Interpreter services

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Providers are required to ensure spoken language and American Sign Language (ASL) access according to Title VI of the Civil Rights Acts of 1964 and the Americans with Disabilities Act (ADA). Our Interpreter Service Program supports you in this effort by offering  interpreter services for Medicaid covered and Department of Social and Health Services (DSHS) social service appointments through our contract with Language Link.

If LanguageLink is unable to find an interpreter or the appointment is urgent, you must still provide language access services and HCA recommends you have a Language Access Plan backup process to use. 

Providers

Have you signed up yet to access the Interpreter Services vendor, Language Link to assist you with your language and ASL needs?   Language Link will assist you with obtaining access to their portal and assistance in schedule a spoken or ASL interpreter either by phone or in person.  Contact them via the web at Language Link, email hcaproviders@ctslanguagelink.com or by phone 1-800-535-7358

As a provider, you are required to provide interpretive services to any client that:

  • Experiences trouble speaking or understanding English.
  • Is deaf, deaf-blind, or hard of hearing.
  • Has a ProviderOne services card.

    For questions about the program or to sign up as a participating provider, contact  Language Link or email hcaproviders@ctslanguagelink.com.

    Types of appointments

    You and your patient will choose the appropriate method of communication for their visit.

    In-person interpreting

    In-person interpreting is most appropriate for complex, sensitive and life-threatening situations.

    • Sharing bad news / worsening health conditions.
    • Family conferences.
    • Speech therapy / neuropsychologic testing.
    • Conscious sedation procedures.
    • Hands-on teaching or demonstrations.
    • Delicate or complex cultural brokering.
    • Medically necessary for specific interpreter request.

    Telephonic and Video remote interpreter

    Telephonic and Video remote interpreter is appropriate when the method of communication does not put the care of the client at risk.

    • For situations where the method of interpretation will not compromise the care provided.
    • For rare or hard to serve languages.
    • When in-person interpretation is not available.
    • For last minute requests.
    • Any time to avoid delay in patient care.

    Family member appointment

    When the authorized requester schedules two (2) or more consecutive appointments to see multiple family members.

    Block time appointment

    When the Department of Social and Health Service (DSHS) schedule an on-site appointment at a DSHS Economic Services Administration Office (ESA). These appointments are for a specific amount of time rather than for a specific patient or client.

    Services

    In order for HCA to pay for interpreter services, the following criteria must be met:

    • The client is an eligible Washington Apple Health (Medicaid) client.
    • Services are an eligible Washington Apple Health (Medicaid) medical benefit.
    • The health care provider must be an HCA enrolled provider.
    • Services are authorized and provided under the HCA contract with LanguageLink.

    HCA  will NOT pay for interpreter services when:

    • The interpreter is a member of the family.
    • Inpatient hospital services.
    • Nursing facility services.
    • Administrative services :
      • Answering or responding to general phone inquiries.
      • Scheduling appointments.
      • Making reminder calls.
      • Filing.
      • Copying.
      • Cleaning.
      • Miscellaneous tasks.

    Interpreters provided through HCA's contractor are required to provide services within the scope of practice as defined by the Interpreter Code of Ethics.  Providers may not ask them to perform non language related tasks.

    Languages available, by county

    Use the following information to determine the languages available in your county.

    Adams

    Languages Number of interpreters
    Spanish 1

    Benton

    Languages Number of interpreters
    Arabic  
    ASL 1
    Kurdish 1
    Russian 5
    Spanish 24

    Chelan

    Languages Number of interpreters
    Spanish 13

    Clallam

    Languages Number of interpreters
    Spanish 1

    Clark

    Languages Number of interpreters
    Arabic 1
    ASL 2
    Bosnian 3
    Cambodian (Khmer) 2
    Cantonese 5
    Chinese 3
    Croatian 3
    Farsi 4
    Laotian 1
    Mandarin 7
    Persian 1
    Romanian 2
    Russian 46
    Serbian 3
    Serbo Croatian 3
    Somali 2
    Spanish 35
    Tagalog 1
    Ukrainian 2
    Vietnamese 5

