For claims containing multiple T1015 lines, the system does not currently aggregate the line amounts correctly, leading to a mismatch between the header amount and the sum of the associated claim lines. A fix has been identified to ensure correct process.
ProviderOne received reports from Social Service providers that the amount of client responsibility deducted from their recent claims did not match the amount applied to the Social Service Authorization line. The issue has been resolved starting with RAs issued 2/27/2026. Impacted claims issued between 1/30/2026 and 2/20/2026 will be adjusted by the Health Care Authority the week of 3/9/2026.
- If too much client responsibility was deducted from your claim, you will receive a refund.
- If not enough client responsibility was deducted, an overpayment will be sent to the Office of Financial Recovery.
Impact to clients, provider or staff: No action is necessary by the impacted providers. The Health Care Authority will be adjusting impacted claims to correct the issue. Corrected claims will be viewable on your March 13, 2026 remittance advice (RA).