As of Wednesday, March 18, HCA’s lobby will be closed. In-person customer services for Apple Health and the PEBB and SEBB Programs will not be available. Learn more.
Interpreter services (clients)
As a Washington Apple Health (Medicaid) client, you are entitled to language access services whenever you attend a health care appointment. We are committed to ensuring you receive these services from qualified interpreters.
If your provider refuses to provide language access services, it can be considered discrimination. (Learn more information about nondiscrimination.)
Let your provider know you need an interpreter when you schedule your appointment. Your health care provider will reach out to Health Care Authority's (HCA) interpreter services to schedule an interpreter. All interpreter services are provided through an HCA-approved vendor. No additional action is required by you.
Important—vendor change: HCA has transitioned to a new sign language interpreter vendor contract. This could affect how you schedule an interpreter in the future. Follow the transition and learn about the changes in advance on our Sign language interpreter contract transition webpage.