Performance measures

At Health Care Authority (HCA), we use information to make decisions about our programs and services. Three major ways we do this are:

Results Washington

As an agency on Governor Jay Inslee's cabinet, we participate in his continuous quality improvement efforts. Results Washington uses the latest technology to gather, review, and display performance data so Washington residents can see how well state government and partners are delivering services and meeting performance goals. HCA's measures are in Results Washington Goal 4: Healthy and Safe Communities.

Results HCA

Mirroring the Governor's Results Washington program, we have a system for measuring HCA's progress on core processes and key outcomes. Examples include managing the agency's financial resources, following our information technology (IT) strategic plan, and ensuring access to care.

Our fundamentals map is the "big picture" view of our business processes. We use it to connect HCA employees and the public to the agency's work and mission. We review our measures every quarter to track whether we are meeting our targets and to problem-solve when we need to improve.

Washington Statewide Common Measure Set

In partnership with the Performance Measures Coordinating Committee, HCA developed a set of performance measures, called the Washington Statewide Common Measure Set. These measures show the quality and cost of the health care delivered in our state.

These measures also provide a standard way of comparing health care performance across multiple health systems. Through value-based purchasing, HCA ties health care payments to quality measures that improve the care and health of Washington residents.