Contact HCA

Who to contact when

The Health Care Authority contact information is program-specific. Expand each section below to find information that corresponds to your question.

For questions about
  • Replacing a ProviderOne Services card
  • ProviderOne benefit coverage
  • Apple Health Managed Care and enrollment
  • Billing complaints
Contact

Medical Assistance Customer Service Center (MACSC)

Phone: 1-800-562-3022
Email: askmedicaid@hca.wa.gov
Online: Secure web form
Business hours:

  • Client line: Monday through Friday 7 a.m. to 5 p.m. (Pacific) (except state holidays)
For questions about
  • Apple Health Modified Adjusted Gross Income (MAGI) Medicaid eligibility (families, children, pregnant women, and single adults)
  • Post-eligibility case review or reporting changes
  • Apple Health for KIDS premium payment (also sometimes called CHIP)
  • Requesting an appeal for Apple Health programs
Contact

Medical Eligibility Determination Services (MEDS)
(MAGI Medicaid program)

Phone:1-800-562-3022
Email: askmagi@hca.wa.gov
Online: Secure web form
Assistance in your local area: HCA community-based specialists
Business hours: Monday through Friday 8 a.m. to 5 p.m. (Pacific) (except state holidays)
Apply for coverage: www.wahealthplanfinder.org

Mailing address

PO Box 45531
Olympia WA 98504

For questions about
  • Applying for Classic Medicaid, Medicare Savings Program, SSI, 65+, and disabled programs
  • Requesting an appeal for Classic Medicaid
Contact

DSHS Customer Service Contact Center
(Classic Medicaid Program)

Phone: 1-877-501-2233 or 1-877-980-9220 (answer phone)
Online: www.washingtonconnection.org
Business hours: Monday through Friday 8 a.m. to 5 p.m. (Pacific) (except state holidays)

For questions about
  • How to report Medicaid fraud
Contact

Recipient Fraud

Email: WAHEligibilityFraud@hca.wa.gov

Provider Fraud

Phone: 1-800-562-6906
Email: HotTips@hca.wa.gov

For questions about
  • Apple Health behavioral health
  • Non-Apple Health behavioral health
  • Mental health
  • Substance use
  • Recovery support
  • Peer support
  • Employment support
  • Housing support
  • Prevention
Contact

Division of Behavioral Health and Recovery

Phone: 1-360-725-1500

Member type

Employees

For questions about
  • Benefits, including (but not limited to):
    • Medical (and prescription-drug coverage)
    • Dental
    • Life insurance
    • Long-term disability
  • Copayments, coinsurance, deductibles, or claims
  • Finding a doctor or dentist
  • Health plan complaints or appeals
  • ID cards
Contact
Your plan

The following webpage provides contact information for all your insurance plans.

For questions about
  • Adding or dropping dependents
  • Changing your address, name, phone number, etc.
  • Eligibility or eligibility changes
    (like divorce, or becoming eligible for Medicare)
  • Eligibility complaints or appeals
  • Forms
  • Open enrollment or special open enrollment
  • Payroll deduction or premium payments
  • Premium surcharges
  • SmartHealth wellness program
Contact
  • Direct all questions above to your personnel, payroll, or benefits office

Retirees and COBRA/continuation coverage subscribers

For questions about
  • Benefits, including (but not limited to):
    • Medical (and prescription-drug coverage)
    • Dental
    • Life insurance
    • Long-term disability
  • Copayments, coinsurance, deductibles, or claims
  • Finding a doctor or dentist
  • Health plan complaints or appeals
  • ID cards
Contact
Your plan

The following webpages provide contact information for all your insurance plans.

For questions about
  • Adding or dropping dependents
  • Changing your address, name, phone number, etc.
  • Eligibility or eligibility changes
    (like divorce, or becoming eligible for Medicare)
  • Eligibility complaints or appeals
  • Forms
  • Open enrollment or special open enrollment
  • Payroll deduction or premium payments
  • Premium surcharges
  • SmartHealth wellness program
Contact
Contact PEBB Benefits Services
  • Phone: 1-800-200-1004 (toll-free) Monday through Friday, 8 a.m. to 4:30 p.m.
    Note: Other business activities may result in phones being unavailable at times during business hours.
    • TRS: 711 through Washington Relay.
    • Office hours: Monday through Friday, 8 a.m. to 4:30 p.m.
      Note: The PEBB Program does not take appointments. Visitors are seen on a first-come, first-served basis.

