Update my income or address (report a change)

When do I report a change?

Individuals enrolled in Apple Health (Medicaid) coverage should report changes within 30 days.

What types of changes do I need to report?

Changes for Apple Health coverage include, but are not limited to:

• Income
• Residential address
• Mailing address
• Marital status
• Household size (someone moving in or out)
• Tax filing status
• Pregnancy
• Incarceration
• Other insurance or third party liability (TPL) coverage, including Medicare
• Immigration or citizenship status
• Enrollment in the Address Confidentiality Program (ACP)

How do I report a change for Apple Health (Medicaid) coverage?

Determine if you are an Apple Health recipient

I need to report a change for:

• An adult age 19 to 64 years old, without Medicare.
• A child.
• Someone who is pregnant.
• Parent/caretaker.

Options for reporting a change for Apple Health coverage

You have several options to report a change for Apple Health coverage:

• Online: Go to Washington Healthplanfinder - log in and select "Report a change in income or household" under Quick Links.
• Phone: Call the Washington Healthplanfinder Customer Support Center at 1-855-923-4633.
• Email: askmagi@hca.wa.gov
• Paper: Submit verification of the change to: HCA-MEDS, PO Box 45531, Olympia WA 98504

Once your change has been processed, you'll receive a notification explaining any changes to your coverage or any next steps.

Update your Washington Apple Health (Medicaid) information

En español: Actualice su información de contacto de WA Apple Health (Medicaid)

How do I report a change for Apple Health Classic Medicaid coverage?

Determine if you are an Apple Health Classic Medicaid recipient

I need to report a change for:

• An adult age 65 or older.
• Someone who is blind or disabled.
• Someone who is receiving long-term services and supports.

Options for reporting a change for Apple Health Classic Medicaid coverage

You have several options to report a change for Apple Health Classic Medicaid coverage:

• Online: Go to Washington Connection - select "Report a change" and follow the prompts.
  • Learn how to login to Washington Connection.
• Phone: Call the DSHS Customer Service Center at 1-877-501-2233.
• Paper: Submit verification of the change to: DSHS-CSD, PO Box 11699, Tacoma, WA 98411-6699.

Once your change has been processed, you'll receive a notification explaining any changes to your coverage or any next steps.

Verify your residency text message

Our records show that you or someone in your household is active on Medicaid coverage in multiple states. We sent a letter that requires a response to confirm Washington residency, or to provide an updated address. Your Apple Health coverage will end if you report an out-of-state address or do not respond to the letter.

How to verify your residency

Log into your Washington Healthplanfinder account to view your letter in the message center. Respond to the letter one of the following ways:

1. Complete and return the statement of residency letter to:
   Health Care Authority
   P.O. Box 45531
   Olympia, WA 98504
2. Call Apple Health customer service at 1-800-562-3022 to confirm residency or report a new address.

Apple Health (Medicaid) clients may have received the following text messages if they need to confirm Washington residency. 

Message #1

"Apple Health (Medicaid): Message frequency varies. Message & data rates may apply. Reply STOP to opt out. For help or to view T&Cs, visit hca.wa.gov/residency"

Message #2

"Act now to confirm your residency. If you haven’t already, log into wahealthplanfinder.org to view your letter or call 1-800-562-3022."

Frequently asked questions

What number is the text message coming from?

HCA is sending text messages from 833-772-9017.

What if I don’t have Apple Health coverage?

If you do not have Apple Health, we likely have an outdated or incorrect phone number for someone who does. You do not have to take any action and can reply “STOP” to not get further texts.

You have Apple Health if you have an active ProviderOne services card or are assigned to a managed care plan. The managed care plans are:

• Community Health Plan of Washington
• Coordinated Care
• Molina Healthcare of Washington
• UnitedHealthcare Community Plan of Washington
• Wellpoint Washington (previously Amerigroup)

How often will I get a text?

You will receive a text message when you have income document you need to submit. You may also receive a text message when it’s time to complete your renewal or eligibility review. If you opted in to getting text messages from your managed care plan, they may also send you a text message.

What if I don’t want any more texts?

Reply to the text with “STOP” to no longer get text messages.

I received a text message saying I had to pay over the phone to keep my coverage. Is that true?

HCA, DSHS, and the Washington Healthplanfinder will never ask for money to enroll or reenroll in Apple Health coverage. Scammers are texting and calling clients claiming they must pay to renew their Medicaid coverage. Do not share banking or credit card information with anyone claiming to be from HCA, DSHS, or Apple Health.

If you receive a phone call or text message that you think is a scam, hang up and don’t respond. You may report potential fraud complaints to HCA by:

• Email: WAH Eligibility Fraud
• Voicemail: 360-725-0934
• Fax: 360-725-1158, Attn: WA Apple Health Fraud

Who do I contact with questions?

Apple Health (Medicaid): Call Apple Health customer service at 1-800-562-3022 or email Ask MAGI.

Wireless terms and conditions and privacy policy

En Español

Mensajes de texto de Apple Health

You are enrolled to receive wireless messages from Washington State Health Care Authority. By subscribing to this alerting service, you agree to the following Terms and Conditions. To stop receiving messages, text STOP to unsubscribe. For help, text HELP.

Most wireless service providers provide text messaging services. While there is no charge to sign up for wireless updates, your wireless service provider may charge per message. Check with your provider for details on additional costs.

Terms and Conditions

User privacy

Washington State Health Care Authority will not share nor use your mobile number for any other purpose than for updates from the selected client.

User fees

Washington State Health Care Authority does not charge recipients to receive text messages. However, message and data rates may apply.

Frequency

Message frequency varies.

Opt-out

To opt-out (discontinue receiving messages), reply STOP from your mobile device. We will confirm your opt-out by text and you will not receive any additional messages from Washington State Health Care Authority unless you opt-in again.

Warranty

Washington State Health Care Authority is not liable for any delays in the receipt of any SMS messages connected with this program. Delivery of SMS messages is subject to effective transmission from your wireless service provider/network operator. Carriers are not liable for delayed or undelivered messages.

Use case descriptions

Washington State Health Care Authority will send SMS messages related to information and alerts about the government services provided by Washington State Health Care Authority.

Questions?

If you have questions or problems or need assistance, please contact Granicus support.

Privacy Policy

Washington State Health Care Authority respects your privacy. We will only use the information you provide to transmit your text message. Nonetheless, we always reserve the right to disclose any information as necessary to satisfy any law, regulation, or governmental request, to avoid liability, or to protect our rights or property.

When you complete forms online or otherwise provide an organization with the information in connection with the wireless message service, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If we, in our sole discretion, believe that any such information is untrue, inaccurate, or incomplete, we may refuse you access to the service and pursue any appropriate legal remedies.