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Interpreter services (clients)

As a Washington Apple Health (Medicaid) client, you are entitled to language access services whenever you attend a health care appointment. We are committed to ensuring you receive these services from qualified interpreters.

Do you have language access or ADA questions or need to file a complaint?

Visit our nondiscrimination page

Your health care provider is required to provide spoken and sign language access according to Title VI of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA).

If your provider refuses to provide language access services, it can be considered discrimination. (Learn more information about nondiscrimination.)

How do I get an interpreter?

Let your provider know you need an interpreter when you schedule your appointment. Your health care provider will reach out to Health Care Authority's (HCA) interpreter services to schedule an interpreter. All interpreter services are provided through an HCA-approved vendor. No additional action is required by you.

Important: interpreter services changes during the COVID-19 pandemic.

Spoken Language

Beginning April 16, 2020, HCA will be providing Over the Phone Interpreting (OPI) during Washington's State of Emergency. If you need an interpreter for your appointment, you may continue to schedule your appointments as needed. The provider will be responsible for securing an appropriate type of interpreter for your appointment. 

If you have further questions about the current changes during the COVID-19 pandemic, visit the HCA Interpreter services website.

Sign Language

The Department of Social and Health services (DSHS) and the Office of Deaf and Hard of Hearing (ODHH) have agreed to allow all contracted sign language agencies and independent contractors to perform Apple Health jobs through remote interpreting during the COVID-19 pandemic. This ensures the safety of our clients, interpreters, and providers. If you are an Apple Health client you can continue to schedule your appointments as needed and your provider’s office will work with the sign language agencies and independent contractors to set up remote interpreting for your appointment.

If you have any further questions about the current changes during the COVID-19 pandemic, please visit the DSHS ODHH website​ and the HCA Sign language interpreter contract transition website.

What does my health care provider need to do?

Providers need to request an interpreter through HCA's interpreter services. They can visit the interpreter services webpage for providers or contact HCA's interpreter services for help.