Interpreter services

Providers are required to ensure spoken language and American Sign Language (ASL) access according to Title VI of the Civil Rights Acts of 1964 and the Americans with Disabilities Act (ADA). Our Interpreter Service Program supports you in this effort by offering  interpreter services for Medicaid covered and DSHS social service appointments through our contract with CTS LanguageLink.

If CTS LanguageLink is unable to find an interpreter or the appointment is urgent, you must still provide language access services and HCA recommends you have a Language Access Plan backup process to use. 

Providers

As a provider, you are required to provide interpretive services to any client that:

  • Experiences trouble speaking or understanding English.
  • Is deaf, deaf-blind, or hard of hearing.
  • Has a ProviderOne services card.

    For questions about the program or to sign up as a participating provider, contact CTS LanguageLink or email hcaproviders@ctslanguagelink.com.

    Types of appointments

    You and your patient will choose the appropriate method of communication for their visit.

    In-person interpreting

    In-person interpreting is most appropriate for complex, sensitive and life-threatening situations.

    • Sharing bad news / worsening health conditions.
    • Family conferences.
    • Speech therapy / neuropsychologic testing.
    • Conscious sedation procedures.
    • Hands-on teaching or demonstrations.
    • Delicate or complex cultural brokering.
    • Medically necessary for specific interpreter request.

    Telephonic and Video remote interpreter

    Telephonic and Video remote interpreter is appropriate when the method of communication does not put the care of the client at risk.

    • For situations where the method of interpretation will not compromise the care provided.
    • For rare or hard to serve languages.
    • When in-person interpretation is not available.
    • For last minute requests.
    • Any time to avoid delay in patient care.

    Family member appointment

    When the authorized requester schedules two (2) or more consecutive appointments to see multiple family members.

    Block time appointment

    When the Department of Social and Health Service (DSHS) schedule an on-site appointment at a DSHS Economic Services Administration Office. These appointments are for a specific amount of time rather than for a specific patient or client.

    Services

    We will pay for interpreter services when:

    • The client is an eligible Washington Apple Health (Medicaid) client.
    • Services are an eligible Washington Apple Health (Medicaid) medical benefit.
    • Interpreter is DSHS certified, qualified, or recognized or ASL interpreters are RID certified.
    • Services are authorized and provided under the HCA contract with CTS LanguageLink.

    We will NOT pay for interpreter services when:

    • The interpreter is a member of the family.
    • The interpreter is not contracted with CTS LanguageLink.
    • The medical service is not covered by the client's medical benefits package.
    • The interpreter is requested by someone other than the requester.

    Interpreters provided through HCA's contractor, are required to provide services within their scope of practice as defined by the Interpreter Code of Ethics. Providers may not ask them to perform non-language related tasks including but not limited to:

    • Answering or responding to general phone inquiries.
    • Scheduling appointments.
    • Making reminder calls.
    • Filing.
    • Copying.
    • Cleaning.
    • Miscellaneous tasks.

    Languages available, by county

    Use the following information to determine the languages available in your county.

    Adams

    Languages Number of interpreters
    Spanish 1

    Benton

    Languages Number of interpreters
    Arabic 5
    ASL 1
    Kurdish 1
    Russian 5
    Spanish 24

    Butte

    Languages Number of interpreters
    Korean 1

    Chelan

    Languages Number of interpreters
    Spanish 13

    Clallam

    Languages Number of interpreters
    Spanish 1

    Clark

    Languages Number of interpreters
    ASL 1
    Bosnian 3
    Cambodian (Khmer) 2
    Cantonese 3
    Chinese 3
    Farsi 2
    Laotian 1
    Mandarin 5
    Persian 1
    Romanian 2
    Russian 42
    Spanish 26
    Tagalog 1
    Ukrainian 2
    Uzbek 1
    Vietnamese 5

