Interpreter services data dashboard

Utilization data for spoken  interpreter services provided through the Health Care Authority's (HCA) interpreter services program.

See how spoken language access services are being used in Washington.

View the dashboard

Data dashboards

The dashboards display utilization data for spoken  language access services provided through the HCA interpreter services program, including HCA, DSHS, and DCYF data.

These dashboards are intended to provide data to the Language Access Providers (LAP) Union, DSHS Language Testing and Certification (LTC), and other interested stakeholders.

How to use the dashboard

To move between dashboard reports, use the navigation tools at the bottom of the page.

  • Click the forward or backward arrows to move one report/page at a time.
  • Click the page numbers to select a report/page from a popup menu.

Please note: Page seven of the dashboard provides definitions and content description. Dashboards are updated at the end of each month and they are always one month behind. 

Filtering data

  1. To change a date range:
    1. Click the start date (first field) under Dates (last day of month only).
      1. Select any date from the popup calendar. 
    2. Click the end date (second field) under Dates (last day of month only).
      1. Select only the last day of the month from the popup calendar.
  2. To filter reports by category, language, job county, program, or fill rates:
    1. Click the down arrow for the criteria field you want to filter (for example, "Language Name").
    2. Click the check box to the left of the item you want to filter by. Power BI will automatically update the report based on your selection. Power BI dashboard training is available to learn more about navigating these dashboards. (20 minutes)

Privacy notice: HCA is required to protect the privacy of individuals receiving services. For that reason, this report suppresses both the number and percentage of interpreter services requests with less than 50 requests.

About the interpreter services program

HCA offers spoken language  interpreter services for Washington Apple Health (Medicaid) clients. This access is required by Title VI of the Civil Rights Acts of 1964 .

This program helps reduce the cost to health care providers when serving Apple Health clients by providing sign and spoken language interpreters at little to no cost for the provider. The Department of Social and Health Services (DSHS) and the Department of Children, Youth, and Families (DCYF) also use this program for in-person spoken language interpreter requests. 

HCA must comply with the Language Access Providers (LAP) Collective Bargaining Agreement (CBA) when providing spoken language interpreters for Apple Health clients.