00461: ProviderOne outage planned for Saturday, January 17, 2026
Discovery log number
00461
Discovery description

The ProviderOne system will be unavailable from 5 a.m. until 10 a.m. on Saturday, January 17, 2026 (5 hours) due to scheduled maintenance.

This outage does not affect the Pharmacy POS

Pharmacies will still be able to submit claims for processing and faxes can be sent during the outage. Faxes will be processed after the outage is complete.

Please report any issues to:  mmishelp@hca.wa.gov.

Thank you.

Date reported
ETA
Provider impact
All Providers
Workaround
Please report any issues to:  mmishelp@hca.wa.gov.
Date closed
Description
The agency is planning to establish new rules under Chapter 182-567 WAC for contingency management services. The contingency management treatment program is intended to complement other substance use disorder (SUD) treatment services already offered by Apple Health by providing motivational incentives to eligible Apple Health clients. This rulemaking aligns with Washington’s Medicaid Transformation Project 2.0, in accordance with Section 1115(a) demonstration waiver and special terms and conditions (STCs).

Agency contacts

Rulemaking contact
Program contact
Rulemaking status history

Preproposal (CR101)

What we’re working on

Follow the Universal Commission’s work

Much of our work focuses on designing a universal health care system. The law forming the Universal Health Care Commission (Universal Commission) directs what our design should include.

The law also charges us to find ways to improve the health care system until we move to a universal system — what we call transitional solutions. Additionally, we write yearly legislative reports on our work.

This page details our progress on these three responsibilities.

Universal system design

Our universal system design is made of many parts, called design elements. We recommend ways Washington state might handle every design element.

We examine and research each element one by one (except cost-containment mechanisms, which we consider with every element). Then we sum up our decisions in a design draft.

Design drafts are early proposals on how to make a universal system. We include them in our yearly reports to the Legislature. Eventually, we’ll draw on the design drafts to make a final proposal about a universal system design for Washington state.

Drafts for design elements

We have eight design elements, and we’ve completed design drafts for two.

Completed

In progress

  • Cost-containment mechanisms — ways to keep health care from costing too much
  • Provider reimbursement and participation — how health care providers are paid for their work and included in a universal system
  • Enrollment — how people join a universal system

Upcoming

  • Financing — how to collect, manage, and move money in a universal system
  • Infrastructure — underlying base that supports a universal system
  • Governance — who runs a universal system

Transitional solutions

Our transitional solutions focus on simplifying the business side of health care and doing more with our current health care programs. We also track the work of groups that monitor or advance the health care system. We use data from these groups and support them where appropriate.

Groups we watch include:

Legislative reports

We’re responsible for yearly reports to the Legislature. These detail our work, including updates on our universal system design and transitional solutions. We recommend ways for the Legislature to help us move closer to universal health care.

Completed reports

Join our work

You can join in the Universal Commission’s work by attending our meetings. For work focused on health care finances, you can also attend our Finance Technical Advisory Committee meetings. Both meetings have public comment periods, where you can share your thoughts on universal design. We hope to see you there!

00460: Tribal Claims Pricing Issue
Discovery log number
00460
Discovery description

For Provider Log:  Some tribal claims processed after 12/5/2025 are not pricing correctly when the non-encounter line services are billed at less than the allowed amount.

For Staff Log:  Some tribal claims processed after 12/5/2025 are not pricing correctly when the non-encounter line services are billed at less than the allowed amount or are manually priced.

There will be a Mass adjustment of affected claims.

Date reported
ETA
Provider impact
Phase 1
Workaround
Provider work around – do not bill below allowed amount.
00459: ProviderOne outage planned for Saturday, January 10, 2026
Discovery log number
00459
Discovery description

The ProviderOne system will be unavailable from 4 p.m. until 9 p.m. on Saturday, January 10, 2026 (5 hours) due to scheduled maintenance.

This outage does not affect the Pharmacy POS

Pharmacies will still be able to submit claims for processing and faxes can be sent during the outage. Faxes will be processed after the outage is complete.

Please report any issues to:  mmishelp@hca.wa.gov.

Thank you.

Date reported
ETA
Provider impact
All Providers
Workaround
Please report any issues to: mmishelp@hca.wa.gov.