Due to COVID-19, HCA’s lobby is closed until further notice. Learn more about your virtual customer service options.
Apple Health managed care
Find information about Apple Health managed care.
On this page
What is managed care?
Apple Health offers managed care plans in all regions statewide. Your plan coordinates physical health, mental health, and substance use disorder treatment services to provide whole-person care under one health plan.
Most Apple Health clients have managed care, which means Apple Health pays a health plan a monthly premium for your coverage, which include preventive, primary, specialty, and other health services. Clients enrolled in managed care must see providers who are in their plan's provider network, unless prior authorized or to treat urgent or emergent care.
Newly eligible and renewing Apple Health clients choose or are auto-assigned into a managed care organization (MCO) the day they become eligible. Their managed care enrollment is backdated to the beginning of the current month. Clients can change their managed care plan at any time. Changes usually take effect the following month that the change was made, depending on when you request the change.
Apple Health offers Behavioral Health Services Only (BHSO) plans in all regions with integrated managed care. These plans are for clients who are eligible for Apple Health, but not eligible for managed care enrollment, such as:
- Dual-eligible – Medicare/Apple Health (Medicaid)
- Medically Needy
- Clients who have met their spenddown
The Behavioral Health Services Only plans are offered by the same health plans administering Integrated Managed Care.
Upon becoming eligible for Apple Health coverage without a managed care plan (also known as fee-for-service), clients may select a Behavioral Health Services Only plan. For clients who do not select a plan, HCA will automatically enroll them into a BHSO plan. A BHSO fact sheet is available online.
In addition to integrated managed care plans, clients in integrated regions have access to a regional Behavioral Health – Administrative Services Organization (BH-ASO). View the BH-ASO map.
These organizations administer services such as:
- 24/7 regional crisis hotline for mental health and substance use disorder crises
- Mobile crisis outreach teams
- Short-term substance use disorder crisis services for individuals who are intoxicated or incapacitated in public
- Application of behavioral health involuntary commitment statutes, available 24/7 to conduct Involuntary Treatment Act (ITA) assessments and file detention petitions
- Regional Ombuds
Within available funding, a BH-ASO also has the discretion to provide outpatient behavioral health services or voluntary psychiatric inpatient hospitalizations for individuals who are not eligible for or enrolled in Apple Health. A BH-ASO fact sheet is available online.
The Apple Health Foster Care (AHFC) program provides statewide physical and behavioral health coverage (mental health and substance use disorder treatment services).
- Under the age of 21 who are in foster care (out of home placement)
- Under the age of 21 who are receiving adoption support
- Age 18 to 26 years old who aged out of foster care on or after their 18th birthday (alumni)
Apple Health Core Connections: Care coordination for all Washington State foster care enrollees is provided through a single, statewide managed care plan called Apple Health Core Connections administered by Coordinated Care of Washington (CCW).
Apple Health Core Connections can be reached at 1-844-354-9876.
You can choose any one of the five available plans that serve your area when you enroll in Apple Health. Not all plans are available in all areas.
View the health plans available in your area:
What is the difference in the plans?
All Apple Health plans cover the same basic services, but they have some differences in the way they provide services. Each health plan has its own network of providers, hospitals, and pharmacies. Please verify with the health plan that the providers you prefer are in the plan’s network.
View the Washington Apple Health Plan Report Card for plan comparisons of each managed care plan under Apple Health.
Before you can be in a managed care program, you must apply for coverage.
Apple Health plan selection
Contact your plan to:
- Find a new doctor or see if the doctor you want to see is in your Apple Health plan.
- File a complaint because you're not happy with the service you were provided by your doctor or the health plan.
- Replace your Apple Health plan benefits card.
- Find out more information about your Apple Health plan.
Apple Health managed care plans
|Community Health Plan of Washington (CHPW)||1-800-440-1561|
|Coordinated Care of Washington (CCW)||1-877-644-4613|
|Molina Healthcare of Washington, Inc. (MHW)||1-800-869-7165|
|UnitedHealthcare Community Plan (UHC)||1-877-542-8997|
All Apple Health plans offer the same basic services.
Some services are paid for by Apple Health without a managed care plan, also called fee-for-service (FFS). That’s what we call it when Apple Health pays providers directly for each service they do, using your ProviderOne services card.
Most Apple Health clients receive their regular health care coverage through a managed care plan. Apple Health coverage without a managed care plan is sometimes necessary due to the way other coverage works with Apple Health — for instance, when clients have Medicare as their primary coverage.
The following services are always covered by Apple Health without a managed care plan.
- Dental care
- Vision hardware (children only)
- Long-term care
- Inpatient psychiatric care for physician services
Your primary care provider or health plan will help you find these benefits and coordinate your care, when necessary.
24-hour crisis line
Crisis services are available to support you, based on where you live.
Online: National Suicide Prevention Lifeline