Potential government shutdown

In the event of a federal government shutdown, individuals enrolled in Apple Health (Medicaid), Public Employees Benefits Board, and School Employees Benefits Board coverage—and those accessing behavioral health services—will not experience a disruption in care. In addition, health care providers will continue to be paid for the services they provide.

If a shutdown occurs, we will share more information at that time.

Apple Health public health emergency (PHE)

Important: Stay covered! Are you enrolled in Apple Health (Medicaid) coverage? It may be time to complete your renewal. Make sure your address and phone number are up to date so you can stay enrolled. Report a change.

Contact Washington Apple Health (Medicaid)

On this page

Who to contact

Visit our office

Mailing address

Who to contact

Select from the following to get help answering your questions.

For Apple Health (Medicaid) clients

I need help with ...

Contact ...
  • Replacing a ProviderOne Services card
  • ProviderOne benefit coverage
  • Apple Health Managed Care and enrollment
  • Billing complaints

HCA Medical Assistance Customer Service Center (MACSC)

Online: Secure form
Email: askmedicaid@hca.wa.gov
Phone: 1-800-562-3022
Business hours: Monday - Friday 7 a.m. to 5 p.m. (Pacific) (except state holidays)
TRS: 711 through Washington Relay
  • Apple Health Modified Adjusted Gross Income (MAGI) Medicaid eligibility (families, children, pregnant individuals, and single adults)
  • Post-eligibility case review or reporting changes
  • Apple Health for Kids premium payment (CHIP)
  • Requesting an appeal for Apple Health programs

HCA Medicaid Eligibility Determination Services (MEDS)
(MAGI Medicaid program)

Online: Secure form
Email: askmagi@hca.wa.gov
Phone: 1-800-562-3022
Assistance in your local area: HCA community-based specialists
Business hours: Monday - Friday 8 a.m. to 5 p.m. (Pacific) (except state holidays)
Apply for coverage: www.wahealthplanfinder.org
TRS: 711 through Washington Relay

Mailing address:
PO Box 45531
Olympia WA 98504
  • Applying for Classic Medicaid, Medicare Savings Program, SSI, 65+, and disabled programs
  • Requesting an appeal for Classic Medicaid

DSHS Customer Service Contact Center
(Classic Medicaid Program)

Phone: 1-877-501-2233
TRS: 711 through Washington Relay
Business hours: Monday - Friday 8 a.m. to 5 p.m. (Pacific) (except state holidays)
Online: washingtonconnection.org
For behavioral health clients

I need help with ...

Contact ...
  • Apple Health behavioral health
  • Non-Apple Health behavioral health
  • Mental health
  • Substance use
  • Recovery support
  • Peer support
  • Employment support
  • Housing support
  • Prevention

Washington Recovery Help Line
Phone: 1-866-789-1511

Division of Behavioral Health and Recovery
Phone: 1-360-725-1500
For suspected Medicaid fraud

I need help with ...

Contact ...

  • Reporting Medicaid fraud

Recipient fraud
Email: WAHEligibilityFraud@hca.wa.gov
Phone: 1-360-725-0934

 

Provider fraud
Email: HotTips@hca.wa.gov
Phone: 1-833-794-2345 (toll free)

Visit our office

Cherry Street Plaza
626 8th Avenue SE
Olympia, WA 98501

Mailing address

PO Box 45531
Olympia WA 98504

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