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Due to COVID-19, HCA’s lobby is closed. Learn more about your customer service options.

HCA is closed Thursday, November 26 and Friday, November 27. All Apple Health (Medicaid), PEBB, and SEBB customer services phones lines will be down after 5 p.m. Wednesday, November 25 through Monday morning, November 30.

Electronic Health Records

On this page you will find webinars, white papers, tip sheets, and websites to help you understand the EHR program and to keep you updated on new developments and progress. If you have questions that aren't answered by these resources please submit them to healthit@hca.wa.gov or call 1-855-682-0800 (this is a ticket generating phone system, it will not be answered).

We provide monthly newsletters to keep you up-to-date on the EHR program.

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Worksheets and instructions

Eligible hospitals

Eligible providers (EP)

Tools and tip sheets

Audit Information


Washington State Department of Health (DOH)

Centers for Medicare and Medicaid Services (CMS) and Office of the National Coordinator (ONC)