What is the sign language dashboard?
In 2020, HCA switched from a single coordinating entity for sign language interpreter requests to using a dedicated state contract managed by the Department of Enterprise Services (DES) and Department of Social and Health Service's Office of the Deaf and Hard of Hearing (DSHS ODHH). HCA's eligible Medicaid providers may request sign language interpreters for Apple Health appointments. Request are made through ODHH's online form.
HCA designed the sign language dashboard to track, identify and report metrics for Apple Health sign language interpreter requests using the data from the ODHH request form. By tracking the volume of requests received, filled, canceled and un-filled, HCA can continue to improve access to sign language services.
The dashboard is updated monthly via data reports provided by ODHH. The information provided tracks and reports the metrics of HCA Apple Health Medicaid sign language interpreter requests. HCA in partnership with ODHH continue to use this data for program improvements and utilization.
View the sign language dashboard
Dashboard definitions
Completed appointment: A request has been filled by an interpreter, and the appointment was completed with the client and provider.
Fulfilled rate: The percentage of total service requests where an interpreter was assigned when compared to total service requests.
ACH regions: Accountable Communities of Health (ACH)are independent, regional organizations. They work with their communities on specific health care and social needs related projects and activities. ACHs play an integral role in Washington's Medicaid projects.
Suppressed numbers: HCA does not publish products that include small numbers. As the reported number of data gets smaller, the risk of re-identifying an HCA client or member increases. This is especially true when a combination of variables are included in the data product to arrive at the small number (e.g. location, race/ethnicity, disability, age, or other demographic informational.) Any field on the dashboard that contains *** is suppressed for the client protection. Protecting Apple Health client's privacy is a priority for the Heath Care Authority.
How to use the dashboard
- Click the forward or backward arrows to move one report/page at a time.
- Click the page numbers to select a report/page from a popup menu.
To change a data range:
- Click the end date (second field) under dates
- Select month, the last day of the month and year from the popup calendar.
- Click the start date (first field) under dates
- Select month, the first day of the month and year from the popup calendar.
What is the spoken language dashboard?
The spoken language data dashboard was created to provide data on spoken language fill rates. HCA receives many requests for data reports from state agencies, stakeholders, and the community. The dashboard provides data information for the HCA, DSHS and DCYF on medical and social service appointments.
HCA receives the data from the coordinating entity, Universal Language Service. The data is updated monthly and can be filtered for the most current 2 year span. HCA and its partners use the data to maintain contract compliance, make program updates, and to increase language accessibility and number of available interpreters statewide.
Read the interpreter services spoken language data dashboard fact sheet for more information.
View the spoken language dashboard
Dashboard definitions
Completed Rate: measures whether an interpreter filled a request and if the appointment was completed with the client and provider.
Contract fill rate: measures whether an interpreter was assigned to and accepted a request.
Language Testing and Certification rate: identifies what language is above or below the 90% contract fill rate.
Small number suppression: any field that contains *** is suppressed for privacy. This provides security and safety to our residents of Washington. HCA adopted a data governance practice of organizing and implementing policies, procedures, standards, and roles across the entire data life cycle that enable the effective use of HCA's data assets across organizational nd technological boundaries.
How to use the dashboard
To move between dashboard reports, use the navigation tools at the bottom of the page.
- Click the forward or back arrows to move one report/page at a time.
- Click the page number to select a report/page from a popup menu.
To change a data range:
- Click the end date (second field) under dates
- Select month, the last day of the month and year from the popup calendar.
- Click the start date (first field) under dates
- Select month, the first day of the month and year from the popup calendar.
To filter reports by category, language, job county, program, or fill rate:
- Click the down arrow for the criteria field you want to filter (for example, "Language Name").
- Click the check box to the left of the item you want to filter by. Power BI will automatically update the report based on your selection. Power BI dashboard training is available to learn more about navigating the dashboard. (20 minutes).