If you are displaced or affected by wildfire, all Washington Apple Health and PEBB/SEBB medical plans are allowing prescription refills before the refill date.
Due to COVID-19, HCA’s lobby is closed. Learn more about your customer service options.

Interpreter services

Spoken and sign language interpreter services are available for anyone using the Health Care Authority (HCA) services. This webpage provides information on how to access interpreters based on the services you receive from HCA.

If the Health Care Authority (HCA) has failed to provide these services or discriminated in another way, you can file a grievance.

Learn how

Apple Health (Medicaid) including behavioral health services

Public employees (PEBB member)

I am a PEBB member (employee, retiree, or continuation coverage) who needs a spoken or sign language interpreter for:

Call the PEBB Customer Service number through TRS (711). They will connect with a certified interpreter to help you with your questions.

PEBB Customer Service
Phone: 1-800-200-1004 (toll-free) and select menu option 6.
TRS: 711 through Washington Relay
Business hours: Monday through Friday, 8 a.m. to 4:30 p.m.

Contact your health plan for questions about their benefits, provider network, and drug formulary, or for claims or ID cards. Each plan will provide accommodations to help you with your questions.

Contact information is available at the links below:

School employees (SEBB member)

I am a SEBB member (employee or continuation coverage) who needs a spoken or sign language interpreter for:

Call the SEBB Program through TRS (711). They will connect with a certified interpreter to help you with your questions.

SEBB Program
Phone: 1-800-200-1004 (toll-free) and select menu option 6.
TRS: 711 through Washington Relay
Business hours: Monday through Friday, 8 a.m. to 4:30 p.m.

Contact your health plan for questions about their benefits, provider network, and drug formulary, or for claims or ID cards. Each plan will provide accommodations to help you with your questions.

Contact information is available at the links below: