRS: 711)Address
500 NE Multnomah St.
Suite 100
Portland, OR 97232-2099Kaiser Permanente Washington benefits
Kaiser Foundation Health Plan of Washington
(Classic, CDHP, Medicare Advantage, Original Medicare, SoundChoice or Value)
Online: Kaiser Permanente WA for PEBB members
Phone: 1-866-648-1928
Medicare members:Â 1-888-901-4600
TTY: 1-800-833-6388
TRS: 711
Language interpretation services: 1-866-648-1928 (TRS: 711)Address
1300 SW 27th Street
Renton, WA 98057Premera Blue Cross benefits
Premera Blue Cross (Medicare Supplement Plan F and Plan G)
Online: Premera's website (general information, not PEBB specific)
Phone: 1-800-817-3049
TTY: 1-800-842-5357
Language interpretation services: 1-800-817-3049 (TTY: 1-800-842-5357)Address
PO Box 327
Seattle, WA 98111-0327Uniform Medical Plan (UMP) benefits
Uniform Medical Plan
(Classic, Select CDHP, or UMP Plus, administered by Regence BlueShield)
Online: UMP website for PEBB
Phone: 1-888-849-3681
TRS: 711
Language interpretation services: 1-888-849-3681 (TRS: 711) Monday through Friday: 5 a.m. to 8 p.m.; Saturday: 8 a.m. to 4:30 p.m. (Pacific)UMP Plus–Puget Sound High Value Network
Online: Puget Sound High Value Network
Phone: 1-855-776-9503
TRS: 711UMP Plus–UW Medicine Accountable Care Network
Online: UW Medicine for PEBB members
Phone: 1-888-402-4237
TRS: 711Address (for medical benefits)
PO Box 2998
Tacoma, WA 98401
1-888-849-3681 (TRS: 711)Address (for prescription drugs)
PO Box 40168
Portland, OR 97240-0168
1-888-361-1611 (TRS: 711)UnitedHealthcare benefits UnitedHealthcare
(UnitedHealthcare PEBB Balance and UnitedHealthcare PEBB Complete)
Online: UnitedHealthcare for PEBB retirees
Phone:Â 1-855-873-3268Address
PO Box 30770
Salt Lake City, Utah 84130-0770 - Dental plans
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DeltaCare
Administered by Delta Dental of Washington
Online: DeltaCare for PEBB members
Phone: 1-800-650-1583
Address
400 Fairview Ave N
Suite 800
Seattle, WA 98109-5371Uniform Dental Plan
Administered by Delta Dental of Washington
Online: Uniform Dental Plan for PEBB members
Phone: 1-800-537-3406
Address
400 Fairview Ave N
Suite 800
Seattle, WA 98109-5371Willamette Dental of Washington, Inc.
Online: Willamette Dental Group for PEBB members
Phone: 1-855-433-6825
Address
6950 NE Campus Way
Hillsboro, OR 97124-5611 - Health Savings Account (HSA)
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HealthEquity
Online: HealthEquity for PEBB members
Phone:
Kaiser Permanente CDHP members:Â 1-877-873-8823 (TRS: 711)
UMP CDHP members: 1-844-351-6853 (TRS: 711)
Additional benefits
- Auto/home insurance
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Liberty Mutual Insurance Company
Online: Auto and home insurance
Phone: 1-800-706-5525 (mention you are a State of Washington PEBB Program member; client #8246) - Flexible Spending Arrangements (FSA) and Dependent Care Assistance Program (DCAP)
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Navia Benefit Solutions
Online: Navia Benefit Solutions
Email: customerservice@naviabenefits.com
Phone: 1-800-669-3539 - Life insurance
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MetLife
Online: MetLife MyBenefits
Phone: 1-866-548-7139, benefits specialists available Monday through Friday, 5 a.m. to 8 p.m. Pacific Time (except for the major holidays).
Address:Â
PO Box 14406
Lexington, KY 40512-4406 - Long-term disability insurance
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The Standard Insurance Company
Online: Standard Insurance Company
Phone: 1-800-368-2860 - SmartHealth
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SmartHealth Customer Service (Limeade)
Online: SmartHealth
Email: support@limeade.com
Phone: 1-855-750-8866 - Retirees: VEBA and HRA
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Voluntary Employee Beneficiary Association Trust (VEBA) for Health Reimbursement Arrangements (HRA)
VEBA plan or VEBA Medical Expense Plan (MEP)
Online: VEBA
Phone: 1-888-828-4953HRA VEBA plan
Online: HRA VEBA
Phone: 1-888-659-8828