It's the holiday season!
We've put together information on upcoming office closures, phone lines, help lines, and resources for urgent and emergency care.
Wishing you a healthy, joyful, and safe holiday season.
On this page
HCA holiday hours
Our offices will be closed:
- Monday, December 25, 2023
- Monday, January 1, 2024
Phone lines
Apple Health (Medicaid)
All Apple Health customer service centers will be closed Monday, December 25, 2023 and Monday, January 1, 2024. These include:
- HCA Medical Assistance Customer Service Center (MACSC)
- Department of Social and Health Services (DSHS) Customer Service Contact Center
- Washington Health Benefit Exchange (HBE) Customer Support Center
Providers, do you need to submit claims?
Due to the holidays, there may be a shift to the deadline for submitting claims for processing. Check the ProviderOne Discovery Log for more information.
Behavioral health services
All crisis phone lines are open during the holidays.
- If there is an emergency: Call 911
- National Suicide Prevention Lifeline: 1-800-273-8255
Press 1 for the Veterans Helpline - Washington Recovery Help Line: 1-866-789-1511 (open 24/7)
- Crisis text line: 741741
- County mental health crisis lines
For Public Employees Benefits Board (PEBB) Program and School Employees Benefits Board (SEBB) Program members, contact your medical plan.
PEBB retirees and PEBB / SEBB Continuation Coverage members
Customer Service will be closed on:
- Monday, December 25, 2023
- Monday, January 1, 2024
Emergency services
Emergency care
- Call 911 or go to the nearest place where emergency providers can help as soon as possible.
- Apple Health clients: You or someone you know must call your primary care provider (PCP) or your health plan to report the emergency.
Urgent care
- Go to an urgent care center that contracts with your health plan, or call your PCP or the nurse advice line. You should be able to visit with your PCP or other provider within 24 hours.