Due to state employee furloughs, call center and staff response time may be delayed. Thank you for your understanding.
Due to COVID-19, HCA’s lobby is closed. Learn more about your customer service options.
Presentations on various topics posted for provider reference.
On this page
The presentations below are from past webinars and training sessions. They act as supporting tools for the ProviderOne Billing and Resource Guide and the hospital and professional billing guides.
For Tribal billing presentations, please visit the Tribal meetings and consultations page.
We offer several training presentations your staff can use to get up and running in the ProviderOne portal. They are complete overviews of navigating the portal, submitting direct data entry claims, provider file maintenance, and other useful information about the Medicaid program.
For providers submitting claims for MIE services:
For providers submitting institutional claims for clients with Washington Apple Health (Medicaid), who also have Medicare or primary insurance through a commercial carrier:
This webinar describes when a provider may bill an Apple Health (Medicaid) client for health care services:
These are step-by-step instructions for enrolling pharmacists into ProviderOne:
Learn how to submit prior authorization requests using the direct data entry feature in ProviderOne:
- DDE authorization submission for medical providers
- DDE authorization submission for dental providers
- DDE authorization submission for DME providers
Learn how to submit prior authorization requests using the General Information for Authorization form 13-835:
Note: The prior authorization process for physical medicine and rehabilitation (PM&R), long-term acute care (LTAC), inpatient psychiatric, and ambulance providers has not changed.