Request a Zoom license to connect with patients (during the COVID-19 pandemic)

Notice to providers: Zoom license program ending in March 2024

In response to the COVID-19 pandemic, the Health Care Authority (HCA) purchased a limited number of licenses for Zoom for public health providers to continue seeing patients without a physical encounter. As the public health emergency (PHE) has ended, HCA is sunsetting the Zoom program on March 15. 

What does this mean for you?

First and foremost, your Zoom account will not be deleted, nor will any scheduled meetings go away.

What will happen?

On March 16 your account will revert to a basic license which allows you to continue hosting one-to-one meetings with no time limits. Any meeting that you host that has more than two people in it will have a 40-minute time limit.

Are there any options for keeping a paid license?

Yes. There are two options for keeping a paid license that would not be subject to time limits.

  • If you are an individual with a single account, upgrade to a business pro license for $160 a year directly from your Zoom account home page (click Plans & Pricing at the top of your screen).
  • If you are part of an organization that would like to keep all your accounts together, please reach out to Zoom representative, Ken Gary for bulk pricing.

Questions?

If you have questions about this information, you can reach out to HCA's Zoom team or Ken Gary