Contact HCA

Who to contact when

The Health Care Authority contact information is program-specific. Expand each section below to find information that corresponds to your question.

For questions about
  • Replacing a ProviderOne Services card
  • ProviderOne benefit coverage
  • Apple Health Managed Care and enrollment
  • Billing complaints
Contact

Medical Assistance Customer Service Center (MACSC)

Phone:1-800-562-3022
Email: askmedicaid@hca.wa.gov
Online: Secure web form
Business hours:

  • Client line: Monday through Friday 7 a.m. to 5 p.m. Pacific Time (PT) (except state holidays)
For questions about
  • Apple Health Modified Adjusted Gross Income (MAGI) Medicaid eligibility (families, children, pregnant women, and single adults)
  • Post-eligibility case review or reporting changes
  • Apple Health for KIDS premium payment (also sometimes called CHIP)
  • Requesting an appeal for Apple Health programs
Contact

Medical Eligibility Determination Services (MEDS)
(MAGI Medicaid program)

Phone:1-800-562-3022
Email: askmagi@hca.wa.gov
Online: Secure web form
Assistance in your local area:  HCA community-based specialists
Business hours: Monday through Friday 8 a.m. to 5 p.m. PT (except state holidays)
Apply for coverage: www.wahealthplanfinder.org

Mailing address

PO Box 45531
Olympia WA 98504

For questions about
  • Applying for Classic Medicaid, Medicare Savings Program, SSI, 65+, and disabled programs
  • Requesting an appeal for Classic Medicaid
Contact

DSHS Customer Service Contact Center
(Classic Medicaid Program)

Phone:1-877-501-2233 or 1-877-980-9220 (answer phone)
Online: www.washingtonconnection.org
Business hours: Monday through Friday 8 a.m. to 5 p.m. PT (except state holidays)

For questions about
  • How to report Medicaid fraud
Contact

Recipient Fraud

Email: WAHEligibilityFraud@hca.wa.gov

Provider Fraud

Phone:1-800-562-6906
Email: HotTips@hca.wa.gov

Member type

Current/active employees

For questions about
  • Benefits, including (but not limited to):
    • Medical (and prescription-drug coverage)
    • Dental
    • Life insurance
    • Long-term disability
  • Copayments, coinsurance, deductibles, or claims
  • Finding a doctor or dentist
  • Health plan complaints or appeals
  • ID cards
Contact
Your plan

The following web page provides contact information for all your insurance plans.

For questions about
  • Adding or dropping dependents
  • Changing your address, name, phone number, etc.
  • Eligibility or eligibility changes
    (like divorce, or becoming eligible for Medicare)
  • Eligibility complaints or appeals
  • Forms
  • Open enrollment or special open enrollment
  • Payroll deduction or premium payments
  • Premium surcharges
  • SmartHealth wellness program
Contact
  • Direct all questions above to your personnel, payroll, or benefits office

Retirees and COBRA/continuation coverage subscribers

For questions about
  • Benefits, including (but not limited to):
    • Medical (and prescription-drug coverage)
    • Dental
    • Life insurance
    • Long-term disability
  • Copayments, coinsurance, deductibles, or claims
  • Finding a doctor or dentist
  • Health plan complaints or appeals
  • ID cards
Contact
Your plan

The following web pages provide contact information for all your insurance plans.

For questions about
  • Adding or dropping dependents
  • Changing your address, name, phone number, etc.
  • Eligibility or eligibility changes
    (like divorce, or becoming eligible for Medicare)
  • Eligibility complaints or appeals
  • Forms
  • Open enrollment or special open enrollment
  • Payroll deduction or premium payments
  • Premium surcharges
  • SmartHealth wellness program
Contact
Contact PEBB Benefits Services
  • Phone:1-800-200-1004 (toll-free) or 360-725-0440 (Olympia)
    • TRS: 711 through Washington Relay.
    • Office hours: Monday through Friday, 8 a.m. to 5 p.m. Pacific Time

Wait times during open enrollment (November 1-30): During open enrollment, you may experience longer-than-average wait times. If you want to connect with us another way, please: 1) send us your question via our online form (see more information below); or 2) visit us in person at the Health Care Authority, 626 8th Avenue SE, Olympia, WA 98504. We appreciate your patience during this high-volume period.

*Why do I have to set up an account to ask a question? To protect your privacy and sensitive health information. By using our secure messaging system we can ensure that your data is safeguarded. We realize this is an additional step and inconvenient, but your security is our greatest concern.

  • In-person: Walk-in customer service is available at the address below
Visit our office

Cherry Street Plaza
626 8th Avenue SE
Olympia, WA 98504

Mailing address

PO Box 42684
Olympia, WA 98504-2684

For questions about
  • Services covered under Uniform Medical Plan (UMP) Classic or UMP Consumer-Directed Health Plan (CDHP)
  • Open enrollment and UMP
Contact

PEBB Uniform Medical Plan (UMP)

Phone: 1-888-849-3681 (1-888-361-1611 for UMP pharmacy questions)
Online: www.hca.wa.gov/ump
Business hours: Monday–Friday 7 a.m. to 5 p.m. PT

For questions about
  • Billing and claims (medical and social services)
  • Claim inquiry
  • Service limitations
Contact

Medical Assistance Customer Service Center (MACSC)

Phone: 1-800-562-3022 (choose "provider services")
Online: Secure web form​

Important! If you need assistance on a claim close to the two-year timely filing deadline, please type "Urgent, timely issue." in the Other Comments box on our secure web form.

Business hours:

  • Provider general line and social services billers: Monday through Friday 7 a.m. to 4:30 p.m. Pacific Time (PT) (except state holidays)
  • Claim line: Monday through Friday 7 a.m. to noon PT (temporary) (except state holidays)
For questions about
  • Login information
  • Security
Contact

ProviderOne Security

Phone:1-800-562-3022 ext. 19963
Email: provideronesecurity@hca.wa.gov

For questions about
  • Making a public records request
Contact

Public records officer

Mail: PO Box 42700, Olympia, WA 98504-2700
Phone:1-844-284-2148
Fax:360-586-9080
Email: PublicDisclosure@hca.wa.gov

For questions about
  • HCA legislative affairs
Contact

Dennis Martin, administrator, legislative affairs and analysis

Email: dennis.martin@hca.wa.gov

Shawn O'Neill, legislative relations manager

Email: shawn.oneill@hca.wa.gov

For questions about
  • Verifying an individual's former employment at HCA
Contact

HCA's Human Resources office

Email: hrmb@hca.wa.gov
Confidential fax:360-586-0040

For questions about
  • Reporting suspected Medicaid fraud
Contact

Recipient fraud

Email: WAHEligibilityFraud@hca.wa.gov

Provider fraud

Email: HotTips@hca.wa.gov
Phone:1-800-562-6906

For questions about
  • Technical issues with this website
Contact

Email: webmaster@hca.wa.gov

TRS users

Dial 711 for the Washington Relay service.

Directions to the Health Care Authority

The Health Care Authority's main building is located at:

Cherry Street Plaza
626 8th Avenue SE
Olympia, WA, 98504

From I-5 southbound

Take Exit 105B and merge onto Plum Street. Turn left at 8th Avenue. Go two blocks. HCA is on the right, between Chestnut and Cherry.

From I-5 northbound

Take the exit toward State Capitol/City Center. Merge onto 14th Avenue SE. At the traffic circle, take the first exit onto Jefferson Street SE. Turn right onto 8th Avenue SE. Go one block. HCA is on the left.

Parking

Visitor parking is available on the corner of 7th Avenue SE and Chestnut Street SE.