Contact HCA

Who to contact

The Health Care Authority contact information is program-specific. Expand each section below to find information that corresponds to your question.

I need help with ... Contact ...
  • Replacing a ProviderOne Services card
  • ProviderOne benefit coverage
  • Apple Health Managed Care and enrollment
  • Billing complaints

Medical Assistance Customer Service Center (MACSC)

Phone: 1-800-562-3022
Email: askmedicaid@hca.wa.gov
Online: Secure web form
Business hours - client line: Monday through Friday 7 a.m. to 5 p.m. (Pacific) (except state holidays)

  • Apple Health Modified Adjusted Gross Income (MAGI) Medicaid eligibility (families, children, pregnant women, and single adults)
  • Post-eligibility case review or reporting changes
  • Apple Health for KIDS premium payment (also sometimes called CHIP)
  • Requesting an appeal for Apple Health programs

Medical Eligibility Determination Services (MEDS)
(MAGI Medicaid program)

Phone: 1-800-562-3022
Email: askmagi@hca.wa.gov
Online: Secure web form
Assistance in your local area: HCA community-based specialists
Business hours: Monday through Friday 8 a.m. to 5 p.m. (Pacific) (except state holidays)

Apply for coverage: www.wahealthplanfinder.org

Mailing address:
PO Box 45531
Olympia WA 98504

  • Applying for Classic Medicaid, Medicare Savings Program, SSI, 65+, and disabled programs
  • Requesting an appeal for Classic Medicaid

DSHS Customer Service Contact Center
(Classic Medicaid Program)

Phone: 1-877-501-2233 or 1-877-980-9220 (answer phone)
Online: www.washingtonconnection.org
Business hours: Monday through Friday 8 a.m. to 5 p.m. (Pacific) (except state holidays)

  • Reporting Medicaid fraud

Recipient fraud:
Email:
WAHEligibilityFraud@hca.wa.gov

Provider fraud:
Phone:
1-800-562-6906
Email: HotTips@hca.wa.gov

In crisis? If you need immediate assistance, call 911. All people in Washington have access to the Washington Recovery Help Line at 1-866-789-1511 (24/7) and county mental health crisis lines

I need help with ... Contact ...
  • Apple Health behavioral health
  • Non-Apple Health behavioral health
  • Mental health
  • Substance use
  • Recovery support
  • Peer support
  • Employment support
  • Housing support
  • Prevention

Division of Behavioral Health and Recovery

Phone: 1-360-725-1500

Member type

Employees

I need help with ... Contact ...
  • Benefits, including (but not limited to):
    • Medical (and prescription-drug coverage)
    • Dental
    • Life insurance
    • Long-term disability
  • Copayments, coinsurance, deductibles, or claims
  • Finding a doctor or dentist
  • Health plan complaints or appeals
  • ID cards

Your plan

The following webpage provides contact information for all your insurance plans.

  • Adding or dropping dependents
  • Changing your address, name, phone number, etc.
  • Eligibility or eligibility changes
    (like divorce, or becoming eligible for Medicare)
  • Eligibility complaints or appeals
  • Forms
  • Open enrollment or special open enrollment
  • Payroll deduction or premium payments
  • Premium surcharges
  • SmartHealth wellness program

Your payroll office

Direct all questions to your personnel, payroll, or benefits office.

Retirees and continuation coverage subscribers

Need to change your address?
  • If you are moving within your plan's service area:
    • Call 1-800-200-1004 (toll-free) Monday through Friday, 8 a.m. to 4:30 p.m., or
    • Fax a letter with your name and new address to 1-360-725-0771.
  • If you are moving out of your plan's service area, complete the retiree change form (Form E) and send it to:
    • The PEBB Program
      PO Box 42684
      Olympia, WA 98504-2684
Need to answer other questions?

For some questions you will need to contact your plan. For some questions you can contact PEBB Benefits Services. Use the following tables to find your question and whom you should contact.

I need help with ... Contact ...
  • Benefits, including (but not limited to):
    • Medical (and prescription-drug coverage)
    • Dental
    • Life insurance
    • Long-term disability
  • Copayments, coinsurance, deductibles, or claims
  • Finding a doctor or dentist
  • Health plan complaints or appeals
  • ID cards

Your plan

The following webpages provide contact information for all your insurance plans.

  • Adding or dropping dependents
  • Changing your address, name, phone number, etc.
  • Eligibility or eligibility changes
    (like divorce, or becoming eligible for Medicare)
  • Eligibility complaints or appeals
  • Forms
  • Open enrollment or special open enrollment
  • Payroll deduction or premium payments
  • Premium surcharges
  • SmartHealth wellness program

PEBB Benefits Services

Notice: This phone line is for PEBB retirees, PEBB employees about to retire, and PEBB Continuation Coverage subscribers ONLY. If you are an employee, you MUST contact your personnel, payroll, or benefits office.

Phone: 1-800-200-1004 (toll-free)
TRS: 711 through Washington Relay
Business hours: Monday through Friday, 8 a.m. to 4:30 p.m.

Note: Other business activities may result in phones being unavailable at times during business hours.

If you experience longer-than-average wait times:

  1. Send us your question via our online form
    • Why do I have to set up an account to ask a question? To protect your privacy and sensitive health information. By using our secure messaging system we can ensure that your data is safeguarded. We realize this is an additional step and inconvenient, but your security is our greatest concern.
  2. Visit us in person at the Health Care Authority, 626 8th Avenue SE, Olympia, WA 98501

Note: The PEBB Program does not take appointments. Visitors are seen on a first-come, first-served basis. 

