Contact HCA

Who to contact

The Health Care Authority contact information is program-specific. Expand each section below to find information that corresponds to your question.

I am or want to become an Apple Health (Medicaid) client

I need help with ...	Contact ...
Replacing a ProviderOne Services card ProviderOne benefit coverage Understanding Apple Health Managed Care and enrollment Billing complaints	Medical Assistance Customer Service Center (MACSC) Online: Secure contact form Email: Ask Medicaid Phone: 1-800-562-3022 Business hours - client line: Monday-Friday 7 a.m. to 5 p.m. (Pacific) (except state holidays) TRS: 711 through Washington Relay
Eligibility for families, children, pregnant individuals, and individual adults Post-eligibility case review or reporting changes Apple Health for Kids premium payment (also called CHIP) Requesting an administrative hearing (appeal) Reconsideration of recent denial	Medical Eligibility Determination Services (MEDS) Online: Secure contact form Email: Ask MAGI Submit documents: Apple Health documents Phone: 1-800-562-3022 Assistance in your local area: HCA community-based specialists Business hours: Monday - Friday 7 a.m. to 5 p.m. (Pacific) (except state holidays) Apply for coverage: Washington Healthplanfinder TRS: 711 through Washington Relay Mailing address: PO Box 45531 Olympia WA 98504
Applying for Apple Health for families, children, pregnant individuals, and individual adults	Washington Healthplanfinder Phone: 1-855-923-4633 TTY: 1-855-627-9604 Business hours (subject to change due to customer needs and holidays): October 31, 2024: Closed (Washington Healthplanfinder will be offline) November 1, 2024 - January 31, 2025 (Open Enrollment): Monday - Friday 7:30 a.m. to 7 p.m. February 1 - October 30 2025: Monday - Friday 7:30 a.m. to 5:30 p.m. Online: Washington Healthplanfinder Upload documents in your Washington Healthplanfinder account.
Choosing an Apple Health managed care plan to best fit my family's needs	Washington Health Benefit Exchange Find support: Connect with an insurance broker and navigator near you
Applying for Classic Medicaid (individuals who are age 65 or older have blindness or a disability) or Medicare Savings Program Requesting an appeal for Classic Medicaid	Department of Social and Health Services (DSHS) Customer Service Contact Center Phone: 1-877-501-2233 TRS: 711 through Washington Relay Business hours: Monday - Friday 8 a.m. to 5 p.m. (Pacific) (except state holidays) Phone hours: Monday - Friday 9 a.m. to 5 p.m. Online: Washington Connection
Applying for long-term services and supports including: In-home long-term care services assisted living facility/adult family home Nursing home Hospice Apple Health for Workers with Disabilities (HWD) Tailored Supports for Older Adults (TSOA)	DSHS Home and Community Based Service Phone: 360-725-2300 TRS: 711 through Washington Relay Business hours: Monday – Friday, 8 a.m. – 5 p.m. (Pacific) (except state holidays) Online: Washington Connection Learn more on the DSHS resources webpage.
Applying for services and programs with the Developmental Disabilities Administration (DDA) including: Community residential services for adults and children Residential habilitation centers Nursing services Child development services Employment and day programs Community engagement Respite and stabilization services	DSHS Developmental Disabilities Administration (DDA) Find a DDA office near you. Phone: 1-855-873-0642 TRS: 711 through Washington Relay Business hours: Monday – Friday, 8 a.m. – 5 p.m. (Pacific) (except state holidays) Online: Washington Connection Learn more about the Developmental Disabilities Administration Services and Programs
Reporting Medicaid fraud	Recipient fraud: Email: Washington Eligibility Fraud Phone: 1-360-725-0934 Fax: 360-763-4716 Mailing address: Health Care Authority Attention: DAIO P.O. Box 45503 Olympia, WA 98504-5534 Provider fraud: Phone: 1-833-794-2345 (toll free) Email: Hot Tips

I am a behavioral health client or provider

In crisis?

For a life-threatening emergency, call 911. For a mental health emergency, call 988. All people in Washington have access to the Washington Recovery Help Line at 1-866-789-1511 (24/7) and county mental health crisis lines.

