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Request a Zoom license to connect with patients (during the COVID-19 pandemic)

In response to the COVID-19 pandemic, the Health Care Authority (HCA) purchased a limited number of licenses for Zoom, a video conferencing technology that helps health care providers continue seeing patients without a physical encounter. Due to the popularity of the Zoom licenses issued by HCA, we have reached license capacity. Providers requesting a license will be added to a waiting list and issued a license when one becomes available. For those who have a license and continue to be active as described above, the license is good through March 15, 2022.

Current license holders will retain their licenses except in the following situation: If they do not use their license (log into their account, host or join a meeting) for 30 days, the license will be removed and reissued to a provider that is on the waiting list. In the past, providers could email zoom@hca.wa.gov and we would relicense the account. Going forward, if we receive a request for a license to be reinstated, the provider will be added to the waiting list (they will not have to reapply for a new license). 

Questions? Please email zoom@hca.wa.gov.

Thank you for your interest in using Zoom technology to support continuity of care for your patients during the COVID-19 pandemic.

Submit your application

Zoom is an easy-to-use software which allows providers to host a virtual “meeting room” (i.e., a dedicated, provider specific URL) in which patients can enter and exit for their appointments. Please read HCA's statement about security in telehealth technology.

Who can receive a license?

We will distribute this limited number of licenses free of charge to providers who have a meaningful need for this platform to support continuity of care, and don’t already have access to telehealth technology.

HCA will prioritize Zoom licenses for those providers who need them most, including those who:

  • Serve a meaningful number of Medicaid clients.
  • Do not already have other HIPAA or 42 CFR Part 2-compliant video capabilities.
  • Are in smaller practices with less infrastructure.
  • Serve children, adolescents, pregnant or parenting women or tribal members.
  • Are primary care providers.
  • Are licensed behavioral health professionals or paraprofessionals, including those who:​
    • Are opioid treatment programs.
    • Prescribe or support prescribers of medications to people diagnosed with significant mental illness or substance use disorder.
    • Serve as community mental health centers.

How do I request a license?

To request a Zoom license, please complete HCA's online application.

We will contact you with information and instructions if your application is accepted.

How do I use Zoom?

Learn more about working with Zoom in our Zoom telehealth FAQ.

Disclaimer

By downloading, installing, or otherwise using a Zoom license, You are agreeing to be bound by all of the terms and conditions of this service and solely responsible for Your use in connection with the provision of care, including all applicable federal and state healthcare standards. 

Neither the State of Washington, nor any agency, officer, or employee of the State of Washington warrants the accuracy or reliability of any materials or information provided through this service, or its suitability for any particular purpose. We do not make any warranty that the service will meet your requirements, or that it will be uninterrupted, timely, error-free, or that defects, if any, will be corrected. 

Neither the State of Washington, nor any agency, officer, or employee of the State of Washington shall be held liable for any losses caused by reliance on the accuracy or reliability of any materials or information provided through this service, or its suitability for any particular purpose.