As of Wednesday, March 18, HCA’s lobby is closed. In-person customer services for Apple Health and the PEBB and SEBB Programs will not be available. Learn more.
Coordination of benefits
Find information about having both Apple Health (Medicaid) coverage and private health insurance.
On this page
Yes, it's okay to have Apple Health (Medicaid) and private health insurance.
It's important that you tell us if you have other health insurance, because your health plan may be responsible to pay all or part of your medical bills. When you tell us about your private health insurance, it will help your provider to be paid quickly and accurately.
To tell us about your insurance or report a change,
If you pay for your health insurance, we might be able to help you with the cost. You may apply using the application for Premium Payment Program.
Do you need help finding a doctor or have a question about your health coverage?
How will having Apple Health coverage help me if I have private health insurance?
Since private health insurance policies have copay and/or deductible requirements, Apple Health or your managed care plan may cover these out of pocket expenses for you.
What do I need to know before I see my doctor?
Make sure you go to doctors who are able to bill both your private insurance, and Apple Health (Medicaid) or your managed care plan.
What if my doctors won't take my private insurance and Apple Health services card?
Your insurance company can help you find doctors and providers in your area. Once you have found a provider in your private insurance’s network, you can ask the provider if they accept Apple Health or Apple Health Managed Care.
What if my private insurance doesn't cover a service?
Some services not covered by private insurance may be covered by Apple Health or your managed care plan. To make sure there are no problems, always show your private insurance card, ProviderOne services card, and managed care plan card. If you have lost your Provider One card or if you have lost your managed care card.
Do I have to pay if my private insurance and Apple Health or my managed care plan won't cover a service?
Yes, you will have to pay if the service is not covered. Your provider should make you aware of this before you receive the service.
What if the doctor sends me a bill?
You should not receive a bill for an Apple Health covered service. If you are billed, call us right away. If enrolled in a managed care plan, contact the plan right away.
What if my private insurance ends or changes?
Contact your managed care plan and inform the plan regarding any changes. If not enrolled in a managed care plan, call us. It is important to let us know about any changes to your insurance coverage.
Where do I report changes to my private dental insurance
Contact Apple Health and inform us of any changes to your private dental insurance coverage.