Providers: no in-person assistance

The Health Care Authority (HCA) does not offer in-person assistance for behavioral health providers. Use one of the following contact options for assistance.

I need help with ...	Contact ...
Prevention and mental health promotion School-based services for children, youth, young adults, families and communities	Email: Prevention
Peer support services assistance	Email: Peer Support
Supportive employment assistance	Email: Employment Assistance
Supportive housing	Email: Housing Assistance
Crisis services assistance	Email: Crisis services
Adult mental health services PACT, IRT, 90/180 beds	Email: Mental health services
Problem gambling	Email: Problem gambling
American Indian/Alaska Native (AI/AN) Fee-for-service	Email: FFS questions
Reentry community services	Email: Reentry services
Adult SUD outpatient Withdrawal management Residential services	Email: SUD services
Accessing youth behavioral health services	Online: Partnership Access Line (PAL)
Wraparound with Intensive Services (WISe)	Email: WISe support
Family Initiated Treatment (FIT)	Email: Family Initiated Treatment

For providers only

I need help with ...	Contact ...
Behavioral health licensing and certification	Department of Health (DOH) Email: Health Systems Quality Assurance Division (HSQA) Phone: 1-360-236-4700

I am a Public Employees Benefits Board (PEBB) Program member

Member type

• Employees

• Retirees, continuation coverage subscribers

• UMP members

Employees

I need help with ...	Contact ...
Benefits, including (but not limited to): Medical (and prescription-drug coverage) Dental Life insurance Long-term disability Copayments, coinsurance, deductibles, or claims Finding a doctor or dentist Health plan complaints or appeals ID cards	Your plan The following webpage provides contact information for all your insurance plans. Employee plans
Adding or dropping dependents Changing your address, name, phone number, etc. Eligibility or eligibility changes (like divorce, or becoming eligible for Medicare) Eligibility complaints or appeals Forms Open enrollment or special open enrollment Payroll deduction or premium payments Premium surcharges SmartHealth wellness program	Your payroll office Direct all questions to your personnel, payroll, or benefits office.

Retirees and continuation coverage subscribers

Need to change your address?

• If you are moving within your plan's service area:
  • Call 1-800-200-1004 (toll-free) Monday through Friday, 8 a.m. to 4:30 p.m., or
  • Fax a letter with your name and new address to 360-725-0771.
• If you are moving out of your plan's service area, submit the retiree change form (Form E) to:
  • The PEBB Program
    PO Box 42684
    Olympia, WA 98504-2684

Need to answer other questions?

For some questions you will need to contact your plan. For some questions you can contact PEBB Benefits Services. Use the following tables to find your question and whom you should contact.

I need help with ...	Contact ...
Benefits, including (but not limited to): Medical (and prescription-drug coverage) Dental Life insurance Long-term disability Copayments, coinsurance, deductibles, or claims Finding a doctor or dentist Health plan complaints or appeals ID cards	Your plan The following webpages provide contact information for all your insurance plans. Retiree plans Continuation coverage plans
Adding or dropping dependents Changing your address, name, phone number, etc. Eligibility or eligibility changes (like divorce, or becoming eligible for Medicare) Eligibility complaints or appeals Forms Open enrollment or special open enrollment Payroll deduction or premium payments Premium surcharges SmartHealth wellness program	PEBB Benefits Services Notice: This phone line is for PEBB retirees, PEBB employees about to retire, and PEBB Continuation Coverage subscribers ONLY. If you are an employee, you MUST contact your payroll or benefits office. Phone: 1-800-200-1004 (toll-free) TRS: 711 through Washington Relay Phone line hours: Monday through Friday, 8 a.m. to 4:30 p.m. Note: Other business activities may result in phones being unavailable at times during business hours. Longer-than-average wait times If you experience longer-than-average wait times: Send us a secure message and submit your forms through HCA Support, a secure website that allows you to log into your own account to communicate with us. You will need to set up a SecureAccess Washington (SAW) account to use this option. Why do I have to set up an account to ask a question? To protect your privacy and sensitive health information. By using our secure messaging system we can ensure that your data is safeguarded. We realize this is an additional step and inconvenient, but your security is our greatest concern. Visit us in person at the Health Care Authority, 626 8th Avenue SE, Olympia, WA 98501, Lobby hours: 8 a.m. to 4 p.m., Monday through Friday Note: The PEBB Program does not take appointments. Visitors are seen on a first-come, first-served basis. Visit our office: Cherry Street Plaza 626 8th Avenue SE Olympia, WA 98501 Lobby hours: Monday through Friday, 8 a.m. to 4 p.m. Note: The PEBB and SEBB Programs do not take appointments. Visitors are seen on a first-come, first-served basis. Printable map and directions Mailing address: PO Box 42684 Olympia, WA 98504-2684

