How do I access ProviderOne?

As a ProviderOne system administrator, you setup users within your organization with appropriate security profiles related to the user’s job duties. The ProviderOne Security team helps you access ProviderOne and stay connected.

ProviderOne updates

Security features for ProviderOne have been updated. Read the ProviderOne security enhancements fact sheet.

What is ProviderOne Security?

ProviderOne Security are processes designed to protect unauthorized access to the ProviderOne payment system. The ProviderOne Security team administers and supports access to the ProviderOne payment system.

Each administrator needs their own account.

HIPAA compliance requires that each person logging in to ProviderOne must have their own user account with their name, date of birth, and individual email address. To ensure compliance, follow the detailed instructions for setting up users in ProviderOne.

I’m new. How do I get access to ProviderOne?

Once you are approved as a Medicaid provider:

  1. You will receive a welcome letter and a copy of the ProviderOne User Access Request form via U.S. mail. Contact information and instructions are listed on the form.
  2. ProviderOne Security assigns confidential login credentials to the person named on the form as the provider system administrator.
    • The login credentials will be sent in two separate emails to the individual email address listed on the ProviderOne User Access Request.
  3. Once the system administrator receives their credentials, they log into ProviderOne to set up other users.

Delivery and submission methods changing in 2026

In late 2026, the ProviderOne User Access Request form will be delivered by email instead of U.S. mail. The letter will include a link, based on your provider type, that allows you to complete and submit the form digitally.

Are there instructions for setting up users?

Yes. Our step-by-step tutorial, Creating Users and Adding Profiles to User Accounts, will guide you through the process.

How do I unlock my account?

To unlock your ProviderOne account:

  1. Go to the ProviderOne login page.
  2. Under the login button, click "To Unlock Account and Reset Password, Click here."
  • You will be required to correctly answer the following password reset questions before a temporary password will be sent to the email address in your user file. The security questions are:
    • Secret Question (case sensitive)
    • Date of Birth (mm/dd/yyyy)
    • Last Name (case sensitive)
  • If you get an error message saying your security questions are incorrect, contact your organization’s system administrator for verification. If you are a system administrator use the appropriate online form to contact us:
  • If you are the sole system administrator of a domain, ProviderOne Security can assist with unlocking your account or resetting a password. If there are additional system administrators within your organization, you will be referred to them for assistance.

Verify correct user information

Check to make sure your date of birth and last name are correct on the user detail page when you first access ProviderOne. This ensures that the correct information will be in the system if you ever forget your login information.

I am replacing an existing system administrator. What do I do?

Any acting system administrator should be able to add the EXT Provider System Administrator profile to an existing user, or create a new user account with the administrator profile. If the previous administrator is no longer with the organization, please email the ProviderOne User Access Request form and a letter on your organization’s letterhead to ProviderOne Security.

  • The letter must state that the current system administrator (with their name) should no longer have access to ProviderOne.
  • The letter must be signed by an office manager or provider that is not the same person requesting access.
  • Contact information and instructions are listed on the form.

ProviderOne Security will expire the previous system administrator's access and assign confidential login credentials to the person named on the form as the new system administrator. The login credentials will be sent in two separate emails to the individual email address listed on the ProviderOne User Access Request form.

What is a domain number?

The ProviderOne ID is a seven-digit number also called the domain number. If you need additional help, contact us. Include your domain number, date of birth (for security verification) and a clear description of the issue.