Due to COVID-19, HCA’s lobby is closed. Learn more about your customer service options.

HCA is closed Thursday, November 26 and Friday, November 27. All Apple Health (Medicaid), PEBB, and SEBB customer services phones lines will be down after 5 p.m. Wednesday, November 25 through Monday morning, November 30.

Community-based training

This page provides information — for community partners affiliated with a community-based organization — on completing eligibility training for Apple Health (Medicaid) coverage.

Obtaining volunteer access in Washington Healthplanfinder

Community partners affiliated with a community-based organization in Washington State have the opportunity to complete eligibility training for Apple Health (Medicaid) coverage.

Step 1: take the training

This training includes instructions on how to navigate the Washington Healthplanfinder application web portal. You must complete all seven modules.

Step 2: take the assessment test

Once you have completed all seven modules of training:

  1. Email hcavolunteerassister@hca.wa.gov to request the Health Care Authority (HCA) Community-based Training Assessment Test.
  2. Complete and return the test to HCA.
  3. HCA will notify you once you pass the test.

Step 3: apply for access

Once you have passed the test, you may apply to receive system access in the Washington Healthplanfinder web portal. The application for access includes a:

  • Registration form
  • Washington State Patrol background check
  • Health Benefit Exchange User Agreement