The importance of customer-centered systems

Taylor Linke

Taylor Linke is the Health Care Authority’s (HCA) first director of the IT innovation and customer experience administration and has worked for the state of Washington for 18 years. Taylor recently shared some insights about her passion and commitment to her work.

As a leader of customer service at HCA, Taylor is responsible for improving customer access to health care for many in our state. She believes in using technology and person-centered design principles to create a better, more humane experience for those seeking care.

To read the full story, visit Voices of HCA.