Visit our office:
Cherry Street Plaza
626 8th Avenue SE
Olympia, WA 98501

Office hours: Monday through Friday, 8 a.m. to 4:30 p.m.
Note: The PEBB Program does not take appointments. Visitors are seen on a first-come, first-served basis.

Mailing address:
PO Box 42684
Olympia, WA 98504-2684

  • Services covered under Uniform Medical Plan (UMP) Classic or UMP Consumer-Directed Health Plan (CDHP)
  • Open enrollment and UMP

UMP Customer Service (medical benefits)

Phone: 1-888-849-3681
TRS: 711
Business hours: Monday-Friday 6:30 a.m. to 8 p.m. (Pacific); Saturday 7 a.m. to 6 p.m. (Pacific)

Washington State Rx Services (prescription drugs)

Phone: 1-888-361-1611
TRS: 711
Business hours: customer service is available 24 hours a day, 7 days a week

Information for both medical and prescription drug benefits is also available on the UMP home page.

If you are a school district, charter school, or union-represented educational service district employee, please contact your payroll or benefits office with questions about the SEBB Program. 

If you are having technical difficulties with the SEBB My Account application, please call 1-855-648-3100 Monday through Friday, 7 a.m. to 9 p.m. and Saturday, 10 a.m. to 4 p.m.  Additional help can be found on the Help with SEBB My Account login page.

I need help with ... Contact ...
  • Provider enrollment and revalidation

Phone: 1-800-562-3022 ext. 16137
Email: Providerenrollment@hca.wa.gov
Fax: 360-725-2144

  • Billing and claims (medical and social services)
  • Claim inquiry
  • Service limitations

Medical Assistance Customer Service Center (MACSC)

Phone: 1-800-562-3022 (choose "provider services")
Online: Secure web form

Important! If you need assistance on a claim close to the two-year timely filing deadline, please type "Urgent, timely issue." in the Other Comments box on our secure web form.

Business hours:

  • Provider general line and social services billers: Monday through Friday 7 a.m. to 4:30 p.m. (Pacific) (except state holidays)
  • Claim line: Monday through Friday 8 a.m. to noon and 1:30 to 3:30 p.m. (Pacific) (except state holidays)
  • Login information
  • Security

ProviderOne Security

Phone:1-800-562-3022 ext. 59991
Email: provideronesecurity@hca.wa.gov

I need help with ... Contact ...
  • Apple Health behavioral health
  • Non-Apple Health behavioral health
  • Mental health
  • Substance use
  • Recovery support
  • Peer support
  • Employment support
  • Housing support
  • Prevention

Division of Behavioral Health and Recovery

Phone: 1-360-725-1500

  • Behavioral health licensing and certification

Department of Health (DOH)
Health Systems Quality Assurance Division (HSQA)

Phone: 1-360-236-4700
Email: hsqacredentialing@doh.wa.gov

I need help with ... Contact ...
  • Making a public records request

Public records officer
Mail:
PO Box 42704, Olympia, WA 98504-2704
Phone: 1-844-284-2148
Fax: 360-507-9068
Email: PublicDisclosure@hca.wa.gov

  • HCA legislative affairs

Dennis Martin, administrator, legislative affairs and analysis
Email:
dennis.martin@hca.wa.gov

Shawn O'Neill, legislative relations manager
Email:
shawn.oneill@hca.wa.gov

  • Media relations

Amy Blondin, chief communications officer
Email:
amy.blondin@hca.wa.gov
Phone: 360-725-1915

For additional information, visit our press room.

  • Verifying an individual's former employment at HCA
Human resources
Email: hrmb@hca.wa.gov
Confidential fax:360-586-0040
  • Reporting suspected Medicaid fraud

Recipient fraud
Email: WAHEligibilityFraud@hca.wa.gov

Provider fraud
Phone: 
1-800-562-6906
Email: HotTips@hca.wa.go

  • Technical issues with this website
Web and multimedia services
Email:
webmaster@hca.wa.gov

TRS users

Dial 711 for the Washington Relay service.

ADA coordinator

If you believe that HCA has failed to provide a reasonable accommodation or discriminated in another way, you can contact:

ADA coordinator
Enterprise Risk Management Office
Health Care Authority
PO Box 42704
Olympia WA 98504-2704
Phone: 1-855-682-0787
Fax: 360-507-9234
Email: compliance@hca.wa.gov

You can also file an ADA grievance online (written or ASL videos accepted).

Directions to the Health Care Authority

The Health Care Authority's main building is located at:

Cherry Street Plaza
626 8th Avenue SE
Olympia, WA 98501

From I-5 southbound

Take Exit 105B and merge onto Plum Street. Turn left at 8th Avenue. Go two blocks. HCA is on the right, between Chestnut and Cherry.

From I-5 northbound

Take Exit 105 , and keep right (Port of Olympia) as lanes split. Remain right through the roundabout onto Henderson Boulevard SE. Continue to the light and turn left onto Plum Street SE. Turn left at 8th Avenue. Go two blocks. HCA is on the right, between Chestnut and Cherry.

Parking and check-in

See the HCA visitor map for parking and check-in instructions.