In crisis?
Due to COVID-19, HCA’s lobby is closed. Learn more about HCA's customer service options during the pandemic.
Reference guides
COVID-19 eligibility and enrollment
- Apple Health eligibility temporary changes COVID-19 FAQ (available in 15 languages)
- How to report a change via Washington Healthplanfinder/WAplanfinder mobile app (MAGI Medicaid)
- AEM assessment and treatment for COVID-19 (MAGI and Classic Medicaid) (available in 36 languages)
- Telehealth guidance for Apple Health clients during COVID-19 FAQ (available in 36 languages)
- Testing and treatment of COVID-19 for uninsured individuals
- Apple Health reinstatement process for client eligibility terminated during the Public Health Emergency
Eligibility temporary changes memos
- Classic Medicaid eligibility memo (March 26, 2020)
- MAGI Medicaid eligibility memo (March 24, 2020)
- Terminations and renewals eligibility memo (March 26, 2020)
- Treatment of unemployment income eligibility memo (April 27, 2020)
- Update 2 - Temporary Apple Health eligibility changes - Memos 1 thru 4 (May 8, 2020)
Medicaid enrollment
- Adding a Newborn in Healthplanfinder
- Afghan Special Immigrant Visas and Special Immigrant Parolees
- Alien Emergency Medical Process
- Alien Emergency Medical (AEM) fax cover sheet
- Apple Health application processing for deceased individuals
- Apple Health Renewal Process
- CHIP and PEBB/SEBB coverage options
- Homeless Teen Process
- Information that can be shared with navigators
- K01 Application Process
- Online reference guide for Apple Health (Medicaid)
- Survivors of Domestic Violence - Applying for health care coverage FAQ
Desk aids
- AEM documentation requirements
- Census Bureau income guide
- Citizenship and alien status guide
- Customer Support Center – cross agency desk aid
- HCA area representatives
- HCA community-based specialists
- Medical income and resource standards
- MAGI allowable deductions guide
- MAGI Medicaid MAU desk aid
- Tribal income desk aid
System guides
- Healthplanfinder Release - September 2021
- Healthplanfinder Release - June 2021
- Healthplanfinder Release - May 2021
- Healthplanfinder Release - March 2021
- Healthplanfinder Release - December 2020
- Healthplanfinder Release - November 2020
- Healthplanfinder Release 8.0 Overview
- Healthplanfinder Release - July 2020
- Healthplanfinder Release 7.3 Overview
- Healthplanfinder Release 7.2 Overview
- Healthplanfinder Release - September 2019
- Healthplanfinder Release - August 2019
- Healthplanfinder Release - June 2019
- Healthplanfinder Release 6.1 Overview | part 1 | part 2
- Healthplanfinder Release 6.0 Overview
- Healthplanfinder Release 5.2 Overview
- Healthplanfinder Release 5.1 Overview
- Healthplanfinder Release 5.0 Overview