Due to COVID-19, HCA’s lobby is closed. Learn more about your customer service options.
HCA is closed Thursday, November 26 and Friday, November 27. All Apple Health (Medicaid), PEBB, and SEBB customer services phones lines will be down after 5 p.m. Wednesday, November 25 through Monday morning, November 30.
As an Apple Health provider, use this page to learn more about the Health Home program. This includes links to program resources and the Clinical Eligibility Tool—used to refer your clients to the program.
The Health Home program is a partnership between HCA, the Centers for Medicare and Medicaid Services (CMS) and the Department of Social and Health Services (DSHS).
A Health Home is not a place. It is a set of services supporting eligible clients.
The Health Home program helps clients:
The Health Home program provides the following specific services:
Apple Health clients of all ages, including Medicaid/Medicare dual eligible clients, may be eligible for the Health Home program if they:
Additional requirements do apply.
The Health Care Authority (HCA) contracts with "lead organizations", which include:
The lead organizations contract with care coordination organizations (CCO), such as:
Together they provide the Health Home services through qualified care coordinators.
The Health Home Dashboard represents the collaborative work between HCA and the Department of Social and Health Services Aging and Long-Term Support Administration (DSHS-ALTSA) to optimize this service as part of the overall strategy towards a healthier Washington.
The dashboard provides visual information for users to see available Health homes services and service providers in their area. We update this information quarterly to remain responsive to client and potential-client needs.
If your organization is interested in becoming a care coordination organization (CCO), contact healthhomes@hca.wa.gov to receive information about our lead organizations, which you can contact to get started.
Email: healthhomes@hca.wa.gov
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