UMP members

I need help with ...

Contact ...

Services covered under Uniform Medical Plan (UMP) Classic, UMP Consumer-Directed Health Plan (CDHP), or UMP Plus

UMP Customer Service (medical benefits) Phone: 1-888-849-3681 TRS: 711 Business hours: Monday-Friday 6:30 a.m. to 8 p.m. (Pacific); Saturday 7 a.m. to 6 p.m. (Pacific) Washington State Rx Services (prescription drugs) Phone: 1-888-361-1611 TRS: 711 Business hours: customer service is available 24 hours a day, 7 days a week Information for both medical and prescription drug benefits is also available on the UMP homepage.

I am a School Employees Benefits Board (SEBB) Program member

Member type

• School employees
• SEBB Continuation Coverage subscribers
• UMP members

School employees

I need help with ...	Contact ...
Benefits, including (but not limited to): Medical (and prescription-drug coverage) Dental Life insurance Long-term disability Copayments, coinsurance, deductibles, or claims Finding a doctor or dentist Health plan complaints or appeals ID cards	Your plan The following webpage provides contact information for all your insurance plans. School employee plans
Adding or dropping dependents Changing your address, name, phone number, etc. Eligibility or eligibility changes (like divorce, or becoming eligible for Medicare) Eligibility complaints or appeals Forms Open enrollment or special open enrollment Payroll deduction or premium payments Premium surcharges SmartHealth wellness program	Your payroll or benefits office Direct all questions to your payroll or benefits office.

SEBB Continuation Coverage subscribers

I need help with ...	Contact ...
Benefits, including (but not limited to): Medical (and prescription-drug coverage) Dental Life insurance Long-term disability Copayments, coinsurance, deductibles, or claims Finding a doctor or dentist Health plan complaints or appeals ID cards	Your plan The following webpages provide contact information for all your insurance plans. SEBB Continuation Coverage plans
Adding or dropping dependents Changing your address, name, phone number, etc. Eligibility or eligibility changes (like divorce, or becoming eligible for Medicare) Eligibility complaints or appeals Forms Open enrollment or special open enrollment Payroll deduction or premium payments Premium surcharges SmartHealth wellness program	SEBB Benefits Services Notice: This phone line is for SEBB employees about to retire and SEBB Continuation Coverage subscribers ONLY. If you are an employee, you MUST contact your payroll or benefits office. Phone: 1-800-200-1004 (toll-free) TRS: 711 through Washington Relay Phone line hours: Monday through Friday, 8 a.m. to 4:30 p.m. HCA Support Send us a secure message and submit your forms through HCA Support, a secure website that allows you to log into your own account to communicate with us. You will need to set up a SecureAccess Washington (SAW) account to use this option. Note: Other business activities may result in phones being unavailable at times during business hours. Visit our office: Cherry Street Plaza 626 8th Avenue SE Olympia, WA 98501 Lobby hours: Monday through Friday, 8 a.m. to 4 p.m. Note: The PEBB and SEBB Programs do not take appointments. Visitors are seen on a first-come, first-served basis. Printable map and directions Mailing address: PO Box 42720 Olympia, WA 98504-2720

UMP members

I need help with ...

Contact ...

Services covered under Uniform Medical Plan (UMP) Achieve 1, UMP Achieve 2, UMP High Deductible, or UMP Plus

UMP Customer Service (medical benefits) Phone: 1-800-628-3481 TRS: 711 Business hours: Monday-Friday 6:30 a.m. to 8 p.m. (Pacific); Saturday 7 a.m. to 6 p.m. (Pacific) Washington State Rx Services (prescription drugs) Phone: 1-888-361-1611 TRS: 711 Business hours: customer service is available 24 hours a day, 7 days a week Information for both medical and prescription drug benefits is also available on the UMP homepage.

