We’re stabilizing Benefits 24/7
See the updates on Benefits 24/7 stabilization efforts.
See the updates on Benefits 24/7 stabilization efforts.
We have become aware of a Remittance Advice reconciliation issue that occurred during last week’s payment and remittance cycle on January 1-3, 2025. To be clear, this is a remittance issue, not a payment issue. While we are still diagnosing the root cause and remediation, we want to provide assurance that payments made last week on January 3, were accurate. Impacted providers received a Remittance Advice showing a lower payment amount than the actual payment amount received by the providers. Once remediation activities have been defined, specific outreach will be conducted with impacted providers.
Please submit additional questions to MMISHelp@hca.wa.gov