Contact Washington Apple Health (Medicaid)

Who to contact

Select from the following to get help answering your questions.

For Apple Health (Medicaid) clients

I need help with ...	Contact ...
Replacing a ProviderOne Services card ProviderOne benefit coverage Apple Health Managed Care and enrollment Billing complaints	HCA Medical Assistance Customer Service Center (MACSC) Online: Secure form Email: askmedicaid@hca.wa.gov Phone: 1-800-562-3022 Business hours: Monday - Friday 7 a.m. to 5 p.m. (Pacific) (except state holidays) TRS: 711 through Washington Relay
Apple Health Modified Adjusted Gross Income (MAGI) Medicaid eligibility (families, children, pregnant individuals, and single adults) Post-eligibility case review or reporting changes Apple Health for Kids premium payment (CHIP) Requesting an appeal for Apple Health programs	HCA Medicaid Eligibility Determination Services (MEDS) (MAGI Medicaid program) Online: Secure form Email: askmagi@hca.wa.gov Phone: 1-800-562-3022 Assistance in your local area: HCA community-based specialists Business hours: Monday - Friday 8 a.m. to 5 p.m. (Pacific) (except state holidays) Apply for coverage: www.wahealthplanfinder.org TRS: 711 through Washington Relay Mailing address: PO Box 45531 Olympia WA 98504
Applying for Classic Medicaid, Medicare Savings Program, SSI, 65+, and disabled programs Requesting an appeal for Classic Medicaid	DSHS Customer Service Contact Center (Classic Medicaid Program) Phone: 1-877-501-2233 TRS: 711 through Washington Relay Business hours: Monday - Friday 8 a.m. to 5 p.m. (Pacific) (except state holidays) Online: washingtonconnection.org

For behavioral health clients

I need help with ...	Contact ...
Apple Health behavioral health Non-Apple Health behavioral health Mental health Substance use Recovery support Peer support Employment support Housing support Prevention	Washington Recovery Help Line Phone: 1-866-789-1511 Division of Behavioral Health and Recovery Phone: 1-360-725-1500

For suspected Medicaid fraud

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Reporting Medicaid fraud	Recipient fraud Email: WAHEligibilityFraud@hca.wa.gov Phone: 1-360-725-0934   Provider fraud Email: HotTips@hca.wa.gov Phone: 1-833-794-2345 (toll free)

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