If you are displaced or affected by wildfire, all Washington Apple Health and PEBB/SEBB medical plans are allowing prescription refills before the refill date.
Due to COVID-19, HCA’s lobby is closed. Learn more about your customer service options.
As an Apple Health provider, use this page to learn more about the Health Home program. This includes links to program resources and the Clinical Eligibility Tool—used to refer your clients to the program.
On this page
A Health Home is not a place. It is a set of services supporting eligible clients.
The Health Home program helps clients:
- Develop a person-centered health action plan
- Improve self-management of chronic conditions
- Ensure care coordination and care transitions
The Health Home program provides the following specific services:
- Comprehensive care management
- Care coordination
- Health promotion
- Comprehensive transitional care
- Individual and family support
- Referral to community and social support services
Apple Health clients of all ages, including Medicaid/Medicare dual eligible clients, may be eligible for the Health Home program if they:
- Have at least one chronic condition and are at risk for another
- Have a PRISM predictive risk score of 1.5 (per WAC 182-557-0225)
- Meet Apple Health (Medicaid) eligibility criteria
Additional requirements do apply.
The Health Care Authority (HCA) contracts with "lead organizations", which include:
- Managed care organizations (MCO)
- Qualified community-based organizations
The lead organizations contract with care coordination organizations (CCO), such as:
- Area Agencies on Aging (AAA)
- Child social service agencies
- Community health centers
- HIV/AIDs networks
- Mental health clinics
- Substance use disorder (SUD) specialists
Together they provide the Health Home services through qualified care coordinators.
The Health Home Dashboard represents the collaborative work between HCA and the Department of Social and Health Services Aging and Long-Term Support Administration (DSHS-ALTSA) to optimize this service as part of the overall strategy towards a healthier Washington.
The dashboard provides visual information for users to see available Health homes services and service providers in their area. We update this information quarterly to remain responsive to client and potential-client needs.
If your organization is interested in becoming a care coordination organization (CCO), contact firstname.lastname@example.org to receive information about our lead organizations, which you can contact to get started.