Resources for those impacted by statewide flooding

The Health Care Authority (HCA) is aware of the significant impacts from the recent atmospheric river event, including flooding, road closures, and evacuations. 

The U.S. government has declared a public health emergency in Washington because of the winter storms and flooding that started around December 9. This helps Washington’s Health Care Authority make temporary changes so people can keep getting health care during the emergency. HCA has asked the federal government to waive certain rules for Apple Health (Medicaid) clients affected by the floods. 

If you or someone you know has been displaced, needs medical or behavioral health support, has lost or needs replacement of prescription drugs, eyewear, or other medical equipment, or is navigating interruptions to health coverage or services, resources are available to help. We will update this page with more information when we receive a response to this request.

Apple Health clients

If you have Apple Health (Medicaid) coverage through a managed care plan, contact your Apple Health plan. 

If you have Apple Health coverage without a managed care plan, contact HCA at 1-800-562-3022 or use the secure contact form.

General questions may be directed to 1-800-562-3022 or use the secure contact form.

For behavioral health support, call or text 988.

Public employees, retirees, and school employees

Contact your health plan to find out how they will handle services and prescription refills.

• Public employees
• Retirees
• School employees

For Apple Health (Medicaid) providers

HCA has requested federal waivers to bypass certain rules, aiming to alleviate the impact of flood damage for Apple Health providers. We will update this page with more information when we receive a response to this request. If you have specific areas where HCA can provide support, email the HCA Managed Care Programs inbox.

If your patient requires a medication refill early, and if the medication requires authorization and the dispensing pharmacists determines there is an urgent need, the pharmacy may dispense as an emergency fill. Read the Apple Health Emergency fill policy to learn more.

Sign up for HCA GovDelivery bulletins to stay informed.

For behavioral health professionals

View the SAMHSA disaster behavioral health resources around preparedness, response, and recovery. 

For help with resources

If you need help assisting clients with navigating food, housing, or medication resources you can visit the emergency management page. For immediate behavioral health support, you can call or text 988.