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Interpreter services (clients)
As a Washington Apple Health (Medicaid) client, you are entitled to language access services whenever you attend a health care appointment. We are committed to ensuring you receive these services from qualified interpreters.
On this page
If your provider refuses to provide language access services, it can be considered discrimination. (Learn more information about nondiscrimination.)
Let your health care provider know you need an interpreter when you schedule your appointment. Your health care provider will reach out to Health Care Authority's (HCA) interpreter services contractors to schedule an interpreter. All interpreter services are provided through an HCA-approved vendor. No additional action is required by you.
Upcoming new services
Effective May 1, HCA will provide over-the-phone (OPI) or video remote interpreting (VRI) interpreting services, in addition to in person interpreting. These services are provided through UniversalLanguage Service. To access OPI or VRI services, just ask your provider to select one of these options when you schedule your appointment.
HCA uses UniversalLanguage Services to coordinate spoken language interpreter requests. During the public health emergency, HCA is providing both in-person and over the phone interpreters. If you need an interpreter for your appointment, you may continue to schedule your appointments as needed. The provider is responsible for requesting in-person, phone, or video (for telehealth) interpreters based on the type of appointment you have.
If you have questions, visit the HCA Interpreter services (providers) webpage.
HCA uses the State's Master Contract to schedule sign language interpreters. This contract allows virtual interpreting. If you need an interpreter for your appointment, you may continue to schedule appointments as needed. Your provider is responsible for requesting an in-person or virtual (for telehealth) interpreter based on the type of appointment you have.
You can give your provider the deaf choice form, to help them understand your communication needs when requesting an interpreter.