Due to COVID-19, HCA’s lobby is closed. Learn more about HCA's customer service options during the pandemic.
ProviderOne services Card and Managed Care Plan services card
Purpose: To explain the Services Card (ProviderOne Card) and the managed care plan card.
Each family member enrolled in Apple Health gets a Services Card (also known as a ProviderOne Card). Your Services Card is a permanent card that is activated while you are eligible for Apple Health. The card only includes your name and identification number. You may also need to show a picture identification (ID) or provide other information to prevent unauthorized use of the card. Your providers will verify your eligibility for medical services.
If you lose the Services Card, call Apple Health Customer Service at 1-800-562-3022 and follow the voice response prompts to ask for a new Services Card. If you do not have your Services Card, you may still be able to receive medical services. Your provider will need your name and your date of birth to verify your Apple Health enrollment.
Managed Care Plan Card
When you are enrolled in a health plan, you will also get an identification (ID) card from your health plan. You should have both your Services Card and your health plan ID card to:
- Get health care services.
- Make, cancel, or check appointments.
- Order or pick up prescriptions.
Please call your health plan’s customer service number if any information on the card is wrong, or the card is lost, stolen, or needs to be replaced.
The phone numbers for the five managed care plans are:
- Amerigroup Washington Inc (AMG) 1-800-600-4441
- Community Health Plan of Washington (CHPW) 1-800-440-1561
- Coordinated Care of Washington (CCW) 1-877-644-4613
- Molina Healthcare of Washington (MHW) 1-800-869-7165
- United Health Care Community Plan (UHC) 1-877-542-8997
For more information about the Services Card and Managed Care Plan Card, see the First Timers' Guide to Washington Apple Health (Medicaid).