    Cowlitz

    Languages Number of interpreters
    ASL 1
    Spanish 5

    Franklin

    Languages Number of interpreters
    Russian 1
    Spanish 24

    Grant

    Languages Number of interpreters
    Russian 1
    Spanish 10

    Grays Harbor

    Languages Number of interpreters
    Spanish 2

    Island

    Languages Number of interpreters
    Spanish 1

    Jefferson

    Languages Number of interpreters
    Spanish 1

    King

    Languages Number of interpreters
    Amharic 17
    Arabic 24
    ASL 1
    Bosnian 2
    Bulgarian 1
    Burmese 4
    Cambodian (Khmer) 4
    Cantonese 34
    Chinese 13
    Dari 3
    Farsi 20
    French 4
    Hindi 3
    Ilocano 1
    Japanese 4
    Korean 16
    Kurdish 2
    Laotian 1
    Mandarin 53
    Nepali 3
    Oromo (Oromifa) 5
    Polish 1
    Portuguese 5
    Punjabi 16
    Romanian 2
    Russian 68
    Somali 28
    Spanish 160
    Swahili 1
    Tagalog 4
    Thai 4
    Tigrinya 4
    Toishanese (Toishan, Toisanese) 1
    Turkish 1
    Ukrainian 16
    Urdu 3
    Vietnamese 28
    Yi 1

    Kitsap

    Languages Number of interpreters
    Russian 2
    Spanish 3
    Ukrainian 1

    Kittitas

    Languages Number of interpreters
    Spanish 1

    Lewis

    Languages Number of interpreters
    Spanish 4

    Mason

    Languages Number of interpreters
    Spanish 2

    Multnomah

    Languages Number of interpreters
    Russian 1
    Spanish 2

    Okanogan

    Languages Number of interpreters
    Spanish  

    Pierce

    Languages Number of interpreters
    Arabic 3
    ASL 2
    Cambodian (Khmer) 2
    Cantonese 2
    Farsi 1
    French 2
    Hindi 2
    Japanese 2
    Kirundi (Rundi) 1
    Korean 10
    Laotian 1
    Mandarin 5
    Portuguese 1
    Punjabi 3
    Russian 31
    Somali 1
    Spanish 67
    Swahili 1
    Tagalog 1
    Thai 1
    Ukrainian 3
    Vietnamese 18

    Skagit

    Languages Number of interpreters
    Russian 3
    Spanish 7

    Snohomish

    Languages Number of interpreters
    Amharic 1
    Arabic 17
    ASL 1
    Azerbaijani 1
    Bosnian 1
    Cantonese 4
    Chinese 1
    Croatian 1
    Dari 1
    Farsi 4
    French 1
    French-Canadian 1
    German 1
    Hindi 3
    Indonesian 1
    Korean 13
    Mandarin 6
    Punjabi 3
    Romanian 2
    Russian 12
    Spanish 54
    Swahili 1
    Tagalog 2
    Thai 1
    Ukrainian 1
    Urdu 2
    Vietnamese 7

    Spokane

    Languages Number of interpreters
    Arabic 8
    Bosnian 1
    Burmese 1
    Cantonese 1
    Croatian 1
    Farsi 3
    French 2
    Kinyarwanda 1
    Kirundi (Rundi) 1
    Mandarin 2
    Nepali 1
    Romanian 2
    Russian 31
    Serbian 1
    Spanish 20
    Ukrainian 2
    Vietnamese 6

    Stevens

    Languages Number of interpreters
    Russian 1
    Spanish 1

    Thurston

    Languages Number of interpreters
    Arabic 1
    Cantonese 1
    Japanese 1
    Korean 2
    Mandarin 2
    Russian 1
    Spanish 20
    Vietnamese 1

    Walla Walla

    Languages Number of interpreters
    Russian 2
    Spanish 3
    Ukrainian 1

    Washington

    Languages Number of interpreters
    Spanish 1

    Whatcom

    Languages Number of interpreters
    Mandarin 2
    Punjabi 1
    Russian 3
    Spanish 10

    Yakima

    Languages Number of interpreters
    Spanish 46

    Adams

    Languages Number of interpreters
    Spanish 1

    Benton

    Languages Number of interpreters
    Arabic 2
    ASL 1
    Kurdish 1
    Russian 1
    Spanish 13

    Butte

    Languages Number of interpreters
    Korean 1

    Chelan

    Languages Number of interpreters
    Spanish 12

    Clallam

    Languages Number of interpreters
    Spanish 1

    Clark

    Languages Number of interpreters
    ASL 1
    Bosnian 1
    Cambodian (Khmer) 2
    Cantonese 2
    Chinese 2
    Farsi 2
    Mandarin 2
    Persian 1
    Romanian 2
    Russian 18
    Spanish 17
    Ukrainian 1
    Vietnamese 4

