Organizations with peer support programs

HCA’s Operationalizing Peer Support (OPS) program supports agencies and organizations who want to begin offering or already offer peer support services. OPS offers expert guidance on the effective implementation, enhancement, and operationalization of peer support services within systems of care.

Stay informed on the OPS program.

Sign up for OPS updates.

Eligibility requirements

  • Supervisors of peer support workers
  • Behavioral health administrators
  • Leaders implementing peer support services
  • Human Resources or compliance staff supporting peer support workforce development

What support does the Operationalizing Peer Support (OPS) program offer?

The OPS program provides free technical assistance to agencies, organizations, or individual providers who are current administrators or supervisors of peer support specialists. Our goal is to give leaders the knowledge, tools, and practices they need to create sustainable, high-quality peer support programs. OPS provides a space for you to bring questions, challenges, and ideas related to peer support supervision.

The services that OPS offers include the following:

  • OPS training: This training delivers evidence-based knowledge and practical tools that are essential for peer support supervision and administration. Through the OPS training, you will:
    • Learn how to align your program with state laws, ethical standards, and leading practices.
    • Gain insight into creating a recovery-oriented organizational culture.
    • Engage in open dialogue with other supervisors and administrators by sharing collective wisdom in a supportive and judgment-free environment.
  • Monthly webinars: Webinars explore topics relevant to organizations that provide peer support services in both Medicaid-reimbursed and non-Medicaid settings.
  • Weekly office hours: Office hours are casual, drop-in meetings that provide real-time connections and problem-solving support.

Sign up for OPS updates to receive information on these services or contact the OPS program for individual support.

OPS training

This virtual training consists of evidence-based knowledge and leading practices that are essential for peer support supervision and administration. It also provides opportunities for an open dialogue, in a safe environment. To sign up, email HCA OPS.

Monthly training schedule

Monthly training schedule
Dates Time
January 6, 8, 13, and 15 9 a.m. to noon
February 5, 12, 19, and 26 1 to 4 p.m. (February 19 is 9 a.m. to noon)
March 10, 11, 17, and 18 1 to 4 p.m.
April 8, 14, 22, and 28 1 to 4 p.m.
May 12, 14, 21, and 28 9 a.m. to noon
Monthly webinars

OPS offers an engaging and interactive monthly webinar series that combines the best of a book club with professional development. Each month, current Administrators and Supervisors of Peer Specialists will read one module from the new 80-hour Certified Peer Specialist training before our live session.

During each webinar, we will come together for discussions, breakout room activities, and group shares to explore the content. This is your opportunity to connect, share insights, and enhance your understanding of the principles and leading practices that are central to the work of Certified Peer Specialists. Whether you’re just starting your journey as a supervisor or looking to refine your skills, this series offers a supportive and collaborative space to learn and grow together.

* Pre-registration for the webinars is required. All webinars are from 11 a.m. to noon on the scheduled dates below.

Webinar schedule
Dates Title Materials
February 25, 2026 Module 5: Creating Cross-Cultural Partnerships  
January 28, 2026 Module 4: Ethics and boundaries in peer support

Module 4

Slides from January webinar
December 17, 2025 Module 3: Peer partnerships and strength-based communication

Module 3

Slides from December webinar
November 19, 2025 Module 2: Trauma informed care in peer support

Module 2

Slides from November webinar
October 22, 2025 Module 1: The certified peer specialist role

Module 1

Slides from October webinar
September 24, 2025 Introduction to the series Slides from webinar
Weekly office hours

Office hours are drop-in meetings for providers who supervise peer specialists or administer peer support services. 

On the third Monday of each month, Ted Dale from the Department of Health will be joining office hours. 

Dates Time How to join
Every Monday 1 to 2 p.m. Microsoft teams meeting link
Resources for operating a peer support program

Billing

Toolkits

Ethics

Documentation

Supervision of peers

Peer workforce resources

Laws related to peer service in Washington

Certified peer counselor WAC sections

  • Chapter 182-115 WAC
    • 182-115-0100 - Certified peer counselor - General
    • 182-115-0200 - Certified peer counselor - Application, training, examination, and authority approval
    • 182-115-0300 - Peer specialist supervisor training

Certified peer specialist WAC sections

  • Chapter 182-116 WAC
    • 182-116-0100 - Certified peer specialist- General
    • 182-116-0200 - Peer specialist - Application, training, examination, and authority approval
OPS program training recordings

The OPS program offers additional bonus training materials to enhance to learning experience beyond the virtual OPS training. The following training link supplements the material covered in the 12-hour virtual OPS training:

View a list of all OPS recordings on our OPS YouTube playlist.

Contact

Naomi Herrera, program manager
Email: OPS program staff

Related forms and publications