Organizations with peer support programs

HCA’s Operationalizing Peer Support (OPS) program supports agencies and organizations who want to begin offering or already offer peer services and need assistance with the implementation and operationalization of peer services.

Stay informed about OPS program updates.

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What support does the Operationalizing Peer Support (OPS) program offer?

The OPS program provides free technical assistance to agencies, organizations, or individual providers through:

  • OPS training: This training consists of evidence-based knowledge that is essential for peer supervision and administration. It also provides opportunities for an open dialogue, in a supportive and judgment-free environment.
  • Monthly webinars: Webinars explore topics relevant to organizations that provide peer support services in both Medicaid-reimbursed and non-Medicaid settings.
  • Weekly office hours: Office hours are drop-in meetings for providers who supervise peer specialists or administrators of peer support services.

Sign up for our peer mailing list to receive information on these opportunities or contact the OPS program for individual support.

OPS training

This virtual training consists of evidence-based knowledge and leading practices that are essential for peer support supervision and administration. It also provides opportunities for an open dialogue, in a safe environment.

Attendance will be tracked for those required to complete the OPS training and those who would like to receive a certificate of completion. To sign up, email HCA OPS.

Monthly training schedule

Dates Time
July 22 and 29 8 a.m. to 2 p.m. (with a 30-minute lunch)
August 5, 12, 19, and 26 1 to 4 p.m.

Quarterly training schedule

Quarter Date Time Title
Q2 June 23 2:30 to 4:30 p.m. Session 6: Ethics and boundaries
Q3 July 7 8 to 10 a.m. Session 1: Peer support in Washington
Q3 July 28 8 to 10 a.m. Session 2: The peer support role: what it is and isn't
Q3 August 4 8 to 10 a.m. Session 3: How to create a culture of recovery
Q3 August 25 8 to 10 a.m. Session 4: Supervision of peer workers
Q3 September 8 8 to 10 a.m. Session 5: The five functions of supervision and documentation
Q3 September 22 8 to 10 a.m. Session 6: Ethics and boundaries
Q4 October 6 8 to 10 a.m. Session 1: Peer support in Washington
Q4 October 27 8 to 10 a.m. Session 2: The peer support role: what it is and isn't
Q4 November 3 8 to 10 a.m. Session 3: How to create a culture of recovery
Q4 November 24 8 to 10 a.m. Session 4: Supervision of peer workers
Q4 December 1 8 to 10 a.m. Session 5: The five functions of supervision and documentation
Q4 December 22 8 to 10 a.m. Session 6: Ethics and boundaries
Monthly webinars

OPS offers an engaging and interactive monthly webinar series that combines the best of a book club with professional development. Each month, current Administrators and Supervisors of Peer Specialists will read one module from the new 80-hour Certified Peer Specialist training before our live session.

During each webinar, we will come together for discussions, breakout room activities, and group shares to explore the content. This is your opportunity to connect, share insights, and enhance your understanding of the principles and leading practices that are central to the work of Certified Peer Specialists. Whether you’re just starting your journey as a supervisor or looking to refine your skills, this series offers a supportive and collaborative space to learn and grow together.

* Pre-registration for the webinars is required.

This series is anticipated to start later in 2025.

Weekly office hours

Office hours are drop-in meetings for providers who supervise peer specialists or administer peer support services.

Dates Time How to join
Every Monday 1 to 2 p.m. Microsoft teams meeting link
Resources for operating a peer support program

Billing

Toolkits

Ethics

Documentation

Supervision of peers

Peer workforce resources

Laws related to peer service in Washington

Certified peer counselor WAC sections

  • Chapter 182-115 WAC
    • 182-115-0100 - Certified peer counselor - General
    • 182-115-0200 - Certified peer counselor - Application, training, examination, and authority approval
    • 182-115-0300 - Peer specialist supervisor training

Certified peer specialist WAC sections

  • Chapter 182-116 WAC
    • 182-116-0100 - Certified peer specialist- General
    • 182-116-0200 - Peer specialist - Application, training, examination, and authority approval
OPS program training recordings

The OPS program holds training for peer supervisors and organizations with existing peer programs or those interested in offering peer services. Training recordings include:

View a list of all OPS recordings on our OPS YouTube playlist.

Contact

Email: OPS program staff

Related forms and publications