ProviderOne for the WA Cares Fund
The WA Cares Fund is Washington State's long-term care insurance program for workers. The program is administered by the Department of Social and Health Services (DSHS) and is currently accepting applications from long-term care providers to participate in the program.
On this page, you'll learn about the application process and how to access resources for billing services through the ProviderOne billing and claims system.
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Providers registered with WA Cares can start offering covered services and supports to beneficiaries in July 2026. Providers who offer services in Lewis, Mason, Thurston, or Spokane counties or statewide can provide services to pilot program participants starting January 6, 2026.
Application process
Depending on the service and location, DSHS or an Area Agency on Aging may be responsible for processing your application and contracting with you, including ongoing monitoring.
DSHS is always responsible for managing the registration process, updating, or discontinuing your registration if your contract is terminated or ends and maintaining the WA Cares Provider Network Directory that beneficiaries will use to find you.
Learn more about becoming a WA Cares provider.
Provider toolkit
The WA Cares provider toolkit offers resources on becoming a provider, billing, and processes. Here you will find:
- Maximum rates.
- Service code data sheets.
- A sample contract.
- Application detail documents.
- Training resources.
- And more.
Billing guide
To help you learn ProviderOne, WA Cares Fund's Getting Started and ProviderOne Essentials Guide offers step-by-step instructions on using ProviderOne to create, modify, and submit preauthorizations and claims for payment.
Other topics in the guide include:
- System administrators.
- Verifying eligibility.
- Updating contact information.
- Requesting technical assistance.