    Cowlitz

    Languages Number of interpreters
    Spanish 5

    Douglas

    Languages Number of interpreters
    Spanish 5

    Franklin

    Languages Number of interpreters
    Russian 1
    Spanish 28

    Grant

    Languages Number of interpreters
    Russian 2
    Spanish 13

    Grays Harbor

    Languages Number of interpreters
    Spanish 1

    Island

    Languages Number of interpreters
    Spanish 1

    Jefferson

    Languages Number of interpreters
    Spanish 1

    King

    Languages Number of interpreters
    Amharic 22
    Arabic 29
    Armenian 1
    ASL 2
    Bosnian 2
    Bulgarian 1
    Burmese 4
    Cambodian (Khmer) 4
    Cantonese 37
    Chinese 13
    Dari 9
    Farsi 23
    French 6
    Hindi 5
    Ilocano 1
    Japanese 6
    Korean 17
    Kurdish 2
    Laotian 1
    Mandarin 57
    Nepali 3
    Oromo (Oromifa) 5
    Polish 1
    Portuguese 4
    Punjabi 19
    Romanian 4
    Russian 82
    Somali 35
    Spanish 173
    Swahili 1
    Tagalog 4
    Thai 3
    Tigrinya 4
    Toishanese (Toishan, Toisanese) 1
    Turkish 1
    Ukrainian 15
    Urdu 4
    Vietnamese 31
    Yi 1

    Kitsap

    Languages Number of interpreters
    Russian 2
    Spanish 4
    Ukrainian 1

    Kittitas

    Languages Number of interpreters
    ASL 1
    Spanish 1

    Lewis

    Languages Number of interpreters
    Spanish 4

    Mason

    Languages Number of interpreters
    Spanish 2

    Multnomah

    Languages Number of interpreters
    Russian 1
    Spanish 2

    Okanogan

    Languages Number of interpreters
    Spanish 2

    Pierce

    Languages Number of interpreters
    Arabic 4
    ASL 4
    Cambodian (Khmer) 2
    Cantonese 2
    Farsi 1
    French 2
    Hindi 2
    Japanese 2
    Kirundi (Rundi) 1
    Korean 10
    Laotian 1
    Mandarin 5
    Portuguese 1
    Punjabi 3
    Russian 33
    Somali 1
    Spanish 68
    Swahili 2
    Tagalog 1
    Thai 1
    Ukrainian 4
    Vietnamese 16

    Skagit

    Languages Number of interpreters
    Russian 3
    Spanish 7

    Snohomish

    Languages Number of interpreters
    Amharic 2
    Arabic 20
    ASL 1
    Azerbaijani 1
    Bosnian 1
    Cantonese 6
    Chinese 2
    Croatian 1
    Dari 1
    Farsi 4
    French 1
    French-Canadian 1
    German 1
    Hindi 3
    Indonesian 1
    Korean 12
    Mandarin 7
    Punjabi 3
    Romanian 2
    Russian 13
    Serbian 1
    Serbian Croatian 1
    Spanish 56
    Swahili 1
    Tagalog 2
    Thai 1
    Ukrainian 1
    Urdu 2
    Vietnamese 9

    Spokane

    Languages Number of interpreters
    Arabic 11
    Bosnian 1
    Burmese 1
    Cantonese 1
    Croatian 1
    Farsi 3
    French 3
    Kinyarwanda 1
    Kirundi (Rundi) 1
    Mandarin 2
    Nepali 1
    Romanian 3
    Russian 33
    Serbian 1
    Spanish 20
    Swahili 1
    Ukrainian 2
    Vietnamese 5

    Stevens

    Languages Number of interpreters
    Russian 1
    Spanish 1

    Thurston

    Languages Number of interpreters
    Arabic 2
    Cantonese 1
    Japanese 1
    Korean 2
    Mandarin 2
    Russian 1
    Spanish 21
    Vietnamese 1

    Walla Walla

    Languages Number of interpreters
    Russian 2
    Spanish 3
    Ukrainian 1

    Washington

    Languages Number of interpreters
    Spanish 1

    Whatcom

    Languages Number of interpreters
    Mandarin 2
    Punjabi 1
    Russian 3
    Spanish 10

    Yakima

    Languages Number of interpreters
    Spanish 47

    Adams

    Languages Number of interpreters
    Spanish 1

    Benton

    Languages Number of interpreters
    Arabic 2
    ASL 1
    Kurdish 1
    Russian 1
    Spanish 14

    Chelan

    Languages Number of interpreters
    Spanish 12

    Clallam

    Languages Number of interpreters
    Spanish 1

    Clark

    Languages Number of interpreters
    Arabic 1
    ASL 2
    Bosnian 1
    Cambodian (Khmer) 2
    Cantonese 4
    Chinese 2
    Croatian 1
    Farsi 4
    Mandarin 4
    Persian 1
    Romanian 2
    Russian 22
    Serbian 1
    Serbo Croatian 1
    Somali 2
    Spanish 18
    Ukrainian 1
    Vietnamese 6