I am an Apple Health (Medicaid) biller or provider, or social services provider

No in-person assistance

The Health Care Authority (HCA) does not offer in-person assistance for Apple Health or social service providers. Use one of the following contact options for assistance.

I need help with ...	Contact ...
Provider enrollment and revalidation	Phone: 1-800-562-3022 ext. 16137 Phones are open: Tuesdays and Thursdays from 7:30 a.m. to 4:30 p.m. (Closed from noon to 1 p.m.) Phones are closed: Mondays, Wednesdays, and Fridays. Online: HCA support portal
Billing and claims Service limitations Service card requests Apple Health (Medicaid) health plan enrollments Benefit questions Technical issues with ProviderOne (providers only)	Medical Assistance Customer Service Center (MACSC) Client online form Provider online form Social service provider online form For claims close to two-year deadline Important! If you need assistance on a claim close to the two-year timely filing deadline, please type "Urgent, timely issue." in the Other Comments box. Phone: 1-800-562-3022 (choose "provider services") Long waits are sometimes required, but self-service options are available using the web forms above. TRS: 711 through Washington Relay. Business hours: Provider general line: Monday through Friday, 7 a.m. to 4:30 p.m. (Pacific) (except state holidays) Claims and social services billers line: Monday through Friday, 8 a.m. to noon and 1:30 to 3:30 p.m. (Pacific) (except state holidays) Nursing home claims line (ext. 16820): Monday through Friday, 8 a.m. to noon. (Pacific) (except state holidays)
Medical policy	Online: Apple Health clinical policy form
Login information Security	Email: ProviderOne Security
Social service contracts Social service authorization Electronic visit verification (EVV) Urgent payment for social services	Online: Social service providers

Other HCA contact information

I need help with ...	Contact ...
Making a public records request	Public records officer Mail: PO Box 42704, Olympia, WA 98504-2704 Phone: 1-844-284-2148 Fax: 360-507-9068
HCA legislative affairs	Evan Klein Special assistant for policy and legislative affairs Shawn O'Neill Legislative relations manager
Media relations	HCA Media Relations For additional information, visit our press room.
Verifying an individual's former employment at HCA	Payroll Confidential fax: 360-725-1722
Personal injury third party liability (TPL) inquiries Special needs trust (SNT) inquiries	Coordination of Benefits Casualty Unit Fax: 360-753-3077 Mailing address: HCA Casualty Unit Health Care Authority PO Box 45561 Olympia, WA 98504-5561
Reporting suspected Medicaid fraud	Recipient fraud: Email: Washington Eligibility Fraud Phone: 1-360-725-0934 Fax: 360-763-4716 Mailing address: Health Care Authority Attention: DAIO P.O. Box 45503 Olympia, WA 98504-5534 Provider fraud: Phone: 1-833-794-2345 (toll free) Email: Hot Tips
General support and inquiries	HCA Support Send us a secure message through HCA Support. This secure website allows you to log into your own account to communicate with us and send us attachments (forms and other materials). You may be asked to log into or set up a SecureAccess Washington (SAW) account.

TRS users

Dial 711 for the Washington Relay service.

Directions to the Health Care Authority

The Health Care Authority's main building is located at:

Cherry Street Plaza
626 8th Avenue SE
Olympia, WA 98501

Lobby hours: Monday through Friday, 8 a.m. to 4 p.m.

From I-5 southbound

Take Exit 105B and merge onto Plum Street. Turn left at 8th Avenue. Go two blocks. HCA is on the right, between Chestnut and Cherry.

From I-5 northbound

Take Exit 105 , and keep right (Port of Olympia) as lanes split. Remain right through the roundabout onto Henderson Boulevard SE. Continue to the light and turn left onto Plum Street SE. Turn left at 8th Avenue. Go two blocks. HCA is on the right, between Chestnut and Cherry.

Parking and check-in

See the HCA visitor map for parking and check-in instructions.