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For Apple Health (Medicaid) providers

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Billing and claims Service Card requests Apple Health (Medicaid) health plan enrollments Benefit questions Technical issues with ProviderOne (providers only)

Medical Assistance Customer Service Center (MACSC) Client online form Provider online form Social service provider online form Important! If you need assistance on a claim close to the two-year timely filing deadline, please type "Urgent, timely issue." in the Other Comments box. Phone: 1-800-562-3022 (choose "provider services") Long waits are sometimes required, but self-service options are available using the web forms above. TRS: 711 through Washington Relay.

For behavioral health providers

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Apple Health behavioral health Non-Apple Health behavioral health Mental health Substance use Recovery support Peer support Employment support Housing support Prevention	In crisis? If you need immediate assistance, call 911. All people in Washington have access to the Washington Recovery Help Line at 1-866-789-1511 (24/7) and county mental health crisis lines.  Have a question about a specific program within the Division of Behavioral Health and Recovery? Call: 1-360-725-1500
Behavioral health licensing and certification	Department of Health (DOH) Health Systems Quality Assurance Division (HSQA) Phone: 1-360-236-4700 Email: hsqacredentialing@doh.wa.gov

For complaints, reporting fraud, and access to ProviderOne

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Comments Complaints Legislative and government inquiries	AskMedicaid Email: ASKMEDICAID@hca.wa.gov Note: This is not a secure communication and should not include any personal health information. Please include a Services Card number for identification purposes and faster service.
Reporting suspected Medicaid fraud	HotTips Phone: 1-833-794-2345 (toll free) Email: HotTips@hca.wa.gov
Being locked out of ProviderOne	ProviderOne Security Users can unlock their own accounts by using the password reset functionality in ProviderOne. If you are still having issues, you must contact your organization/office's system administrator for assistance. If you are a system administrator, email provideronesecurity@hca.wa.gov to regain system access.

For rates and fee schedules

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Professional rates and fee schedules	Professional rates Email: ProfessionalRates@hca.wa.gov
Hospital rates, payments, and fee schedules	Office of Hospital Finance Section manager: 360-725-1835 Ambulance and ITA transportation: 360-725-1290 Ambulatory surgery centers (ASC): 360-725-1311 Certified public expenditure (CPE): 360-725-2130 Critical access hospitals (CAH): 360-725-1823 Disproportionate share hospital (DSH): 360-725-9820 Hospital safety net assessment (HSNA): 360-725-0459 Inpatient program: 360-725-0938 Nursing home proshare: 360-725-9820 Out-of-state hospital contracts: 360-725-9820 Out-of-state transportation: 360-725-1290 Outpatient program: 360-725-1311 Professional services supplemental payments (ASSP and PSSP): 360-725-1823 Trauma Care Fund supplemental payments: 360-725-1823 Regular mail — send to: Office of Hospital Finance Health Care Authority PO Box 45510 Olympia, WA 98504-5510 Certified and FedEx mail: The sender cannot send this type of mail to a post office box. Refer to the USPS or FedEx mailing forms for their specific format. Office of Hospital Finance Health Care Authority (optional) Cherry Street Plaza 5th Floor (MS:45510) 626 8th Avenue SE Olympia, WA 98501