Interpreter services (clients)
As a Washington Apple Health (Medicaid) client, you are entitled to language access services whenever you attend a health care appointment. We are committed to ensuring you receive these services from qualified interpreters.
On this page
Do you have language access or ADA questions or need to file a complaint?
If your provider refuses to provide language access services, it can be considered discrimination. (Learn more information about nondiscrimination.)
The Washington State Health Care Authority (HCA) will hold a stakeholder meeting with the Deaf, DeafBlind, Hard of Hearing, Late Deafened, and Deaf Plus Community on Thursday June 30, 2022 from 1–3 p.m. The meeting will be hosted virtually via Zoom. Anyone may attend who is interested in providing feedback on the sign language interpreter request process or who would like to learn more information about these services. Interpreters will be provided.
How to register
You must register for the meeting to attend. Complete the registration survey to register.
Let your health care provider know you need an interpreter when you schedule your appointment. Your health care provider will reach out to Health Care Authority's (HCA) interpreter services contractors to schedule an interpreter. All interpreter services are provided through an HCA-approved vendor. No additional action is required by you.
HCA uses UniversalLanguage Services to coordinate spoken language in-person, over-the-phone (OPI), and video remote interpreting (VRI) requests. Let your provider know if you need an interpreter for your appointment. Your provider is responsible for requesting an interpreter for your health care appointments.
If you have questions, visit the HCA Interpreter services (providers) webpage.
HCA uses the State's Master Contract to schedule sign language interpreters. This contract allows virtual interpreting. If you need an interpreter for your appointment, you may continue to schedule appointments as needed. Your provider is responsible for requesting an in-person or virtual (for telehealth) interpreter based on the type of appointment you have.
You can give your provider the Preferred Sign Language Interpreter List form, to help them understand your communication needs when requesting an interpreter.