While we have robust processes in place to ensure the accessibility of our forms and publications, this work is challenging and complex. Even when documents are fully compliant with accessibility standards, some users may still have trouble using them. If you or an employee has specific accessibility needs or requests, please contact us. We will work with you to deliver materials in a format specific to meet your needs.

While automated checkers can be helpful in monitoring compliance, both the practical and legal practices around these rules are driven by the experiences of individual users. Rather than relying on automated checkers, which can be unreliable and cannot capture all the requirements of the WCAG 2.1 standard, we encourage you to actively solicit feedback from users of assistive technology.

Please let us know of any forms or publications where users experience problems. It’s especially helpful when you can share specific details of a user’s experience: which document they were using, where exactly in the document they experienced issues, and which assistive technology they were using (Jaws, NVDA, BrailleNote, LOMAK, Tobii Dynavox, etc.)

When you suspect there may be an issue with a document, but you haven’t had any user reports about it, contact us so we can examine it carefully during the next scheduled revision.

No. Remediation of our forms is the responsibility of HCA. Organizations that participate in PEBB or SEBB are not liable for any failures of HCA-produced PEBB and SEBB materials. However, your organization is responsible for remediating any materials they create according to the schedule in 28 CFR 35.200 (b).

Our documents undergo a rigorous remediation process to ensure compliance with multiple accessibility standards, including WCAG 2.1 AA and PDF/UA (ISO 14289). Select documents are also manually checked with NVDA screen reader software to ensure perceptibility, navigability, and ease-of-use.

HCA’s forms are fully compliant with WCAG 2.1 Level AA, and have been compliant for several years. The Department of Justice rule interpreting the Americans With Disabilities Act that goes into effect in April 24, 2026 (28 CFR 35.200 et seq.) codifies practices that HCA has already incorporated into our policies.

While we have robust processes in place to ensure the accessibility of our forms and publications, this work is challenging and complex. Even when documents are fully compliant with accessibility standards, some users may still have trouble using them. If you or an employee has specific accessibility needs or requests, please contact us. We will work with you to deliver materials in a format specific to meet your needs.

While automated checkers can be helpful in monitoring compliance, both the practical and legal practices around these rules are driven by the experiences of individual users. Rather than relying on automated checkers, which can be unreliable and cannot capture all the requirements of the WCAG 2.1 standard, we encourage you to actively solicit feedback from users of assistive technology.

Please let us know of any forms or publications where users experience problems. It’s especially helpful when you can share specific details of a user’s experience: which document they were using, where exactly in the document they experienced issues, and which assistive technology they were using (Jaws, NVDA, BrailleNote, LOMAK, Tobii Dynavox, etc.)

When you suspect there may be an issue with a document, but you haven’t had any user reports about it, contact us so we can examine it carefully during the next scheduled revision.

No. Remediation of our forms is the responsibility of HCA. Organizations that participate in PEBB or SEBB are not liable for any failures of HCA-produced PEBB and SEBB materials. However, your organization is responsible for remediating any materials they create according to the schedule in 28 CFR 35.200 (b).

Our documents undergo a rigorous remediation process to ensure compliance with multiple accessibility standards, including WCAG 2.1 AA and PDF/UA (ISO 14289). Select documents are also manually checked with NVDA screen reader software to ensure perceptibility, navigability, and ease-of-use.