Partial federal government shutdown
HCA does not anticipate any immediate impacts to our services or disruption to provider payments at this time. We will continue to monitor the situation and share updates if anything changes.
HCA does not anticipate any immediate impacts to our services or disruption to provider payments at this time. We will continue to monitor the situation and share updates if anything changes.
The Health Care Authority contact information is program-specific. Expand each section below to find information that corresponds to your question.
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Medical Assistance Customer Service Center (MACSC) Online: Secure contact form |
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Medical Eligibility Determination Services (MEDS) Online: Secure contact form Mailing address: |
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Washington Healthplanfinder Phone: 1-855-923-4633
Online: Washington Healthplanfinder |
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Washington Health Benefit Exchange Find support: Connect with an insurance broker and navigator near you |
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Department of Social and Health Services (DSHS) Customer Service Contact Center Phone: 1-877-501-2233 |
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DSHS Home and Community Based Service Phone: 360-725-2300 Learn more on the DSHS resources webpage. |
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DSHS Developmental Disabilities Administration (DDA) Find a DDA office near you. Phone: 1-855-873-0642 Learn more about the Developmental Disabilities Administration Services and Programs |
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Recipient fraud: Provider fraud: |
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Email: Prevention |
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Email: Peer Support |
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Email: Employment Assistance |
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Email: Housing Assistance |
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Email: Crisis services |
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Email: Mental health services |
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Email: Problem gambling |
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Email: FFS questions |
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Email: Reentry services |
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Email: SUD services |
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Online: Partnership Access Line (PAL) |
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Email: WISe support |
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Email: Family Initiated Treatment |
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Department of Health (DOH) |
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Your plan The following webpage provides contact information for all your insurance plans. |
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Your payroll office Direct all questions to your personnel, payroll, or benefits office. |
For some questions you will need to contact your plan. For some questions you can contact PEBB Benefits Services. Use the following tables to find your question and whom you should contact.
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Your plan The following webpages provide contact information for all your insurance plans. |
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PEBB Benefits Services Notice: This phone line is for PEBB retirees, PEBB employees about to retire, and PEBB Continuation Coverage subscribers ONLY. If you are an employee, you MUST contact your payroll or benefits office. Phone: 1-800-200-1004 (toll-free) Note: Other business activities may result in phones being unavailable at times during business hours. Visit our office: Lobby hours: Monday through Friday, 8 a.m. to 4 p.m. Mailing address: |
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UMP Customer Service (medical benefits) Phone: 1-888-849-3681 Washington State Rx Services (prescription drugs) Phone: 1-888-361-1611 Information for both medical and prescription drug benefits is also available on the UMP homepage. |
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Your plan The following webpage provides contact information for all your insurance plans. |
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Your payroll or benefits office Direct all questions to your payroll or benefits office. |
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Your plan The following webpages provide contact information for all your insurance plans. |
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SEBB Benefits Services Notice: This phone line is for SEBB employees about to retire and SEBB Continuation Coverage subscribers ONLY. If you are an employee, you MUST contact your payroll or benefits office. Phone: 1-800-200-1004 (toll-free) HCA Support Note: Other business activities may result in phones being unavailable at times during business hours. Visit our office: Lobby hours: Monday through Friday, 8 a.m. to 4 p.m. Mailing address: |
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UMP Customer Service (medical benefits) Phone: 1-800-628-3481 Washington State Rx Services (prescription drugs) Phone: 1-888-361-1611 Information for both medical and prescription drug benefits is also available on the UMP homepage. |
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Phone: 1-800-562-3022 ext. 16137 |
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Medical Assistance Customer Service Center (MACSC) Phone: 1-800-562-3022 (choose "provider services") TRS: 711 through Washington Relay. Business hours:
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Online: Apple Health clinical policy form |
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Email: ProviderOne Security |
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Online: Social service providers |
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Public records officer |
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Evan Klein Shawn O'Neill |
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For additional information, visit our press room. |
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Payroll |
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Coordination of Benefits Casualty Unit Mailing address: |
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Recipient fraud: Provider fraud: |
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HCA Support Send us a secure message through HCA Support. This secure website allows you to log into your own account to communicate with us and send us attachments (forms and other materials). You may be asked to log into or set up a SecureAccess Washington (SAW) account. |
Dial 711 for the Washington Relay service.
The Health Care Authority's main building is located at:
Cherry Street Plaza
626 8th Avenue SE
Olympia, WA 98501
Lobby hours: Monday through Friday, 8 a.m. to 4 p.m.
Take Exit 105B and merge onto Plum Street. Turn left at 8th Avenue. Go two blocks. HCA is on the right, between Chestnut and Cherry.
Take Exit 105 , and keep right (Port of Olympia) as lanes split. Remain right through the roundabout onto Henderson Boulevard SE. Continue to the light and turn left onto Plum Street SE. Turn left at 8th Avenue. Go two blocks. HCA is on the right, between Chestnut and Cherry.
See the HCA visitor map for parking and check-in instructions.