Due to COVID-19, HCA’s lobby is closed. Learn more about HCA's customer service options during the pandemic.
Tailored supports for older adults (TSOA)
Purpose: To describe the Tailored Supports for Older Adults (TSOA) program and the eligibility requirements for a person to become eligible.
The AAA worker will notify financial staff using the 14-443 communication form when a person has been approved for TSOA services. The form will include the date services are authorized which will be used to open the T02 coverage group in ACES.
HCS financial staff are responsible for ongoing case maintenance on TSOA clients, which includes processing food assistance requests if applicable.