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Due to COVID-19, HCA’s lobby is closed. Learn more about your customer service options.

HCA is closed Thursday, November 26 and Friday, November 27. All Apple Health (Medicaid), PEBB, and SEBB customer services phones lines will be down after 5 p.m. Wednesday, November 25 through Monday morning, November 30.

Washington State Medicaid HIT plan (SMHP)

The SMHP outlines Health Information Technology's (HIT) work on the Medicaid Transformation effort. The HIT strategic roadmap lists high-level activities necessary to complete the SMHP, and the operations plan outlines specific tasks to advance the strategic roadmap.

SMHP and updates

Strategic roadmap

Operational plans

Operational plan updates


Technical assistance