PAY1 insurance system

Access PAY1 insurance system manuals and related resources for benefits administrators (BAs).

If Outreach and Training enters enrollment in the insurance system for your organization, see the PEBB Processes and Procedures manual.

Benefits 24/7 online enrollment system coming January 2024

HCA is introducing a new online enrollment system called Benefits 24/7. This modernized web-based enrollment system will have a new look and expanded capabilities, providing self-service options for members, and will be used by benefits administrators (BAs) in place of the Pay1 system. Learn more about administering PEBB in Benefits 24/7.

Manuals

For higher education and medical-only employer groups

Chapter 1

Introduction to the PAY1 System

Chapter 2

Enroll, Waive, Plan Changes, Dual Enrollment

Chapter 3

Termination, Reinstatement, and Transfers

Pay1 access and password assistance Instructions to request PAY1 access or request to reset passwords for all PAY1 users.

For state agencies and full-benefits employer groups

Chapter 1

Introduction to the PAY1 System

Chapter 2

Enroll, Waive, Plan Changes, and Dual Enrollment

Chapter 3

Life and Long-Term Disability Insurance

Chapter 4

Termination, Reinstatement, and Transfers

Updating salaries for LTD in PAY1 For employer groups only (not state agencies)
Pay1 access and password assistance Instructions to request PAY1 access or request to reset passwords for all PAY1 users.

PAY1 codes and fields

First working day of month/effective date

Termination of coverage/rescission dates

State share and invoicing schedules

See the accounting manuals for the current year's invoicing/billing dates and other accounting-related guidance. The accounting manual for state agencies also contains the state share cutoff dates. 

State payroll reconciliation resources