    Cowlitz

    Languages Number of interpreters
    ASL 1
    Spanish 4

    Douglas

    Languages Number of interpreters
    Spanish 1

    Franklin

    Languages Number of interpreters
    Spanish 14

    Grant

    Languages Number of interpreters
    Russian 1
    Spanish 12

    Grays Harbor

    Languages Number of interpreters
    Spanish 1

    Jefferson

    Languages Number of interpreters
    Spanish 1

    King

    Languages Number of interpreters
    Amharic 15
    Arabic 12
    ASL 1
    Burmese 3
    Cambodian (Khmer) 1
    Cantonese 11
    Chinese 5
    Dari 2
    Farsi 10
    French 3
    Hindi 2
    Japanese 2
    Korean 5
    Kurdish 2
    Laotian 1
    Mandarin 23
    Nepali 2
    Oromo (Oromifa) 4
    Punjabi 5
    Romanian 1
    Russian 33
    Somali 10
    Spanish 64
    Swahili 1
    Tagalog 2
    Thai 4
    Tigrinya 3
    Turkish 1
    Ukrainian 8
    Urdu 2
    Vietnamese 14

    Kitsap

    Languages Number of interpreters
    Russian 2
    Samoan 1
    Spanish 4
    Ukrainian 1

    Kittitas

    Languages Number of interpreters
    Spanish 1

    Lewis

    Languages Number of interpreters
    Spanish 1

    Mason

    Languages Number of interpreters
    Spanish 1

    Multnomah

    Languages Number of interpreters
    Russian 1

    Okanogan

    Languages Number of interpreters
    Spanish 4

    Pierce

    Languages Number of interpreters
    Arabic 1
    ASL 2
    Cambodian (Khmer) 1
    Cantonese 2
    French 2
    Hindi 1
    Japanese 1
    Kirundi (Rundi) 1
    Korean 4
    Laotian 1
    Mandarin 3
    Portuguese 1
    Punjabi 2
    Russian 19
    Spanish 22
    Swahili 1
    Thai 1
    Ukrainian 2
    Vietnamese 6

    Skagit

    Languages Number of interpreters
    Russian 3
    Spanish 3

    Snohomish

    Languages Number of interpreters
    Arabic 10
    ASL 1
    Cantonese 2
    Chinese 1
    Farsi 3
    French 1
    French-Canadian 1
    German 1
    Hindi 3
    Korean 6
    Mandarin 3
    Nepali 1
    Punjabi 3
    Romanian 1
    Russian 6
    Spanish 31
    Swahili 1
    Tagalog 2
    Thai 1
    Ukrainian 1
    Urdu 1
    Vietnamese 4

    Spokane

    Languages Number of interpreters
    Arabic 7
    Bosnian 1
    Croatian 1
    Farsi 2
    French 2
    Kinyarwanda 1
    Kirundi (Rundi) 1
    Mandarin 1
    Romanian 1
    Russian 11
    Serbian 1
    Spanish 14
    Ukrainian 2
    Vietnamese 2

    Stevens

    Languages Number of interpreters
    Russian 1

    Thurston

    Languages Number of interpreters
    Arabic 1
    Cantonese 1
    Japanese 1
    Korean 1
    Mandarin 2
    Russian 1
    Spanish 9
    Vietnamese 1

    Walla Walla

    Languages Number of interpreters
    Russian 1
    Spanish 2
    Ukrainian 1

    Whatcom

    Languages Number of interpreters
    Mandarin 1
    Punjabi 2
    Russian 1
    Spanish 5

    Yakima

    Languages Number of interpreters
    Spanish 24

    Interpreters

    In order to be eligible as a Medical or social service interpreter you must be certified, authorized, or a registered interpreter. For spoken language this process is managed through DSHS Language Testing and Certification.  For ASL the process is managed through Registry of interpreters for the deaf (RID).

    Once you have completed the certification, authorization or registering process contact CTS LanguageLink to register to accept medical and social services appointments, or email them at hcainterpreters@ctslanguagelink.com.

    Resources