    Cowlitz

    Languages Number of interpreters
    Spanish 3

    Douglas

    Languages Number of interpreters
    Spanish 2

    Franklin

    Languages Number of interpreters
    Spanish 15

    Grant

    Languages Number of interpreters
    Russian 1
    Spanish 12

    Grays Harbor

    Languages Number of interpreters
    Spanish 1

    Jefferson

    Languages Number of interpreters
    Spanish 1

    King

    Languages Number of interpreters
    Amharic 15
    Arabic 13
    ASL 2
    Burmese 3
    Cambodian (Khmer) 2
    Cantonese 11
    Chinese 5
    Dari 5
    Farsi 12
    French 4
    Hindi 3
    Japanese 4
    Korean 6
    Kurdish 2
    Laotian 1
    Mandarin 25
    Nepali 2
    Oromo (Oromifa) 4
    Punjabi 5
    Romanian 2
    Russian 37
    Somali 13
    Spanish 70
    Swahili 1
    Tagalog 2
    Thai 3
    Tigrinya 2
    Turkish 1
    Ukrainian 7
    Urdu 2
    Vietnamese 14

    Kitsap

    Languages Number of interpreters
    Russian 2
    Samoan 1
    Spanish 4
    Ukrainian 1

    Kittitas

    Languages Number of interpreters
    ASL 1
    Spanish 1

    Lewis

    Languages Number of interpreters
    Spanish 1

    Mason

    Languages Number of interpreters
    Spanish 1

    Multnomah

    Languages Number of interpreters
    Russian 1

    Okanogan

    Languages Number of interpreters
    Spanish 4

    Pierce

    Languages Number of interpreters
    Arabic 2
    ASL 4
    Cambodian (Khmer) 1
    Cantonese 2
    French 2
    Hindi 1
    Japanese 1
    Kirundi (Rundi) 1
    Korean 4
    Laotian 1
    Mandarin 3
    Portuguese 1
    Punjabi 2
    Russian 19
    Spanish 27
    Swahili 2
    Thai 1
    Ukrainian 2
    Vietnamese 5

    Skagit

    Languages Number of interpreters
    Russian 3
    Spanish 3

    Snohomish

    Languages Number of interpreters
    Amaharic 1
    Arabic 11
    ASL 1
    Cantonese 3
    Chinese 2
    Farsi 3
    French 1
    French-Canadian 1
    German 1
    Hindi 3
    Korean 5
    Mandarin 4
    Nepali 1
    Punjabi 3
    Romanian 1
    Russian 7
    Spanish 31
    Swahili 1
    Tagalog 2
    Thai 2
    Tigrinya 2
    Ukrainian 1
    Urdu 1
    Vietnamese 4

    Spokane

    Languages Number of interpreters
    Arabic 6
    Bosnian 1
    Croatian 1
    Farsi 2
    French 3
    German 1
    Kinyarwanda 1
    Kirundi (Rundi) 1
    Mandarin 1
    Romanian 1
    Russian 11
    Serbian 1
    Serbo Croatian 1
    Spanish 14
    Ukrainian 2
    Vietnamese 2

    Stevens

    Languages Number of interpreters
    Russian 1

    Thurston

    Languages Number of interpreters
    Arabic 1
    Cantonese 1
    Darsi 1
    Farsi 1
    Japanese 1
    Korean 1
    Mandarin 2
    Russian 1
    Spanish 9
    Vietnamese 1

    Walla Walla

    Languages Number of interpreters
    Russian 1
    Spanish 2
    Ukrainian 1

    Whatcom

    Languages Number of interpreters
    Mandarin 1
    Punjabi 2
    Russian 2
    Spanish 5

    Whitman

    Languages Number of interpreters
    Arabic 1

    Yakima

    Languages Number of interpreters
    Spanish 25

    Interpreters

    In order to be eligible as a Medical or social service interpreter you must be certified, authorized, or a registered interpreter. For spoken language, DSHS Language Testing and Certification is the certifying authority. For ASL, the Registry of Interpreters for the Deaf (RID) is the certifying authority.

    Once you have completed the certification, authorization, or registering process contact Language Link to register to accept medical and social services appointments, or email them at hcainterpreters@ctslanguagelink.com.

    Resources

    Program updates

    Interpreter services sends updates via our email communications tool, GovDelivery.

    Past notifications are available to view through our RSS feed.

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