Contact the plans

You should contact the plans when you have questions about:

  • Benefit details (including Rx coverage)
  • Finding a doctor or dentist
  • ID cards
  • Copayments, coinsurance, deductibles, or claims
  • Health plan complaints or appeals
  • Using the plan's website

Medical, dental, and vision plans

Medical plans

I need help with ...

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  • Kaiser Foundation Health Plan of the Northwest benefits

Kaiser Permanente Northwest
(1, 2, or 3)

Online: Kaiser Permanente Northwest for school employees
Phone: 1-800-813-2000
TRS: 711
Address:
500 NE Multnomah St., Suite 100
Portland, OR 97232
  • Kaiser Foundation Health Plan of Washington benefits

Kaiser Permanente Washington
(Core 1, Core 2, Core 3, or SoundChoice)

Online: Kaiser Permanente Washington for school employees
Phone: 1-888-901-4636
TTY: 1-800-833-6388
TRS: 711
Address:
2715 Naches Ave SW
Renton, WA 98057
  • Kaiser Foundation Health Plan of Washington Options, Inc. benefits

Kaiser Permanente Washington Options, Inc.
(Summit PPO 1, Summit PPO 2, or Summit PPO 3)

Online: Kaiser Permanente Washington Options, Inc. for school employees
Phone: 1-888-901-4636
TTY: 1-800-833-6388
TRS: 711
Address:
2715 Naches Ave SW
Renton, WA 98057
  • Premera Blue Cross benefits

Premera Blue Cross
(High PPO, HMO, or Standard PPO)

Online: Premera Blue Cross for school employees
Phone: 1-800-807-7310
TRS: 711

Address High PPO and Standard PPO:
7001 220th St. SW
Mountlake Terrace, WA 98043

Address Premera Blue Cross HMO:
7001 220th St. SW
Mountlake Terrace, WA 98043
  • Uniform Medical Plan (UMP), administered by Regence BlueShield (Medical only)

Uniform Medical Plan
(Achieve 1, Achieve 2, High Deductible, or UMP Plus)

Online: Uniform Medical Plan for school employees
Phone: 1-800-628-3481
TRS: 711
Address:
PO Box 1106
Lewiston, ID 83501-1106

UMP Plus–Puget Sound High Value Network

Online: UMP Plus–Puget Sound High Value Network
Phone: 1-877-345-8760

UMP Plus–​​​​​​​UW Medicine Accountable Care Network

Online: UMP Plus–UW Medicine Accountable Care Network for school employees
Phone: 1-888-402-4238
TRS: 711
  • Uniform Medical Plan, administered by ArrayRx (Prescription drugs only)

Uniform Medical Plan
(Achieve 1, Achieve 2, High Deductible, or UMP Plus)

ArrayRx

Online: Prescription drug information for school employees
Phone: 1-888-361-1611
TRS: 711
Address:
PO Box 40168
Portland, OR 97240-0327
Dental plans

DeltaCare

Administered by Delta Dental of Washington

Online: DeltaCare for school employees
Phone: 1-800-650-1583
TTY: 1-800-833-6384
Address: 400 Fairview Ave. N., Suite 800
Seattle, WA 98109-5371

Uniform Dental Plan

Administered by Delta Dental of Washington

Online: Uniform Dental Plan for school employees
Phone: 1-800-537-3406
TTY: 1-800-833-6384
Address: 400 Fairview Ave. N., Suite 800
Seattle, WA 98109-5371

Willamette Dental of Washington, Inc.

Online: Willamette Dental of Washington for school employees
Phone: 1-855-433-6825
TRS: 711
Address: 6950 NE Campus Way
Hillsboro, OR 97124-5611

Vision plans

Davis Vision by MetLife

Underwritten by Metropolitan Life Insurance Company ("MetLife")

Online: Davis Vision for school employees
Phone: 1-877-377-9353
TTY: 1-800-523-2847
Address: 200 Park Avenue
New York, NY 10166

EyeMed Vision Care

Underwritten by Fidelity Security Life Insurance Company

Online: EyeMed Vision Care for school employees
Phone: 1-800-699-0993
TTY: 1-844-230-6498
Address: 4000 Luxottica Place
Mason, OH 45040

Fidelity Security Life Insurance Company
Phone: 1-800-648-8624

MetLife Vision

Online: MetLife Vision for school employees
Phone: 1-833-854-9624
TTY: 1-800-428-4833
Address: 200 Park Avenue
New York, NY 10166

Health Savings Account (HSA)

HealthEquity

Online: HealthEquity for school employees
Phone: 1-844-351-6853
TRS: 711

Additional benefits

Flexible Spending Arrangements (FSA) and Dependent Care Assistance Program (DCAP)

Navia Benefit Solutions

Online: Navia Benefit Solutions for school employees
Phone: 1-800-669-3539

Life and accidental death and dismemberment insurance

MetLife

Online: MetLife life insurance for school employees
Phone: 1-833-854-9624
TTY: 1-833-854-9624
Address:
MetLife Recordkeeping Center
PO Box 14406
Lexington, KY 40512-4406

Long-Term Disability insurance

Standard Insurance Company

Online: Standard long-term disability insurance for school employees
Phone: 1-833-229-4177
TTY: 1-833-229-4177

SmartHealth

SmartHealth Customer Service (WebMD)

Website: SmartHealth
Online: Contact SmartHealth
Phone: 1-800-947-9541 Monday through Friday  7 a.m. to 7 p.m. Pacific Time