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Interpreter services data dashboard

Utilization data for spoken interpreter services provided through the Health Care Authority's (HCA) interpreter services program.

See how spoken language access services are being used in Washington.

View the dashboard

Data dashboards

The dashboard displays utilization data for spoken language access services provided through the HCA interpreter services program, including HCA, Department of Social and Health Services (DSHS), and Department of Children, Youth, and Families ( DCYF) data.

The data dashboard will not be including sign language utilization as HCA is currently working with the Office of Deaf and Hard of Hearing (ODHH) to utilize the master contract for sign language interpreters requests effective Januarys 1, 2020.

These dashboards are intended to provide data to the Language Access Providers (LAP) Union, DSHS Language Testing and Certification (LTC), and other interested stakeholders.

How to use the dashboard

To move between dashboard reports, use the navigation tools at the bottom of the page.

  • Click the forward or backward arrows to move one report/page at a time.
  • Click the page numbers to select a report/page from a popup menu.
  • Dashboard fact sheet

Please note: HCA identified an incorrect fill rate of 75 percent for HD/LD on the dashboard. Per the HCA Contract the fill rate for HD/LD is 70 percent and was corrected on 2/12/21. Please see page seven of the dashboard that provides definitions and content description. The dashboard data begins July 01, 2019 and is updated at the end of each month, using the previous month's data. 

Filtering data

  1. To change a date range:
    1. Click the end date (second field) under Dates.
      1. Select month, the last day of the month and year from the popup calendar.
    2. Click the start date (first field) under Dates.
      1. Select month, the first day of the month and year from the popup calendar. 
  2. To filter reports by category, language, job county, program, or fill rates:
    1. Click the down arrow for the criteria field you want to filter (for example, "Language Name").
    2. Click the check box to the left of the item you want to filter by. Power BI will automatically update the report based on your selection. Power BI dashboard training is available to learn more about navigating these dashboards. (20 minutes)

Privacy notice: HCA is required to protect the privacy of individuals receiving services. For that reason, this report suppresses both the number and percentage of interpreter services requests with less than 50 requests.

About the interpreter services program

HCA offers spoken language  interpreter services for Washington Apple Health (Medicaid) clients. This access is required by Title VI of the Civil Rights Acts of 1964 .

This program helps reduce the cost to health care providers when serving Apple Health clients by providing sign and spoken language interpreters at little to no cost for the provider. DSHS and DCYF also use this program for in-person spoken language interpreter requests. 

HCA must comply with the Language Access Providers (LAP) Collective Bargaining Agreement (CBA) when providing spoken language interpreters for Apple Health clients.