Due to COVID-19, HCA’s lobby is closed. Learn more about HCA's customer service options during the pandemic.

ProviderOne Billing and Resource Guide

Stay informed! Learn about changes to rates and updates to our billing guides.

Sign up / view Provider Alerts

The ProviderOne Billing and Resource Guide gives step-by-step instruction to help provider billing staff:

  • Find client eligibility for services.
  • Bill in a timely fashion.
  • Receive accurate payments for covered services.

View the complete guide

The guide is intended to:

  • Strengthen the current instructions that apply to nearly all types of providers.
  • Respond to provider requests for more step-by-step reference materials for ProviderOne.

ProviderOne Billing and Resource Guide


The appendixes below are included in the complete guide. They are presented here for your convenience.

Appendix A - Use interactive voice response (IVR) to verify eligibility

Appendix B - Verifying eligibility using a magnetic card reader or MEV service

Appendix C - Managed care organizations (MCOs)

Appendix D - Casualty claims and health insurance claims

Appendix E - Benefit services packages

Appendix F - Instructions to fill out the General Information for Authorization Request form

Appendix G - How to check status of an authorization

Appendix H - Cover sheets for backup documentation

Appendix I - Taxonomy and ProviderOne 

Appendix J - Medicare crossover claim payment methodology

Appendix K - Checking claim status with IVR 

Appendix L - Checking warrants with IVR

Paperless billing at HCA

All Apple Health (Medicaid) providers (excluding Tribal billing offices) are required to submit electronic claims for Apple Health (Medicaid) services. Providers may seek approval to submit paper claims if they are in a temporary or long-term situation outside of their control that precludes submission of claims electronically. 

If you have not transitioned to electronic billing, use the following tools to understand what you need to do:

Provider billing guides and fee schedules

Use the provider billing guides and rates and fee schedules as companions to the billing and resource guide. You will use these regularly as you submit your claims.

Note: We make updates as needed to reflect current policy, program updates, and ProviderOne system enhancements. For best results, bookmark this page so that you are always using the most up-to-date version of the guide.


Medical Assistance Customer Service Center (MACSC)
Online: Web form
Phone: 1-800-562-3022