As of Wednesday, March 18, HCA’s lobby will be closed. In-person customer services for Apple Health and the PEBB and SEBB Programs will not be available. Learn more.

Interpreter services (clients)

As a Washington Apple Health (Medicaid) client, you are entitled to language access services whenever you attend a health care appointment. We are committed to ensuring you receive these services from qualified interpreters.

Do you have language access or ADA questions or need to file a complaint?

Visit our nondiscrimination page

Your health care provider is required to provide spoken and sign language access according to Title VI of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA).

If your provider refuses to provide language access services, it can be considered discrimination. (Learn more information about nondiscrimination.)

How do I get an interpreter?

Let your provider know you need an interpreter when you schedule your appointment. Your health care provider will reach out to Health Care Authority's (HCA) interpreter services to schedule an interpreter. All interpreter services are provided through an HCA-approved vendor. No additional action is required by you.

Important—vendor change: HCA has transitioned to a new sign language interpreter vendor contract. This could affect how you schedule an interpreter in the future. Follow the transition and learn about the changes in advance on our Sign language interpreter contract transition webpage.

What does my health care provider need to do?

Providers need to request an interpreter through HCA's interpreter services. They can visit the interpreter services webpage for providers or contact HCA's interpreter services for help.