If you experience longer-than-average wait times:

  1. Send us your question via our online form
    • Why do I have to set up an account to ask a question? To protect your privacy and sensitive health information. By using our secure messaging system we can ensure that your data is safeguarded. We realize this is an additional step and inconvenient, but your security is our greatest concern.
  2. Visit us in person at the Health Care Authority, 626 8th Avenue SE, Olympia, WA 98501
Visit our office

Cherry Street Plaza
626 8th Avenue SE
Olympia, WA 98501

Office hours: Monday through Friday, 8 a.m. to 4:30 p.m.
Note: The PEBB Program does not take appointments. Visitors are seen on a first-come, first-served basis.

Mailing address

PO Box 42684
Olympia, WA 98504-2684

For questions about
  • Services covered under Uniform Medical Plan (UMP) Classic or UMP Consumer-Directed Health Plan (CDHP)
  • Open enrollment and UMP
Contact

UMP Customer Service (medical benefits)

Phone: 1-888-849-3681
TRS: 711
Business hours: Monday-Friday 6:30 a.m. to 8 p.m. (Pacific); Saturday 7 a.m. to 6 p.m. (Pacific)

Washington State Rx Services (prescription drugs)

Phone: 1-888-361-1611
TRS: 711
Business hours: customer service is available 24 hours a day, 7 days a week

Information for both medical and prescription drug benefits is also available on the UMP home page.

For questions about
  • Billing and claims (medical and social services)
  • Claim inquiry
  • Service limitations
Contact

Medical Assistance Customer Service Center (MACSC)

Phone: 1-800-562-3022 (choose "provider services")
Online: Secure web form

Important! If you need assistance on a claim close to the two-year timely filing deadline, please type "Urgent, timely issue." in the Other Comments box on our secure web form.

Business hours:

  • Provider general line and social services billers: Monday through Friday 7 a.m. to 4:30 p.m. (Pacific) (except state holidays)
  • Claim line: Monday through Friday 8 a.m. to noon and 1:30 to 3:30 p.m. (Pacific) (except state holidays)
For questions about
  • Login information
  • Security
Contact

ProviderOne Security

Phone:1-800-562-3022 ext. 19963
Email: provideronesecurity@hca.wa.gov

For questions about
  • Apple Health behavioral health
  • Non-Apple Health behavioral health
  • Mental health
  • Substance use
  • Recovery support
  • Peer support
  • Employment support
  • Housing support
  • Prevention
Contact

Division of Behavioral Health and Recovery

Phone: 1-360-725-1500

For questions about
  • Behavioral health licensing and certification
Contact

Department of Health (DOH) Health Systems Quality Assurance Division (HSQA)

Phone: 1-360-236-4700
Email: hsqacredentialing@doh.wa.gov

For questions about
  • Making a public records request
Contact

Public records officer

Mail: PO Box 42704, Olympia, WA 98504-2704
Phone:1-844-284-2148
Fax: 360-507-9068
Email: PublicDisclosure@hca.wa.gov

For questions about
  • HCA legislative affairs
Contact

Dennis Martin, administrator, legislative affairs and analysis

Email: dennis.martin@hca.wa.gov

Shawn O'Neill, legislative relations manager

Email: shawn.oneill@hca.wa.gov

For questions about
  • Media relations
Contact

Amy Blondin, chief communications officer

Email: amy.blondin@hca.wa.gov
Phone: 360-725-1915

For additional information, visit our press room.

For questions about
  • Verifying an individual's former employment at HCA
Contact

HCA's Human Resources office

Email: hrmb@hca.wa.gov
Confidential fax:360-586-0040

For questions about
  • Reporting suspected Medicaid fraud
Contact

Recipient fraud

Email: WAHEligibilityFraud@hca.wa.gov

Provider fraud

Email: HotTips@hca.wa.gov
Phone:1-800-562-6906

For questions about
  • Technical issues with this website
Contact

Email: webmaster@hca.wa.gov

TRS users

Dial 711 for the Washington Relay service.

ADA coordinator

If you believe that HCA has failed to provide a reasonable accommodation or discriminated in another way, you can contact:

ADA coordinator
Enterprise Risk Management Office
Health Care Authority
PO Box 42704
Olympia WA 98504-2704
Phone: 1-855-682-0787
Fax: 360-507-9234
Email: compliance@hca.wa.gov

You can also file an ADA grievance online.

Directions to the Health Care Authority

The Health Care Authority's main building is located at:

Cherry Street Plaza
626 8th Avenue SE
Olympia, WA 98501

From I-5 southbound

Take Exit 105B and merge onto Plum Street. Turn left at 8th Avenue. Go two blocks. HCA is on the right, between Chestnut and Cherry.

From I-5 northbound

Take Exit 105 , and keep right (Port of Olympia) as lanes split. Remain right through the roundabout onto Henderson Boulevard SE. Continue to the light and turn left onto Plum Street SE. Turn left at 8th Avenue. Go two blocks. HCA is on the right, between Chestnut and Cherry.

Parking and check-in

See the HCA visitor map for parking and check-in instructions.