Contact us
Select from the following to get help answering your questions.
- For Apple Health (Medicaid) providers
-
I need help with ... Contact ... - Billing and claims
- Service Card requests
- Apple Health (Medicaid) health plan enrollments
- Benefit questions
- Technical issues with ProviderOne (providers only)
Medical Assistance Customer Service Center (MACSC)
Important! If you need assistance on a claim close to the two-year timely filing deadline, please type "Urgent, timely issue." in the Other Comments box.
Phone: 1-800-562-3022Â (choose "provider services")
Long waits are sometimes required, but self-service options are available using the web forms above.TRS: 711 through Washington Relay.
- For behavioral health providers
-
I need help with ... Contact ... - Apple Health behavioral health
- Non-Apple Health behavioral health
- Mental health
- Substance use
- Recovery support
- Peer support
- Employment support
- Housing support
- Prevention
In crisis? If you need immediate assistance, call 911. All people in Washington have access to the Washington Recovery Help Line at 1-866-789-1511 (24/7) and county mental health crisis lines.Â
Have a question about a specific program within the Division of Behavioral Health and Recovery?
Call:Â 1-360-725-1500- Behavioral health licensing and certification
Department of Health (DOH) Health Systems Quality Assurance Division (HSQA)
Phone: 1-360-236-4700
Email: hsqacredentialing@doh.wa.gov - For complaints, reporting fraud, and access to ProviderOne
-
I need help with ... Contact ... - Comments
- Complaints
- Legislative and government inquiries
AskMedicaid
Email: ASKMEDICAID@hca.wa.govNote: This is not a secure communication and should not include any personal health information. Please include a Services Card number for identification purposes and faster service.
- Reporting suspected Medicaid fraud
HotTips
Phone: 1-833-794-2345 (toll free)
Email: HotTips@hca.wa.gov- Being locked out of ProviderOne
ProviderOne Security
Users can unlock their own accounts by using the password reset functionality in ProviderOne.
If you are still having issues, you must contact your organization/office's system administrator for assistance. If you are a system administrator, email provideronesecurity@hca.wa.gov to regain system access.
- For rates and fee schedules
-
I need help with ... Contact ... - Professional rates and fee schedules
Professional rates
Email: ProfessionalRates@hca.wa.gov- Hospital rates, payments, and fee schedules
- Section manager: 360-725-1835
- Ambulance and ITA transportation: 360-725-1290
- Ambulatory surgery centers (ASC):Â 360-725-1311
- Certified public expenditure (CPE): 360-725-2130
- Critical access hospitals (CAH): 360-725-1823
- Disproportionate share hospital (DSH): 360-725-9820
- Hospital safety net assessment (HSNA):Â 360-725-0459
- Inpatient program: 360-725-0938
- Nursing home proshare: 360-725-9820
- Out-of-state hospital contracts: 360-725-9820
- Out-of-state transportation: 360-725-1290
- Outpatient program: 360-725-1311
- Professional services supplemental payments (ASSP and PSSP): 360-725-1823
- Trauma Care Fund supplemental payments: 360-725-1823
Regular mail — send to:
Office of Hospital Finance
Health Care Authority
PO Box 45510
Olympia, WA 98504-5510Certified and FedEx mail:
The sender cannot send this type of mail to a post office box. Refer to the USPS or FedEx mailing forms for their specific format.Office of Hospital Finance
Health Care Authority (optional)
Cherry Street Plaza 5th Floor (MS:45510)
626 8th Avenue SE
Olympia, WA 98501
Â