Apple Health ambassador program

During the COVID-19 public health emergency (PHE), the Health Care Authority (HCA) extended coverage for all Apple Health (Medicaid) clients. This extension is now ending due to the Consolidated Appropriation Act (CAA) of 2023 and clients’ extended coverage will be affected.

HCA is resuming normal operations April 1, 2023 and is seeking community organizations and influencers to act as volunteer Apple Health ambassadors. Ambassadors will work to ensure that Apple Health clients have the information and resources needed to maintain coverage at the end of the continuous coverage requirement period.

Consider being a volunteer assister if you are affiliated with a community-based organization and are interested in helping people enroll or renew in Apple Health.

Purpose

As a volunteer Apple Health ambassador, you will:

  • Help the people in your community understand actions that need to be taken to maintain coverage, including updating contact information and responding to renewal notices.
  • Work with organizations in your community by sharing tools and messaging to reach clients.

Examples: You may spend five minutes sharing information at your next church service, community volleyball tournament, or school event. You will have access to a social media toolkit with approved posts you can share on platforms like Facebook and Instagram.

Duties

  • Attend a remote monthly check-in meeting to ask questions and connect with other Apple Health ambassadors.
  • Be an influencer by sharing HCA-created communications with your community.
  • Assist community members who have questions by referring them to the appropriate resource based on training.

Who can be an ambassador?

Apple Health ambassadors may include representation from:

  • Providers
  • Managed care plans
  • County offices
  • Community-based organizations
  • Clinics
  • Health care facilities
  • School districts
  • Church communities
  • Advocates
  • State agencies
  • Community leaders

Webinars

View past webinars or register for future trainings below. 

Date Time Details
March 9, 2023 10:30 a.m. to noon  WebinarPresentation slides
April 6, 2023 10:30 a.m. to noon Register online (select date from drop down menu)
May 4, 2023 10:30 a.m. to noon Register online (select date from drop down menu)
June 1, 2023 10:30 a.m. to noon Register online (select date from drop down menu)
July 6, 2023 10:30 a.m. to noon Register online (select date from drop down menu)
August 3, 2023 10:30 a.m. to noon Register online (select date from drop down menu)
September 7, 2023 10:30 a.m. to noon Register online (select date from drop down menu)
October 5, 2023 10:30 a.m. to noon Register online (select date from drop down menu)
November 2, 2023 10:30 a.m. to noon Register online (select date from drop down menu)
December 7, 2023 10:30 a.m. to noon Register online (select date from drop down menu)

Client communications 

Apple Health clients may contact you with questions about notices or communications they receive related to redeterminations beginning. Examples of these communications are shown below.

Social media

View the social media toolkit for examples of posts that clients may see and have questions about.

Postcards

Apple Health clients who are due to renew in two months receive a postcard reminding them to update their contact information. 

Apple Health clients who receive coverage through Washington Healthplanfinder

Apple Health clients who receive coverage through Washington Connection

Translated resources

Share these translated resources with Apple Health clients to help them understand how to report a change or apply for or renew coverage.

Report a change

Educational videos

Apply for or renew coverage

Need language assistance?

Language assistance services are available free of charge, including direct services by bilingual employees, interpreter services, and the translation of printed materials. View our Language assistance fact sheet (translated in 15 languages) to learn more about Apple Health and how to access language assistance.