The Health Care Authority (HCA) is closing the providerenrollment@hca.wa.gov inbox.

Provider Enrollment support requests will move to the Secure Access Washington (SAW) HCA support portal.

Why is this change being made?

This change will:

• Improve experience with faster and more organized support.
• Enable better case tracking and visibility for both providers and HCA staff.
• Align with evolving communication and system capabilities.

When is the inbox closing?

No new messages will be accepted by providerenrollment@hca.wa.gov after December 31, 2025. Provider Enrollment will continue to respond to open requests until they are resolved. Messages will be retained in accordance with the Washington State Record Retention Schedule.

Resources

HCA has updated instructions for accessing Secure Access Washington and contacting Provider Enrollment.

Contact

• Phone: (800) 562-3022 extension 16137
• Phones are open: Tuesdays and Thursdays from 7:30 a.m. to 4:30 p.m. (closed from noon to 1 p.m.).
• Phones are closed: Mondays, Wednesdays, Fridays, and weekends.