If you are displaced or affected by wildfire, all Washington Apple Health and PEBB/SEBB medical plans are allowing prescription refills before the refill date.
Due to COVID-19, HCA’s lobby is closed. Learn more about your customer service options.
Public disclosure requests
You can request to view or obtain a copy of the Health Care Authority’s (HCA) public records by submitting a request for public disclosure.
As of March 24, 2020: HCA is processing public disclosure requests in compliance with the Governor’s Proclamation, 20-28. If you have questions about this change, please contact HCA’s Public Disclosure office using one of the methods listed on this page.
On this page
There are two types of records requests you can make:
- Request for public disclosure
Records about HCA's operations and programs.
- Request for client records
Records related to a specific HCA client.
Submit a request via our secure, online public disclosure request portal.
Email, in-person, mail, or fax
Download and complete the appropriate form:
Submit either request using any of the following methods:
- Email: firstname.lastname@example.org
Cherry Street Plaza
626 8th Ave
Olympia, WA 98501
P.O. Box 42704
Olympia WA 98504-2704
- Fax: 360-507-9068
For us to respond as quickly as possible, please provide as much information about the records as possible.
Can I call in my request?
Yes. To make a request by phone, call:
When you call, please have the following information available:
- Contact information (such as name, address, email, telephone)
- Description/information about the records you're seeking (such as locations, dates, specific names, subject, etc.)
No. There is no fee required to submit a request. However, you may be charged copy fees for public records, responsive to your request.
Find information about the types of fees charged for public records.
We will acknowledge your request within five (5) business days.
If we cannot provide the records within five business days, we may ask additional questions to:
- Understand exactly what you need, or
- Provide you with an estimate of the time we need to search for and produce the records.
We carefully evaluate requests for public records to determine if we can legally release the records for the reasons given. If we must deny your request, we will send you an explanation of why the request was denied and list the specific law that exempts the records from disclosure.
Certain types of information about the Health Care Authority’s (HCA) clients cannot be made available. To find out more about patient and client privacy protections under federal law, visit HCA's privacy page.