Potential government shutdown

In the event of a federal government shutdown, individuals enrolled in Apple Health (Medicaid), Public Employees Benefits Board, and School Employees Benefits Board coverage—and those accessing behavioral health services—will not experience a disruption in care. In addition, health care providers will continue to be paid for the services they provide.

If a shutdown occurs, we will share more information at that time.

Apple Health public health emergency (PHE)

Important: Stay covered! Are you enrolled in Apple Health (Medicaid) coverage? It may be time to complete your renewal. Make sure your address and phone number are up to date so you can stay enrolled. Report a change.

Special procedures for Non-Grant Medical Assistance (NGMA) hearings

Revised date

Clarifying information

  1. Creation of a single state Medicaid agency:
    Effective July 1, 2011, the Health Care Authority (HCA) became the single state Medicaid agency responsible for all health care coverage (Title XIX of the federal Social Security Act), State Children's Health Insurance (S-CHIP) program (Title XXI of the federal Social Security Act), and Medical Care Services (MCS) programs. These programs are collectively known as the “Medical Services Programs.” Through an interagency agreement between HCA and DSHS, DSHS continues to manage Classic Medicaid cases, including long-term care. However, the legal jurisdiction for the Medical Services Programs moved from RCW 74.08.080 to RCW 74.09.741. The AHC who previously represented the agency in these cases now represents the Health Care Authority as the HCA Hearing Representative. The Office of Administrative Hearings schedules these hearings as an HCA Hearing and will send a notice of the hearing to the DSHS AHC.

    There are some hearings that are scheduled on the CSO docket but involve decisions made by other agencies and/or administrations. These hearings include:

    • Non Grant Medical Assistance decisions made by Division of Disability Determination Services (DDDS).
    • Medical Assistance decisions made by the Health Care Authority regarding:
      • Medical equipment and services, or
      • Managed care eligibility or services, or
      • Restricted use of medical care, or
      • Coordination of Benefits (TPL) issues.

        In some cases, someone may represent the department from the agency or office that made the decision (e.g. issue related to denial of a medical service or choice of a managed care plan).

        In some cases, the AHC will act as the agency representative, and the other office or agency will provide a witness to testify regarding the decision.

  2. Transfer of administrative hearing rules for medical services programs from WAC 388-02 to WAC 182-526:
    HCA now has its own hearing rules separate from DSHS hearing rules. Any hearing involving a medical services program will fall under the hearing rules listed in WAC 182-526. These rules are effective 02/01/2013. This means any hearing held on or after that date is subject to the rules listed in WAC 182-526.

    Many changes resulted in the consolidation of WACs to reduce the overall number of hearing rules. Other changes were updated to coincide with HCA's style and grammar.

    Other important changes to the WACs include the following:

    • Definition updates for LEP individuals and interpreters (WAC 182-526-0010182-526-0120 through 182-526-0150);
    • Clarification of the terms send (182-526-0040) and file (182-526-0070) in relation to documents for a hearing;
    • Prehearing conferences must still be granted if requested at least 7 business days before the scheduled hearing. The rule changed so the prehearing conference order must be served at least fourteen calendar days before the hearing, which may prevent OAH from having the prehearing conference on the same day as the hearing, unless parties voluntarily waive the timeliness requirements.

AHC responsibilities

There are several offices within the Health Care Authority (HCA) that make decisions which are subject to administrative hearings. It is important to contact the appropriate office as soon as a notice of hearing is received to coordinate representation.

  1. Medical assistance hearings:
    1. For hearings involving medical services, equipment, transportation, managed care enrollment, and Patient Review and Coordination (PRC) program contact the HCA's Office of Hearings and Appeals at: MS 45504, 360-725-1254 or 800-351-6827.
      • The HCA staff may act as the agency's representative for these cases, coordinate testimony of medical consultants, help you obtain additional medical information, and arrange medical examinations, if necessary.
      • The HCA Appeals Administrator will coordinate review and implementation of hearing decisions as required by HCA.
      • The DSHS AHC acts as liaison between HCA's staff and the Appellant and their representative if required. For example, if the Appellant requests an in-person hearing and it is scheduled at the local CSO, the DSHS AHC may assist the ALJ and the Appellant during the hearing because HCA staff participates in the hearing telephonically from Olympia, WA.
    2. For insurance issues, contact HCA's Revenue, Recovery and Premium Payment Section or HCA's Coordination of Benefits Section, as appropriate:
      • COB Health Units: 800-562-3022 ext # 16134
      • COB Casualty Unit: 800-562-3022 ext # 15462
      • RRPS Premium Payment: 800-562-3022 ext # 15473
    3. For eligibility and policy issues, when clarification is required, contact the regional eligibility representative in the Office of Medicaid Eligibility & Policy (OMEP), Medicaid Customer Services (MCS) - MS 45534.
    4. For hearings involving SCHIP (F07), Take Charge (P06), BCCTP (S30) or other cases assigned to CSO 76 contact Susie Bahr 360-725-1724 MS 45531
    5. For hearings involving a cash AND medical program, such as TANF or ABD, the AHC will need to cite the correct hearing rules when necessary, which may mean citing both the HCA hearing rules and the DSHS hearing rules. The administrative law judge will also need to use the correct rules when entering and serving an order. All ALJ decisions on HCA cases must be "initial orders", not "final orders."
  2. Non-grant medical assistance (NGMA) hearings: The AHC acts as the agency representative, and a DDDS employee provides testimony to support the decision. Individuals have up to 90 days to request a hearing on a NGMA decision. As soon as the hearing request is received:
    1. Initiate reconsideration of the original decision by completing in hard copy a DSHS 14-144, Transmittal Summary, and check the box for Fair Hearing Review. The reconsideration is a required step in the DDDS process prior to hearing. Request continuances as appropriate to allow sufficient time for the reconsideration.
    2. Forward the DSHS 14-144 and the DDDS original decision packet in hard copy to the appropriate DDDS office. Attach any new medical documentation and release of information authorizations, if appropriate. (Do not use the automated Barcode referral process for administrative hearing reviews.)
    3. Notify DDDS of the scheduled date and time of the hearing.
    4. Coordinate requested continuances from either the appellant or DDDS with the local OAH office. Continuances are often necessary in these cases to obtain additional medical information. It is important that the AHC keep all parties informed of the status of the case prior to the hearing.
    5. Notify the appellant if the original DDDS decision is reversed in the DDDS review process.
    6. If the original denial is affirmed in the DDDS review process, consult with the DDDS hearing supervisor who will assign someone to testify in support of the denial.

Note: A hearing request is not always needed for the Dept. to review a NGMA decision. Individuals may ask for a review within 30 days of the initial denial if medical evidence exists that was not used to make the original decision. Please follow the above steps and note on the referral that it is a reconsideration of denial.

DDDS hearings contact :
Michael Magill
Hearings manager
MS 45550